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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,124 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
139
1 Star
346
71%of customers recommend this product.
(
1,440 out of
2,016)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
Sparks are flying
on July 20, 2024
Posted by: Jalter
After reading all the comments I had the same issue with that many other customers had. The microwave sparking and we no longer use because we are afraid of a fire starting. Super disappointed as the microwave fits in perfect. Now to find a new microwave. Super disappointed in the quality of this one.
Response from geappliances.comBy Tierra, GE_Appliances, July 23, 2024
We'd like to assist you with your microwave. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.
Written by a customer while visiting geappliances.com
Customer Rating
1
Spark issue Model PEB7226SF1SS
on July 27, 2024
Posted by: Carter560724
from Katy, TX
The microwave sparked, and some smoke showed up with bad smell. Just like other bad review, it looks like a common issue. That is not something I can fix. And it definitely a big safety concern.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, July 29, 2024
We're sorry to hear about your microwave sparking on you. We are going to make sure we forward this information over to the appropriate team to review. One of our agents will be getting in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Faulty Magnetron -- Requires Replacement.
on July 27, 2024
Posted by: ericnowicki14
from Denver, CO
We had a great run with this microwave but after the magnetron failed we found out that GE no longer makes this replacement part. Very disappointing. Now I need to find a new microwave (and also a new matching stainless steel trim kit) that fits this cabinet. Any help from GE would be greatly appreciated.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
5
Response from geappliances.comBy Adrian, GE_Appliances, July 29, 2024
We are honored to have you as a part of the GE Appliances family, and we are more than happy to provide guidance with replacement models. We encourage you to replace your existing unit with the model PEB7227ANDD microwave. The compatible Stainless Steel trim kits for this model are JX7227SLSS (27") and JX7230SLSS (30"). We recommend this replacement model as it shares the same dimensions as your current unit and would seamlessly install into your current space. You can view this recommended model on our website at the link below.
https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD
https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD
Written by a customer while visiting geappliances.com
Customer Rating
2
Great until it almost caught on fire.
on July 28, 2024
Posted by: MomNeedsNewMicrowave
from Yukon, OK
Great, until it was a fire hazard. Luckily we were standing nearby to notice the sparks before it caught on fire. Not sure what to do since other reviews say there is no other stainless model to replace it with.
No, I would not recommend this to a friend.
Response from geappliances.comBy Michael, GE_Appliances, July 31, 2024
We would like to help with your microwave. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Sparking inside - Scary!
on August 8, 2024
Posted by: MikeO66
from Mcgregor Texas
Loved it until it started sparking inside….scary!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, August 9, 2024
We're sorry to hear that your microwave is getting sparks. We recommend replacing the unit. The comparable options for your microwave can be viewed at this link here:
https://www.geappliances.com/ge-appliances/kitchen/microwaves/countertop-microwave-ovens/
https://www.geappliances.com/ge-appliances/kitchen/microwaves/countertop-microwave-ovens/
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire danger to you and your kids!
on August 10, 2024
Posted by: Jalln
from TX
This is the second GE microwave that has sparked and caught fire- Do not buy! This is so dangerous and should have been recalled! I'm done with GE. Putting people's lives in danger- Shame!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, August 13, 2024
We're so very sorry to hear that your microwave caught on fire. We'd like to assist you with this matter. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't buy - fire hazard
on August 24, 2024
Posted by: JovannaI
I wish I'd read the reviews before buying. The exact same thing happened to my microwave. It started sparking and almost caught fire. There is obviously a design flaw or other issue that they are ignoring. Way too many reviews say the same thing.
Response from geappliances.comBy Tierra, GE_Appliances, August 26, 2024
We'd like to assist you with your microwave. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
1
Sparks! Scary. DO NOT BUY!
on August 24, 2024
Posted by: Needanewmicrowave
2016 model randomly started to spark when heating popcorn. After going through the reviews, I see I am not the only one who has this issue. Hope GE fixes it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 26, 2024
We are sorry to hear about your microwave arcing. We recommend checking out the following article for tips to help prevent arcing from happening during cooking. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605). If you are still noticing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com