 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,105 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
333
72%of customers recommend this product.
(
1,440 out of
2,002)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
3
Broke after 2 years
on November 12, 2021
Posted by: Poochie 62
from Mansfield texas
Bad experience have to replace after two years. Thought they last at least 4-5 years st least.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 15, 2021
Hi there,
Thanks for leaving a review. We're terribly sorry to hear about the poor experiences you had and that you're having to replace your unit. We do hope that we can work hard in the future to earn your trust back.
All the best,
Michael@GEA
Thanks for leaving a review. We're terribly sorry to hear about the poor experiences you had and that you're having to replace your unit. We do hope that we can work hard in the future to earn your trust back.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice looking but didn’t last
on November 18, 2021
Posted by: CHChrista25
from Powder Springs, GA
We are pretty disappointed in the slate GE products we purchased 6 years ago. In today’s standards maybe 6 years is a long time but appliances should last longer in my opinion. We have had issues with 3 out of the 5 GE slate appliances we purchased. This microwave will no longer work. Repairing it costs as much as replacing almost IF parts are available. We cannot replace with a matching microwave because they no longer make this one. Not happy!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 19, 2021
Hi there,
Thanks for taking the time to leave a review. We're terribly sorry to hear about the issues that you've had with your appliances. We can understand how this would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. We're terribly sorry to hear about the issues that you've had with your appliances. We can understand how this would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Sparking - No guidance on replacement model
on November 21, 2021
Posted by: Renee 1919
from atlanta
Same as Andre, this model is sparking and must be replaced. I have matching GE oven and both are installed in wall with matching trim kits I need replacement that will work with existing oven.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 23, 2021
Hi there, We really appreciate you being a loyal member of our GE Appliances family and are glad that you’ve reached out to us for help! While we’re sorry to hear that you’re having trouble with your current microwave, we’re thankful that it served you so well over the years and will be happy to recommend a replacement.
The current model most comparable to your existing unit is our GE Profile™ 2.2 cu. ft. built-in microwave model# PEB7227ANDD. We suggest viewing the following link for compatible trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf
We hope this helps! If you have any questions, please know we're always here for you. Have a safe and wonderful Thanksgiving! - Sharon@GEA
The current model most comparable to your existing unit is our GE Profile™ 2.2 cu. ft. built-in microwave model# PEB7227ANDD. We suggest viewing the following link for compatible trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf
We hope this helps! If you have any questions, please know we're always here for you. Have a safe and wonderful Thanksgiving! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Replacement Model
on December 28, 2021
Posted by: Mansoor81
Hello,
The GE microwave Model # PEB7226SF1SS came with the house we purchased. It is not working now and is not available to purchase anywhere. What is the like for like replacement model - dimension wise so that it can fit in the built in section where the current one is installed?
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, December 30, 2021
Hi there,
Thank you for sharing your review with us. We're so sorry to hear that your microwave is not working and certainly understand how aggravating that is. We'll be happy to help you find a replacement model. An agent will email you soon. Best wishes. Mike@GEA
Thank you for sharing your review with us. We're so sorry to hear that your microwave is not working and certainly understand how aggravating that is. We'll be happy to help you find a replacement model. An agent will email you soon. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave NOT WORKING
on January 4, 2022
Posted by: Bijal Gala
from San Jose
The GE microwave Model # PEB7226SF1SS came with the house we purchased. It is not working now and is not available to purchase anywhere. What is the like for like replacement model - dimension wise so that it can fit in the built in section where the current one is installed?
It sparked and the silver plate on the right wall burned. No aluminum foil or and cups with trim have never been used.
It sparked and the silver plate on the right wall burned. No aluminum foil or and cups with trim have never been used.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not recommend
on April 11, 2022
Posted by: kvl3
from Atlanta, Georgia
This microwave came brand new with my house 4 years ago. While I was microwaving a paper bag of popcorn (I cannot emphasize this enough, I did not microwave anything metal!), my microwave started sparking and caught fire! Luckily it was contained and no one was hurt. If I could give this microwave zero stars, I would.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
2
Great while it lasted
on April 12, 2022
Posted by: geoff77
from Tulsa
We had this microwave under 5 years and it just went out! It was a great unit while it lasted but 5 years is pretty poor in terms of longevity.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, April 13, 2022
Hello,
Thanks for your feedback about your microwave. We're glad to hear that it worked great, but sorry that it went out.
We understand the inconvenience, and recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for your feedback about your microwave. We're glad to hear that it worked great, but sorry that it went out.
We understand the inconvenience, and recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
15 yrs, then 5 years use…..then dead
on July 28, 2022
Posted by: iCooper2
from York, PA
Our first model lasted 15 yrs befor the magnetron went out. We replaced it with the same model, and the second unit lasted only five years. It’s a very good microwave, but we are surprised this one failed so soon.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 9, 2022
Hi there, and thanks for letting us know about your experience. While we’re glad the former model served your needs well for so many years and you overall like this microwave, we do truly regret that your second unit didn’t last as long as the first. We always want to provide quality, durable products, and notice of your experience will be sent to our team for review.
You may want to review the troubleshooting tips on page 25 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40725.pdf&_ . Depending on the specific issue affecting the microwave, resetting the electrical components by unplugging for a couple minutes before plugging back in, or trying one of the other suggested tips, might help.
If you’re not able to resolve the concern using that information, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to address any issues. Going forward, we’ll do all we can to earn back your trust in our brand. We’re happy to help any time if you have any other concerns or questions. Best wishes! -Sarah@GEA
You may want to review the troubleshooting tips on page 25 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40725.pdf&_ . Depending on the specific issue affecting the microwave, resetting the electrical components by unplugging for a couple minutes before plugging back in, or trying one of the other suggested tips, might help.
If you’re not able to resolve the concern using that information, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to address any issues. Going forward, we’ll do all we can to earn back your trust in our brand. We’re happy to help any time if you have any other concerns or questions. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com