 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,124 reviews
5 Stars
1,025
4 Stars
414
3 Stars
200
2 Stars
139
1 Star
346
71%of customers recommend this product.
(
1,440 out of
2,016)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
2
Issues after 1.5 years of use
on December 29, 2023
Posted by: Thebizette
from Minnesota
We bought this 4/21/22 because we needed a larger white Countertop microwave and had GEs before. It was pretty expensive compared to OTR microwaves but that wasn't an option for us. It was a nice microwave until a week or so ago when it started sparking and arching. I keep it clean inside so that isn’t the cause of the issue. Very disappointed that it died so soon after the warranty is up.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
4
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 11, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to her about the arcing you've noticed. That is not something we expect to happen at all.
We are going to have one of our agents get in touch over email, that way we can gather some additional information towards this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
We are going to have one of our agents get in touch over email, that way we can gather some additional information towards this. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forward to hearing from you. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Unsafe Appliance
on January 1, 2024
Posted by: BrianVC
As others have said, ours is 7 years olds and started on fire last night. We will be shopping for a new replacement today. Guess when someone’s’ house burns down something will happen with this product.
Response from geappliances.comBy Adrian, GE_Appliances, January 12, 2024
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new microwave is experiencing issues with flaming. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor product
on January 1, 2024
Posted by: Rjks
Keeps failing had to replace 2 of them, this isn't a durable product
Response from geappliances.comBy Charlie, GE_Appliances, January 15, 2024
Hello,
We are so sorry to hear that you are less than satisfied with the quality of this microwave. We understand how important it is that a unit has great longevity and that this unit has not lasted as long as you expected.
If you're having an issue with the microwave, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
We are so sorry to hear that you are less than satisfied with the quality of this microwave. We understand how important it is that a unit has great longevity and that this unit has not lasted as long as you expected.
If you're having an issue with the microwave, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Product - Dangerous!
on January 25, 2024
Posted by: tadams77
from Fort Washington, PA
Having the same issue as everyone else has with this product. It started sparking/arching recently to the point where I'm afraid to use it anymore. It seems to be a faulty product and GE should have some sort of recourse for their customers. The trim kit I have won't even fit the replacement, which is ridiculous on GE's part and makes replacement a significant cost.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 1, 2024
Hello - Thank you so much for taking out some time to connect and share your review. We're sorry to hear about the arcing you experienced. That is not something we want or expect.
With this in mind, we are going to forward this over to our product team to review. That way we can start looking for improvements we can make for our models going forward and prevent this from happening. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
With this in mind, we are going to forward this over to our product team to review. That way we can start looking for improvements we can make for our models going forward and prevent this from happening. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Spark and fire
on February 18, 2024
Posted by: RajNak
We had this microwave for 5 years. We tried warming a cup of milk and it started a spark & fire on the right inside of the microwave. Luckily i am watching and have avoided a major issue with a potential fire. We have warmed a cup of milk many times and didn't have this problem. After seeing several reviews and i feel there is a manufacturing defect as they are many cases life this. This is a dangerous safety hazard and needs to be looked at. Please recall this product so that we can avoid any potential fires and accidents.
Features
4
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 20, 2024
We appreciate you checking in and sharing this information with us. We're sorry to hear about the spark happening. One of our agents will get in touch over email, so we can collect some additional information and forward this over to our product teams.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Safe
on February 20, 2024
Posted by: Nyoung1581
from Overland Park, KS
While microwaving a bag of frozen peas (designed to be microwaved in bag) our unit inexplicably started sparking flames.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 22, 2024
We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Electrical disaster waiting to happen
on April 16, 2024
Posted by: Rich538
from Louisville, KY
This is the 2nd unit I have purchased mainly because of the built in space in the cabinet. But like all other reviews on here both units would spark behind the metal plate and smell like electrical burning. Especially sparked with popcorn. now it has quite working, site says no longer being manufactured probably because of this safety issue. GE what is the replacement to fit this built in with cabinet trim?
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, April 18, 2024
We'd like to assist you with your microwave. Look out for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire hazard
on April 16, 2024
Posted by: Slavin73
from Raymore, Mo
This microwave should have been recalled after reading all of these reviews. It seems everyone else had the same issue. Mine popped, sparked and created a flame. Terrible!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 18, 2024
Allow us to help you with your microwave. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com