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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,104 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
332
72%of customers recommend this product.
(
1,440 out of
2,001)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
2
Short useful life
on August 28, 2022
Posted by: DCP1981
from Maryland
Five years. No longer functional. I expected much more out of this product. I have a small GE microwave on my bar top that's 20 years old and is still working perfectly. All of my new GE kitchen appliances purchased in 2017; double oven, dishwasher, microwave exhaust fan and stove top have had to be serviced multiple times and or replaced.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 7, 2022
Hello - Thank you for taking the time to write a review. We appreciate your loyalty to GE Appliances for your kitchen needs. While we're glad you enjoy this model's appearance and features, we regret to hear your microwave no longer works within five years of use. This is certainly not what we'd expect, and we apologize for any inconvenience.
Please know we are still here in the event your appliance fails, or does not work properly. We also offer extended warranties past the limited one-year warranty your appliance comes with. To learn more, you may view the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.230280155.618562806.1662470051-1066202793.1647273406.
We recommend getting in touch with a certified GE Appliances technician who can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your unit working.
We value your feedback and will be sure to share this with our product development team for any improvements. Please contact us directly if you have any questions or concerns; we're always glad to help. -Shayla@GEA
Please know we are still here in the event your appliance fails, or does not work properly. We also offer extended warranties past the limited one-year warranty your appliance comes with. To learn more, you may view the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.230280155.618562806.1662470051-1066202793.1647273406.
We recommend getting in touch with a certified GE Appliances technician who can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your unit working.
We value your feedback and will be sure to share this with our product development team for any improvements. Please contact us directly if you have any questions or concerns; we're always glad to help. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
We had problems with this after the first 6 months
on October 2, 2022
Posted by: Deano37
from DFW area
Just not happy with the product. It was very temperamental. We have had good luck with all of our other GE products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 5, 2022
Thank you for taking the time to write this review! We’re so sorry to hear that you’re having trouble with this microwave. We understand just how frustrating a situation like this can be, as this is certainly not the experience we wish for our consumers to have. This said, we would like to apologize for any inconvenience this issue has caused.
Additionally, an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we will be happy to investigate this issue further.
Thank you for being part of the GEA family. If you need any additional assistance, please know that you can always reach out to us. Best regards – Matthew@GEA
Additionally, an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we will be happy to investigate this issue further.
Thank you for being part of the GEA family. If you need any additional assistance, please know that you can always reach out to us. Best regards – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Didn’t last seven years
on October 8, 2022
Posted by: JSL_
from Hartford, ct
The best is all I can add here, even though it is only product oriented.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 12, 2022
Hey there,
Thank you so much for taking the time to talk about your microwave. We're awfully sorry to hear that it didn't last seven years and understand your disappointment. Your feedback means a great deal to us and we'll be sure to pass it along to our development team for quality improvements. If there's anything you need, please let us know. All the best. Mike@GEA
Thank you so much for taking the time to talk about your microwave. We're awfully sorry to hear that it didn't last seven years and understand your disappointment. Your feedback means a great deal to us and we'll be sure to pass it along to our development team for quality improvements. If there's anything you need, please let us know. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible and unreliable
on July 5, 2023
Posted by: Tiredoffixing
from Texas
Nothing but trouble, door switches went bad, followed by thermal cutoff, a diode and now the magnitron. Just a piece of junk, never GE again.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 6, 2023
Hello,
We’re so sorry to hear that your microwave has given you so many issues. We know that microwaves tend to see a lot of use, and we understand that having yours fail unexpectedly can make your time in the kitchen that much more difficult. This is not something we want or expect from our products. We are constantly working to make better appliances, and we will forward your feedback to our product team so we can continue to improve. Thank you for taking the time to leave your review, and we hope that we can earn your trust back in the future. -MichaelB@GEA
We’re so sorry to hear that your microwave has given you so many issues. We know that microwaves tend to see a lot of use, and we understand that having yours fail unexpectedly can make your time in the kitchen that much more difficult. This is not something we want or expect from our products. We are constantly working to make better appliances, and we will forward your feedback to our product team so we can continue to improve. Thank you for taking the time to leave your review, and we hope that we can earn your trust back in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dangerous - should be Recalld
on October 2, 2023
Posted by: Moxie123
from P
Like many reviews, my microwave arched and now has a brown burnt hole in the side. It filled the whole house with smoke. These Units should be recalled.
Reflects poorly on the GE brand, and GE profile brand.
Reflects poorly on the GE brand, and GE profile brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, October 3, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues arching. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Disappointed…major rust issues
on October 19, 2023
Posted by: Jhinkel
from Austin TX
I bought this microwave to replace one they had functions at home for over 20 years. I’ve had this year for less than five years and have major rust issues in the base wear the ring rotates. Every few months I have to clean the base, exposing the rusty areas and use spray paint to revisit, which is only a temporary solution lasting a few months before repeating the process…very disappointing that I have to do this. It will be the last GE appliance I ever purchase
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 20, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave is rusting from inside and we're happy to look into this for you.
An agent is going to be reaching out to your via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder. We’re looking forward to connecting with you.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave is rusting from inside and we're happy to look into this for you.
An agent is going to be reaching out to your via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder. We’re looking forward to connecting with you.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
FIRE HAZARD
on October 21, 2023
Posted by: Kaliman
from Texas
HAZARD: Do not recommend. I also had my microwave sparking and almost catch the whole built in assembly on fire (Along with ALL of the many customers that are experiencing this). It is obviously a very known issue. I would like GE to reach out and let me know how you intend to fix this issue.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 24, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with sparking. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GE MICROWAVE DEAD IN 52 SECONDS
on October 21, 2023
Posted by: MGK8
from Loudon, TN
Saturday night popcorn - NOT! 52 seconds into cooking GE microwave arched and flames 🔥 inside right panel. Quickly cancelled and flipped off the breaker. Glad I was standing there when it happened rather my cabinet catching on fire!!! Want to replace with non-flaming model to fit this unit’s cabinet trim piece. Burnt photo available.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, October 24, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with arching and flamming while in use. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com