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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,104 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
332
72%of customers recommend this product.
(
1,440 out of
2,001)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
GE MICROWAVE DEAD
on October 21, 2023
Posted by: MGK8
Saturday night popcorn - NOT! 52 seconds into cooking, GE microwave arched and flames 🔥 shot out of inside right side!!! Glad it stopped after I clicking off circuit breaker. I see this model no longer manufactured - want replacement to fit stainless cover. Photos available.
Response from geappliances.comBy Jonathon, GE_Appliances, October 23, 2023
Hello - Thank you so much for taking a moment to connect and share your experience. We're sorry to hear about the arcing that happened. That is never something we expect.
We are going to forward this over to our product team for review, this way we can start looking for improvements we can make going forward. Also, if you are looking for a replacement. We recommend PEB7227ANDD, it does require a different trim kit. Our trim kits are model specific. We're going to share a link here: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We are going to forward this over to our product team for review, this way we can start looking for improvements we can make going forward. Also, if you are looking for a replacement. We recommend PEB7227ANDD, it does require a different trim kit. Our trim kits are model specific. We're going to share a link here: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
fire hazard
on October 23, 2023
Posted by: GE is bad
had this microwave for over 5 years - (2018) - first started arcing/sparking in 2020... then didn't do it again until recently ... multiple occasions just heating up food and you'd see the sparks flying and arcing occurring. scared me to death. don't buy this for sure. and of course they discontinue it and hten make you buy a new trim kit to fit the new model they 'recommend'. terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 24, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave arced
on October 23, 2023
Posted by: Goak
from Texas
This microwave is 6 years old and just arced repeatedly. Oir previous GE microwave lasted 17 years. Too dangerous to repair. Very disappointed in the quality and longevity.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, October 24, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Popping when in use.
on November 3, 2023
Posted by: Michael G00
Owned my current one for 7 years and the paint chipped and not it is popping when I use it.
I think 7 years is too short of a life span.
I think 7 years is too short of a life span.
Response from geappliances.comBy Adrian, GE_Appliances, November 6, 2023
Hi! We appreciate your feedback. We are so sorry that your microwave's paint has chipped and is now making a popping sound while in use.
This is not normal operation, and we recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . Due to the age of your appliance, it may be more cost effective to replace the appliance opposed to repairing the unit.
Thank you for choosing GE Appliances for your home. Please let us know if you have any additional questions or concerns. We're always here to help. - Adrian@GEAppliances
This is not normal operation, and we recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . Due to the age of your appliance, it may be more cost effective to replace the appliance opposed to repairing the unit.
Thank you for choosing GE Appliances for your home. Please let us know if you have any additional questions or concerns. We're always here to help. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Sparks in the microwave everytime
on November 5, 2023
Posted by: gates2010
from issaquah, wa
It worked fine so, but now getting sparks when microwaving anything inside. This is the 2nd time this is happening.
Its too soon for fail for a ge profile appliance.
Its too soon for fail for a ge profile appliance.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, November 7, 2023
Hello,
We're sorry to hear that you're having issues with your microwave . That is the last thing we want when someone chooses our appliances.
If the microwave is arching we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
We're sorry to hear that you're having issues with your microwave . That is the last thing we want when someone chooses our appliances.
If the microwave is arching we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Worked great while it lasted
on November 9, 2023
Posted by: Anonymous
This microwave stop working a few months ago, I need to replace this with another one of the same size, it has a frame of the same material that covers the cabinet where it’s mounted , can you please provide info on a similar size model that would have the same dimensions.
Thanks in advance
Thanks in advance
Response from geappliances.comBy Jonathon, GE_Appliances, November 10, 2023
Hello - Thank you kindly for taking a moment to connect and share your review. We're more than happy to help recommend a replacement.
We think that model PEB7227ANDD is a great choice for your space. It does have the same dimensions as your previous model. Also, we want to mention that it does require it's own trim kit. We recommend going with the stainless steel trims. JX7230SLSS for the 30 inch and JX7227ELES for the 27 inch. Here is a link to the microwave: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
We think that model PEB7227ANDD is a great choice for your space. It does have the same dimensions as your previous model. Also, we want to mention that it does require it's own trim kit. We recommend going with the stainless steel trims. JX7230SLSS for the 30 inch and JX7227ELES for the 27 inch. Here is a link to the microwave: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Not being manufactured
on November 30, 2023
Posted by: New Model2
This product in not being manufactured anymore. What would be a similar model that would fit above our oven, where current model is located.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, December 8, 2023
Hello there,
Thank you for connecting with us. We are more than happy to guide you with replacement models.
We recommend replacing your microwave with the model PEB7227DLWW, as these appliances share similar dimensions and exact capacity. Our trim kits are however model specific, so the compatible trim kit(s) for this recommended model are JX7227DLWW (27") and JX7230DLWW (30"). You can view this recommended microwave model on our website at the link below. https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227DLWW
We are honored to have you as a part of the GE Appliances family, and we hope the information provided helps! -Charlie@GEAppliances
Thank you for connecting with us. We are more than happy to guide you with replacement models.
We recommend replacing your microwave with the model PEB7227DLWW, as these appliances share similar dimensions and exact capacity. Our trim kits are however model specific, so the compatible trim kit(s) for this recommended model are JX7227DLWW (27") and JX7230DLWW (30"). You can view this recommended microwave model on our website at the link below. https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227DLWW
We are honored to have you as a part of the GE Appliances family, and we hope the information provided helps! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues and then just quit working
on January 20, 2024
Posted by: MD2000
from Topeka
Experienced sparking after a couple years of use and now it just totally quit working. Even worse, there is not a replacement that my current trim kit is compatible with and the newer models and trim kits don’t fit in our existing space in our kitchen. A poor quality product has now led to a construction project. We won’t be going with GE again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 29, 2024
Oh no!
We're so very sorry to hear you're not having the best experience with your microwave. We appreciate you taking the time to let us know. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
We're so very sorry to hear you're not having the best experience with your microwave. We appreciate you taking the time to let us know. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com