 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,101 reviews
5 Stars
1,025
4 Stars
414
3 Stars
199
2 Stars
132
1 Star
331
72%of customers recommend this product.
(
1,440 out of
1,999)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
3
Second Purchase
on October 15, 2017
Posted by: OriolesFan
from Pennsylvania
This microwave was purchased to replace the same model that lasted only three years. The reason we returned to the same model is because we also had purchased the trim kit three years prior and wanted to re-use it. We are hoping this one lasts longer. The door does not latch unless pressed at the top right when closing.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
3
Value
2
Response from geappliances.comBy JILLatGEA, GE Appliances, October 16, 2017
Hello. Thank you for taking the time to write your review on your microwave. We're sorry for your experience with your first model. This is not what we like to hear, but we're glad you brought it to our attention. Thank you for giving us another chance. We expect for you to enjoy many years of use with your new model. If the closure of the door becomes more of a concern, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Rest assured, your new model comes with a full one year warranty that will cover any manufacturing issue. Thank you, again, for your feedback.
http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Rest assured, your new model comes with a full one year warranty that will cover any manufacturing issue. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolute junk.
on March 25, 2018
Posted by: Palm Dude
1 year and 1 week after installation it’s dead. I will never buy anything with the GE brand again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Reliable
on November 25, 2019
Posted by: CHRISTOHER
from Austin, Texas
This microwave came with our house. Within 2 years, all the ge products no longer work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , November 27, 2019
Hello CHRISTOHER - Thanks for sharing your feedback. For more help with your microwave and other appliance concerns, please reach out to us by email at the following link so we may review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We look forward to hearing from you.
We look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Frustrating
on August 8, 2020
Posted by: Frustrated to the max
from St. Louis
Only lasted 2 years! Terrible value. Frustrating to have to replace a built-in microwave
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Failed Again
on October 9, 2020
Posted by: Jackmanchu
from Bay Area, CA
I have purchased three of this and the previous model over 17 years. The current one has stopped working after about 2.5 years. My countertop microwave growing up lasted longer than all three combined. I purchased again because it is a built in but this was the last one.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Will not work after less than 2 years
on October 29, 2020
Posted by: Burt1423
from Houston, TX
This microwave came with our new home. It stopped working after less than 2 years. Convenient given there is only a 1-year warranty on the product, which tells me they are only really meant to last 1-year. Called Customer Service and they told me I would just have to buy a new one since the warranty expired. I will not be buying another GE product.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 30, 2020
Hi Burt1423 - We're so sorry to hear that your microwave experience wasn't a good one. Your feedback is appreciated and we'll be sure and share your comments with our product design team. Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products.
Written by a customer while visiting geappliances.com
Customer Rating
2
Countertop microwave
on November 22, 2020
Posted by: erwt
from nowhere, NY
Rubish. It broke in less than five years of light use.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 23, 2020
Hello erwt - We're very sorry to hear of your microwave experience. This is not what we expect from our appliances or want for our customers. Our product team would like to look into this further for you. If you could, please email your contact details as well as a copy of your review to: https://www.geappliances.com/ge/service-and-support/contact-others.htm
We appreciate the feedback and look forward to hearing from you.
Sharon@GEA
We appreciate the feedback and look forward to hearing from you.
Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken after only 4 years of use
on December 20, 2020
Posted by: Yasmin Katy
from Katy, TX
I bought this in 2016 and stopped working two days ago. We don’t use the microwave frequently. Additionally is not clear which microwave could be fit in the same trim because this is discontinued . Really disappointed And frustrated with this equipment
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 6, 2021
Hello Yasmin Katy - Thank you for your review. We are sorry to hear that your microwave stopped working. We are finding that this model requires the same cutout dimensions as your existing unit, so this would make the best replacement: https://products.geappliances.com/appliance/gea-specs/PEB7227ANDD
The trim kits are not interchangeable so you will need to choose a new trim kit depending on the width of your cabinets.
Here are the compatible trim kits in stainless steel for the model listed above.
27" Trim Kit: https://www.geapplianceparts.com/store/parts/spec/JX7227SLSS
30" Trim Kit: https://www.geapplianceparts.com/store/parts/spec/JX7230SLSS
Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Olga@GEA
The trim kits are not interchangeable so you will need to choose a new trim kit depending on the width of your cabinets.
Here are the compatible trim kits in stainless steel for the model listed above.
27" Trim Kit: https://www.geapplianceparts.com/store/parts/spec/JX7227SLSS
30" Trim Kit: https://www.geapplianceparts.com/store/parts/spec/JX7230SLSS
Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Olga@GEA
Written by a customer while visiting geappliances.com