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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,103 reviews
5 Stars
1,025
4 Stars
414
3 Stars
199
2 Stars
133
1 Star
332
72%of customers recommend this product.
(
1,440 out of
2,000)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
2
Expensive Microwave, not good quality
on March 29, 2024
Posted by: Viveka
My PEB7226SF1SS died on me and making a crackling noise.
No, I would not recommend this to a friend.
Response from geappliances.comBy Adrian, GE_Appliances, March 29, 2024
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and eliminate the crackling noise, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
DANGEROUS- Sparks FIRE HAZARD
on April 4, 2024
Posted by: Homeowner8
DANGEROUS - We have replaced this model twice in 6 years. Now, this one is sparking too. The first one was doing the same thing. The only reason we purchased the same model again was to keep our appliance package matching. This unit needs to be recalled! Many others with the same issue.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 5, 2024
We want to help you with your microwave. Look out for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Electrical disaster waiting to happen
on April 16, 2024
Posted by: Rich538
from Louisville, KY
This is the 2nd unit I have purchased mainly because of the built in space in the cabinet. But like all other reviews on here both units would spark behind the metal plate and smell like electrical burning. Especially sparked with popcorn. now it has quite working, site says no longer being manufactured probably because of this safety issue. GE what is the replacement to fit this built in with cabinet trim?
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, April 18, 2024
We'd like to assist you with your microwave. Look out for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire hazard
on April 16, 2024
Posted by: Slavin73
from Raymore, Mo
This microwave should have been recalled after reading all of these reviews. It seems everyone else had the same issue. Mine popped, sparked and created a flame. Terrible!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 18, 2024
Allow us to help you with your microwave. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid at all costs
on April 20, 2024
Posted by: Anonymous
This product was installed from a previous owner of our house. It has since sparked and flamed on a few occasions with enough concern for us to pull it from the built-in until we can get a replacement. We searched GE for a replacement with size to fit the mounting brackets and trim enclosure - which led us to PES7227. Since we received this unit, we then discovered that the mounting bracket is not compatible with this model. In searching, there does not seem to be an equivalent available for built-in mounting. In reading other's similar issues on the reviews and in ability to replace, I am questioning this product line all together.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 23, 2024
We would like to assist you with this microwave and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
defective
on April 24, 2024
Posted by: Wisco9705
from WI
almost burnt the house down. There should be a class action for this one.
No, I would not recommend this to a friend.
Response from geappliances.comBy Tierra, GE_Appliances, April 25, 2024
We're happy to lend a hand with your microwave. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good Quality
on April 26, 2024
Posted by: Timma2024
This product was working fine since yesterday and we used it occasionally and looks like brand new. Yesterday heard some sound and the food is not heating even thou I keep hearing a click and lights are on inside. Any suggestions to get this back working again please. Thanks
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor, hazardous product
on May 2, 2024
Posted by: Radx
from Texas
In the last 2 years, I noticed it was not heating food thoroughly. Started clicking and sparking a couple of months ago when heating up anything and smelled like electrical burning. Very disappointed that there is not a recall on this fire hazard. What will it take.........a house burning down...........to get some attention!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 3, 2024
We're sorry to hear that your microwave is not heating food and sparking. We do not recommend replacing the unit. This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Written by a customer while visiting geappliances.com