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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,103 reviews
5 Stars
1,025
4 Stars
414
3 Stars
199
2 Stars
133
1 Star
332
72%of customers recommend this product.
(
1,440 out of
2,000)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
Sparks and flames
on January 21, 2024
Posted by: austinmt
Add me to the list of customers who must now replace it and the trim kit. Sparking and flames.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, January 30, 2024
Hello,
We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Same problem with everyone else
on January 21, 2024
Posted by: johnk715
About 3 weeks ago the Same problem as everyone else on the thread happened to me seems like they were good for the first year or two. I try to stay optimistic and look for the positive reviews but after 15 minutes of reading reviews, I have yet to find one. Mine is doing the same as others, sparking for no reason. I've done all the online research I could and can't come up with anything. I worry if I replace the magnetron or other parts it'll just fault when we're not around. I have 4 kids in my home and I don't want the anxiety of being that stressed just trying to pop some popcorn. Mine is with a trim kit, built into my cabinets. OF COURSE this model is no longer available and both microwave and trim kit are useless. I now have to spend close to one thousand for a new microwave and trim kit and being someone who enjoys aesthetics will eventually have to replace all my appliances to match the new one.
Which I'm already starting because conveniently my GE dryer heating element went out the week after the microwave (purchased same time).
I would assume the product is no longer manufactured because there was something wrong with all of them. Just sucks I'm having to buy a new microwave, trim kit and dryer. and because of my ocd, the rest of my appliances as well. It's probably smart to start replacing anyway with how long it takes product to get it. I was shopping fridges and the soonest I could get one was weeks out, that's a long time to not have a fridge.
Response from geappliances.comBy Charlie, GE_Appliances, January 30, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with the microwave.
We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with the microwave.
We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Worked great for 14 years!
on January 23, 2024
Posted by: Bonanza Mo
Highly functional as a built in over our built in oven . Has lasted 10 years, Just did burn on the inside so looking for a comparable model to replace it with
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked great until it began sparking and died
on January 25, 2024
Posted by: MamaBear70
from The Woodlands, TX
Like the recent reviews state, ours also sparked before dying. Not sure what GE packed into this model to make them all go kaput at the same time.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 1, 2024
Hello - Thank you for taking a moment to connect and share your review. We're sorry to hear about your microwave sparking on you. That is not something we want or expect.
With this in mind, we are going to note this down and send it over to our product team for review. This way we can look for improvements and prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
With this in mind, we are going to note this down and send it over to our product team for review. This way we can look for improvements and prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on January 27, 2024
Posted by: CLHamm
We have had numerous issues with this microwave. Arcing for no apparent reason, won’t heat, etc.
Response from geappliances.comBy Adrian, GE_Appliances, February 2, 2024
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with arching. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Very poor quality chipped interior finish
on January 27, 2024
Posted by: Unhappy customer9417
I too have starting experiencing sparking very unhappy as unit is built in. When I looked inside the microwave I see a chip in the finish. I have had microwaves for more than 20 years and I have never had chipped finish in the interior. GE needs to take some responsibility for poor quality.
Response from geappliances.comBy Lauren, GE_Appliances, February 2, 2024
Hey there - we’re so sorry that your microwave is having these issues with sparking. If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave immediately. We would like to assist you with this issue and gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience, as we are looking forward to connecting with you. Lauren@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire Hazard
on January 30, 2024
Posted by: AlarmedbyGE
Fire Hazard. This microwave caught on fire! It had to remove it; as it's a danger to everyone in the house and children! I need another built-in microwave to replace this dangerous one! Please don't buy this one for the safety of your family and home!
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 6, 2024
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with catching fire. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not purchase
on February 9, 2024
Posted by: Stormyh
from Peoria, AZ
This must be a defect with this microwave. Mine just started sparking, and I don’t have any peeling issues. Very frustrating and unhappy.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, February 13, 2024
We are sorry to hear you are having this issue with your microwave and understand your concern. We recommend making sure you aren't using recycled paper towels inside the microwave. These have been known to have some metal fragments that can cause arcing. Please also review the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875&_ga=2.29344188.1262694725.1707758723-746032434.1701212092&_gac=1.39963286.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE&_gl=1*10h9jiz*_ga*NzQ2MDMyNDM0LjE3MDEyMTIwOTI.*_ga_1JLE3BZ79Y*MTcwNzg2Nzk4OS41MzQuMS4xNzA3ODY3OTk1LjAuMC4w
Written by a customer while visiting geappliances.com