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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,105 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
333
72%of customers recommend this product.
(
1,440 out of
2,002)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
Light not working. Latch spring broke.
on June 17, 2021
Posted by: RXJJ
from Aldie, VA
Poor design of the door latch spring. 90° bends in spring broke at the joint.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, June 21, 2021
Hello there,
Oh no! We're terribly sorry to hear that the spring has broken. We certainly understand how frustrating that must be. Since any repairs on the microwave door must be done by a technician, we would recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@GEA
Oh no! We're terribly sorry to hear that the spring has broken. We certainly understand how frustrating that must be. Since any repairs on the microwave door must be done by a technician, we would recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Paint inside is chipping
on August 8, 2021
Posted by: Anonymous
from Port Jefferson Station NY
The microwave works fine for some reason underneath the glass plate and the plastic ring that rotates the paint is peeling and rusted. I don’t use any harsh cleaner. I only have it 3 years and it started 2 years ago.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 9, 2021
Hello,
We appreciate you taking the time to review your microwave. We're so sorry to hear that the paint is peeling inside your microwave and understand how aggravating that is. If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable.
The cavity coating in our microwave ovens is selected to be safely used as a food-contact surface and meets our and applicable government requirements for such use.
No lead or other toxic materials are added to the cavity coating material used in our microwave ovens.
The inadvertent ingestion of small amounts of peeling coating does not create a health risk.
We do not have an approved repair method for chips, burns or scratches to the interior coating.
If you have any questions, please let us know. Mike@GEA
We appreciate you taking the time to review your microwave. We're so sorry to hear that the paint is peeling inside your microwave and understand how aggravating that is. If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable.
The cavity coating in our microwave ovens is selected to be safely used as a food-contact surface and meets our and applicable government requirements for such use.
No lead or other toxic materials are added to the cavity coating material used in our microwave ovens.
The inadvertent ingestion of small amounts of peeling coating does not create a health risk.
We do not have an approved repair method for chips, burns or scratches to the interior coating.
If you have any questions, please let us know. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Free Fireworks
on August 16, 2021
Posted by: Bob2222227
from Texas
This came with our brand new package of GE new equipment. Fridge, Dishwasher and Microwave in august 2017.
Had to replace the dishwasher already and the microwave keeps catching on fire. It says short in the key pad.
We just want the Fridge to hang on at this point. Never in my life had an issue with a microwave.
Had to replace the dishwasher already and the microwave keeps catching on fire. It says short in the key pad.
We just want the Fridge to hang on at this point. Never in my life had an issue with a microwave.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not made like they used to
on August 17, 2021
Posted by: traceirv
from 98332
Had to replace side plate about a year ago and just now almost had a fire. Granted this microwave is several years old but I feel like they just don’t build appliances like they used to.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not working: stopped heating
on August 30, 2021
Posted by: Princhili
from Brookfield, IL
Purchased 5 years ago with the trim kit. Bought all GE appliances when renovated the kitchen. Stopped working and since I had the extended warranty, I called for service. Was informed that the unit wouldn’t be repaired or replaced; instead I received a check for about 60% of the value. Considering that I had purchased a multi year warranty, I definitely got the short end of the stick as my warranty payments exceeded the amount of the check I received. I do not recommend GE microwaves as they don’t last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 1, 2021
Hello, thank you for your review. We are very sorry that your microwave stopped operating properly after five years of dutiful service. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Manufacture default
on October 18, 2021
Posted by: AftabS
from Houston
Looks like most of the users are having same issue, Microwave stop heating after few years of use, I think a manufacture issue. I had issues since it was installed 4 years ago it will just die on me inside light was on but there was no display and will come on by itself after 10-15 minutes. GE send technician but they could not find the problem, they have visited few times and even told me if anything happens again they will replace it but when I called them last year they said I am out of warranty. I stopped heating since last month and makes a loud noise. They do not manufacture it anymore and cannot find similar product to fit in.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 19, 2021
Hello, thank you for leaving a review of your microwave. We're so sorry to hear that it has stopped operating properly despite your multiple service appointments and that you have not been able to have it replaced yet and truly understand your frustration. If you haven't seen it already, the direct replacement for your microwave is model PES7227SLSS. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
A problem from the start!
on October 20, 2021
Posted by: ricejk
from 94596
It’s a nice looking microwave, but it has always had problems with the latch/ door not opening, and always made a strange noise. But now the noise has gotten louder, & it won’t heat food.
After having its predecessor for 15 years, I thought this model would be great, too. But it’s been nothing but trouble. So now I’m afraid to replace it or anything new from GE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 21, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly and that the door is not opening as it should. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Does not last
on November 2, 2021
Posted by: AlanCa
from Forney, tx
Have not been using product long, and already does not heat up anymore
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, November 3, 2021
Hello there, we're so sorry to hear your oven isn't heating as it should. We would never expect this for our consumers so we're sure this has been very frustrating for you.
To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician can get you squared away. All the best.
Guy@GEA
To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician can get you squared away. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com