 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,098 reviews
5 Stars
1,025
4 Stars
413
3 Stars
199
2 Stars
131
1 Star
330
72%of customers recommend this product.
(
1,438 out of
1,996)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
1
poor Quality
on September 17, 2020
Posted by: anbner
from San Ramon, CA
This microwave lasted 2 years. We have a countertop that is 20 years old that we are now using because the GE microwave did not last.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke after light use
on December 30, 2020
Posted by: nealgiri
from Phoenix, AZ
The microwave just stopped heating. We use it very lightly. Called a company and they said Magnetron and Diode needs to be replaced, without even opening the Microwave. It seems it is a normal for GE microwave. They quoted a lot of $ for replacing it which includes parts and labor. Already spent money for their visit.
Now we are stuck with replacing it with a new GE Microwave because this is built in with a trim kit. So again a new GE microwave with a new Trim kit, so that is fits existing cabinet. :( And I am sure the new one will break in 3-4 years?
Now we are stuck with replacing it with a new GE Microwave because this is built in with a trim kit. So again a new GE microwave with a new Trim kit, so that is fits existing cabinet. :( And I am sure the new one will break in 3-4 years?
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 31, 2020
Hi nealgiri - We deeply apologize for your microwave experience and understand how this would be very frustrating. If you will please visit the following link then scroll down and fill out the email contact form, we’ll be happy to look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Sparks
on March 17, 2021
Posted by: RSW1209
What is this and why does it spark? Does not do it all of the time.
Response from geappliances.comBy Vikki@GEA, GE_Appliances, April 5, 2021
Hi - Thank you for reaching out to us at GE Appliances. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. We would recommend calling the GE Answer Center to discuss the situation further. They may be reached by calling 1-800-626-2005. We wish you all the best. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
6 years and old died under normal use
on May 5, 2022
Posted by: Good while it lasted
from Raleigh
Microwave case failure just after 6th birthday of ownership. now to find a replacement to fit the surround since this model is no longer made. pretty disappointing reliability and lack of options to replace.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, May 11, 2022
We’re sorry your microwave has stopped working and can imagine the annoyance caused by this. Model number PEB7227ANDD has the same dimensions and can be found here: https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD.
If you use a trim kit with your unit, you’ll need to purchase a new one as they’re model specific. The trim kit for this model can be found here: https://www.geapplianceparts.com/store/parts/spec/JX7227SLSS.
Please let us know if you need additional assistance. We’re always happy to help. -Gina@GEA
If you use a trim kit with your unit, you’ll need to purchase a new one as they’re model specific. The trim kit for this model can be found here: https://www.geapplianceparts.com/store/parts/spec/JX7227SLSS.
Please let us know if you need additional assistance. We’re always happy to help. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Sparked with tons of Arcing.
on May 7, 2023
Posted by: Kaitlin09
from North Richland Hills, TX
Out of no where the microwave started arching heavily. Fortunately we caught it prior to catching fire. Extremely dangerous! When I purchased this product I had no idea of the danger I was bringing into my home.
DO NOT BUY!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, May 8, 2023
Hello,
We're so sorry to hear that you experienced this issue with your GE microwave. This is certainly not normal operation, nor the quality that we expect, and we truly apologize.
Your feedback ensures that our Product Design Teams are kept in the loop with any issues, questions, or concerns when it comes to our appliances and parts, so thank you for your review!
-Devin@GEA
We're so sorry to hear that you experienced this issue with your GE microwave. This is certainly not normal operation, nor the quality that we expect, and we truly apologize.
Your feedback ensures that our Product Design Teams are kept in the loop with any issues, questions, or concerns when it comes to our appliances and parts, so thank you for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Heating element dead - no equivalent replacement
on June 27, 2023
Posted by: Andorama
I have been a loyal GE customer going back 15 years. Everything in my house is from GE - appliance, oven, range, washer dryer, refrigerator etc. However, this microwave has been an utter disappointment. This went out in a couple of years. It appears that the heating element is gone.
The amazing thing is that GE didn't plan appropriately for an alternative. So I can't find an appropriate replacement for my built in (this sits on top of my two ovens). The only alternative is PEB7227ANDD but that is grey in color. Not to mention that I also have to get a new stainless steel trim for it.
Very very disappointing from a company that used to be the standard for appliances.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 28, 2023
Hello,
We appreciate you being a loyal customer of our GE appliance family. We're so sorry that we let you down with this microwave.
This is not the experience that we want for you, and we appreciate you bringing this to our attention. Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future.
If you need additional assistance, please reach out.
-Charlie@GEA
We appreciate you being a loyal customer of our GE appliance family. We're so sorry that we let you down with this microwave.
This is not the experience that we want for you, and we appreciate you bringing this to our attention. Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future.
If you need additional assistance, please reach out.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Went to trash
on August 1, 2023
Posted by: Got2buyanewMike
from Arnold, MO
My microwave started arching and then melted the panel inside ! Talk about a fire hazard. This seems to be a reoccurring theme with this model.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 3, 2023
Hello,
We're sorry to hear about the issues you've experienced with the microwave This is not the experience that we want for you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEA
We're sorry to hear about the issues you've experienced with the microwave This is not the experience that we want for you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible (needs a recall)
on September 1, 2023
Posted by: Kbar17
I would not buy this model microwave. There is a metal plate on the inside after seven years of having it it arcs and catches fire almost burning down the house
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 5, 2023
Oh no...
We're so very sorry to hear that your microwave isn't operating as expected. We can certainly understand how disruptive something like this must be and we want to help! Your safety is very important to us! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
We're so very sorry to hear that your microwave isn't operating as expected. We can certainly understand how disruptive something like this must be and we want to help! Your safety is very important to us! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com