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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,104 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
133
1 Star
332
72%of customers recommend this product.
(
1,440 out of
2,001)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
3
Microwave Sparking
on February 11, 2024
Posted by: kmack1982
from Charlotte, North Carolina
My product started sparking with no paint peeling or anything on the inside of our microwave. I had a mug with water that I have heated for tea many many times and this has never happened. I tried again with a glass bowl and it sparked as well. I am very disappointed. What if I was not close to the microwave to stop it. I am afraid there would have been a fire.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Lauren, GE_Appliances, February 14, 2024
We’re so sorry that your microwave has been having these issues. We would like to assist you with this and gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience, as we are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Safety Hazard
on February 17, 2024
Posted by: RNak
from Springfield MO
Started sparking with no paint peeling or anything on the inside (right) of our microwave. We tried to warm a cup of milk when it happened. We normally use daily for milk warming. We tried with a glass bowl and it sparked as well. I am very disappointed. This is a safety hazard for anyone. We are lucky to be there when it happened so that we can turn it off. As i am reading reviews it appears this is a common problem. Please kindly recall this product for the safety reasons.
Features
4
Performance
3
Quality
1
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, February 20, 2024
We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Scared and dissapointed
on February 24, 2024
Posted by: Yclarke
While making microwavable popcorn, the microwave started to spark, smell like an electrical fire and make an God awful noises. I thought the unit caught on fire, but thankfully it did not. I'm disappoint this is happening as we never had this happen before. As of recent, it is happening more frequently and is a safety concern. I told my kids not to use it anymore.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, February 26, 2024
Thank you so much for connecting with us on this. A member of our team will be reaching out to you via email to gather additional information regarding your microwave. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire Hazard
on February 25, 2024
Posted by: SukhG
Our microwave sparked while warming up some cookies.
Response from geappliances.comBy Charlie, GE_Appliances, February 27, 2024
We're sorry to hear that your microwave is sparking and we want to ensure you get the assistance you need, and an agent will be reaching out to you by email.
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't work!
on February 28, 2024
Posted by: RagYen
The microwave just doesn't heat up. Lasted only for 8 years and had problem several times.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, February 29, 2024
We're sorry to hear that your microwave no longer heats. Please refer to the link below for some troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110
If the suggestions above don't seem to help, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110
If the suggestions above don't seem to help, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
No exact replacement
on February 29, 2024
Posted by: Declan ll
from San Francisco
No exact replacement available . Microwave stopped working
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 1, 2024
We're happy to assist you in providing the replacement option for your microwave. The direct replacement for this model is PEB7227ANDD. You can view this model at this link: https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD
Written by a customer while visiting geappliances.com
Customer Rating
1
spark, caught fire and burnt
on March 9, 2024
Posted by: Candy Liu
from Seattle
While I was reseraching for a replacement model for this microwave, I saw so many same comments - spark and caught fire issue. I was not alone, luckily I was on the spot and catch the spark and fire.
I am desperate, not sure if I should get another replacement like this or I have to buy an expensive trim kit to get a safer model which could be a costly replacement.
I am desperate, not sure if I should get another replacement like this or I have to buy an expensive trim kit to get a safer model which could be a costly replacement.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, March 11, 2024
We're going to have one of our agents get in touch over email, so that we can collect some additional information and offer guidance. If you don't notice a message soon, we suggest checking your spam or junk folder.
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave doesn't stop running with the door open
on March 11, 2024
Posted by: sl20240310
We've had this microwave for more than 8 years now. It worked great up until recently. For some reason, the microwave keeps going when we open the microwave door and after the cook time has ended. It's actually quite worrisome because our kids use the microwave. And when they open the door and the microwave is still running, I don't know if they are getting hit with microwaves or something.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Devin, GE_Appliances, March 12, 2024
Thank you for taking the time to leave a review. We want to do what we can to assist further as this is certainly not normal operation. An agent is going to be reaching out to you directly via email to gather some information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com