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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Average Customer Rating:
3.8
Rating breakdown 2,101 reviews
5 Stars
1,025
4 Stars
414
3 Stars
199
2 Stars
132
1 Star
331
72%of customers recommend this product.
(
1,440 out of
1,999)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - Black on Black
Customer Rating
5
Replaced old one
on June 18, 2021
Posted by: 5yr Life Span
from Gerrardstown, WV
Bought same model after old one would no longer heat. Hoping this one lasts longer than the 5 years for the previous.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Sparking every use
on November 22, 2021
Posted by: Vkasoff
from Austin, TX
No guidance on replacement model. Same as other folks, this model is sparking and must be replaced. I have a matching GE oven and both are installed in the wall with matching trim kits I need a replacement that will work with the existing oven.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 23, 2021
Hi there, We really appreciate you being a loyal member of our GE Appliances family and are glad that you’ve reached out to us for help! While we’re sorry to hear that you’re having trouble with your current microwave sparking, we’re thankful that it served you so well over the years and certainly appreciate your loyalty to GE Appliances!
The current most comparable microwave to your existing unit is GE Profile™ 2.2 cu. ft. model PEB7227ANDD. Please visit: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36888.
We suggest viewing this link for compatible trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf
If you have any questions, we're always here for you and will be happy to help! - Sharon@GEA
The current most comparable microwave to your existing unit is GE Profile™ 2.2 cu. ft. model PEB7227ANDD. Please visit: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36888.
We suggest viewing this link for compatible trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf
If you have any questions, we're always here for you and will be happy to help! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Sparking badly
on November 26, 2021
Posted by: Sree123
from Dallas, TX
This product started sparking 2 years into use randomly despite us not putting any foil or other items inside it. Paid too much to buy this so I kept it in misuse and transitioned to an air fryer oven instead. Looking for a replacement with the trims but I do not see any help on the GE site either. This product should have never been manufactured!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 29, 2021
Hi there,
We're truly sorry to hear that your microwave is sparking and can understand your concern. Sparking or arcing in a microwave can be caused by several factors:
Gold / metal trimmed cooking plates / utensils
Recycled paper towels
Some vegetables, such as green beans and carrots
Some types of seasoning such as bacon grease or onions
Little water surrounding the vegetables
Note: These do not mean there is a problem with the microwave, in order to eliminate, cover the food product or add water.
We'll be more than happy to help you find a replacement. An agent will send you an email, so be sure to watch for it. All the best. Mike@GEA
We're truly sorry to hear that your microwave is sparking and can understand your concern. Sparking or arcing in a microwave can be caused by several factors:
Gold / metal trimmed cooking plates / utensils
Recycled paper towels
Some vegetables, such as green beans and carrots
Some types of seasoning such as bacon grease or onions
Little water surrounding the vegetables
Note: These do not mean there is a problem with the microwave, in order to eliminate, cover the food product or add water.
We'll be more than happy to help you find a replacement. An agent will send you an email, so be sure to watch for it. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Profile Series - PEB7226SFSS
on January 16, 2022
Posted by: JDW001
from San Antonio, Texas
We have had this microwave repaired twice. Now the microwave is not worth repairing that the cost. The item is no longer available. This product, from what other owners are saying, is a bad product. This is not what you expect from a GE product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, January 24, 2022
Hello,
We appreciate the review. We're sorry to hear that your unit is in need of repair and the price is too high. The inconvenience is understood, and we'll use your feedback to make improvements. If you should need further help, please reach out. We are here to help.
All the best,
Kianna@GEA
We appreciate the review. We're sorry to hear that your unit is in need of repair and the price is too high. The inconvenience is understood, and we'll use your feedback to make improvements. If you should need further help, please reach out. We are here to help.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on May 6, 2022
Posted by: JWDMT
from Missoula, MT
Broke down after less than two years. As a bonus, they discontinued this model, so the expensive trim kit I bought for this is useless too.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, May 10, 2022
Hello there, thank you for taking the time to reach out with this review. We are very let down to hear that this microwave no longer works as intended, and we can certainly understand your frustration.
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out if there are any ways we can assist you moving forward. -Elliot@GEA
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out if there are any ways we can assist you moving forward. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Only 5 years old, shoots lightning w/ butter
on October 28, 2022
Posted by: ecumike
from Fuquay Varina, NC
Not even 5 years old and every time I heat up butter there’s zapping and sparks inside. Also does it with chocolate. Going to have to get a replacements, doubt it’ll be a GE though.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
5
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 2, 2022
Hi - We are so very sorry to hear about the difficulty you are having with your microwave and apologize for your disappointment and any inconvenience this may be causing you. The type of arcing you have described would be an indication of an issue with the microwave and we would recommend replacing the unit as a repair on a five year old microwave would not be cost effective. We hope we have the opportunity to restore your faith in our brand in the future. Kind regards - Vikki
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage Product
on December 13, 2022
Posted by: GE_sucks_bad
from Dallas
unit has been sparking/arch-ing for months. of course its out of warranttee, the best GE can do is suggest a replacement and replacement trim. I will never buy this trash again. GE get your house in order!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , December 14, 2022
Hello- We can understand how frustrating this is for you and apologize for your inconvenience. We'd like to get more information from you. We just ask that you not replace your microwave until you hear from us. We will be reaching out via email soon. Thank you for your patience in waiting to hear back. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Keeps breaking
on February 15, 2023
Posted by: Katham
from Texas
We’ve had to replace the heating element 4 times. Only lasts about 7 months.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, February 18, 2023
Hi there-We are very sorry to hear that you had several issues with your heating element, we know that is very frustrating. We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Krystal@GEA
Written by a customer while visiting geappliances.com