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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
4
Very Nice!
on February 13, 2016
Posted by: Nothing1
from California, United States
We bought this microwave to replace one that had been built in 23 years ago. It just so happens that this one was the only microwave that would fit in the space provided, but it looks fantastic and works very well. It's not that powerful, but works great for us! We ordered a trim kit for it and installed it very easily ourselves. Couldn't be happier........
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
they only last about 8 years
on February 19, 2016
Posted by: kevinj54
from michigan
This is my third one in 20 years and EVERY one has to have the cupboard drilled different.
They also changed the hanging kit so that had to modified!
They also changed the hanging kit so that had to modified!
GE is the only company that makes the size required for the cabinets so I am stuck.
Features
5
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
like
on March 2, 2016
Posted by: quick cook
from upstate NY
Good small spacesaver microwave. This is a replacement from our previous same model
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Very Happy
on April 14, 2016
Posted by: Richard A
from Bothell
We thought that we would be pleased by replacing our old GE microwave with basically the same model,the under the cabinet mounting model. Unfortunately the control panel is very hard to read under low light. Our model is black with black buttons with gray writing... impossible to see in low light conditions. We keep a flashlight (seriously) in a draw near the microwave. There are a few other dislikes in the cooking procedures that frustrate us also. In short we are very disappointed in that paying $$$ for something that is not as good as the 13 year old that it replaced.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
What I dislike most!
on April 15, 2016
Posted by: valorie09
from Ohio
The microwave works effectively. Is smaller than my last due to the revolving feature; but the BIGGEST problem is that the controls are so difficult to read. The lettering is not highlighted nor lit up. I could use the old one with ease. Now I'm always running to get my reading glasses. Annoying - big time...
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Unhappy
on April 18, 2016
Posted by: feedup with microwave
from meriden, ct usa
This is my 3rd ge microwave of this category in 8 years. The first one died after 4 years, the last one rusted away inside the oven and I had to replace it. I replaced it with this new version ONLY BECAUSE IT IS THE ONLY STYLE THAT WILL FIT IN THE SPACE I HAVE AVAILABLE. IF I COULD HAVE FOUND ANOTHER BRAND I WOULD HAVE BOUGHT IT INSTEAD
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MEGANatGE, GE Appliances, May 18, 2016
Hello,
This is Megan at GE Appliances. I am sorry to hear about your experience. We will certainly let our Product Team know. Please let us know if you have any issues with your new model. We would be happy to look into this for you. You can reach us via our Contact Us page located here: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you for taking time to review.
This is Megan at GE Appliances. I am sorry to hear about your experience. We will certainly let our Product Team know. Please let us know if you have any issues with your new model. We would be happy to look into this for you. You can reach us via our Contact Us page located here: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you for taking time to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
model pem31sm3ss
on May 7, 2016
Posted by: noneoftheabove
from ringwood nj
serial # gs903364b april 2009 built would black out if used more than 4 minutes. it took about 45 minutes to light up again and work. it was only good for 2 minutes at a time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Paper not Plastic
on June 1, 2016
Posted by: GRISK
from Florida, United States
The PFM31SESS microwave was purchased for use on a boat. I have the larger JVM6715 over the range microwave at home.
When I received the PFM31SESS, it had a flimsy piece of silver cardboard-like material on the right side behind the light, called a "wave guide." which was taped on. In my JVM6715 microwave, this area is covered by a piece of plastic that snaps into place.
I called GE, expecting that the PFM microwave was missing the plastic. Nope, the flimsy silver cardboard was supposed to be there, and this is the only microwave that has the cardboard wave guide instead of plastic. I would have returned the microwave, however, the size of the microwave is a perfect fit for the built in space on the boat and can't find another anywhere with the same measurements/wattage.
When I received the PFM31SESS, it had a flimsy piece of silver cardboard-like material on the right side behind the light, called a "wave guide." which was taped on. In my JVM6715 microwave, this area is covered by a piece of plastic that snaps into place.
I called GE, expecting that the PFM microwave was missing the plastic. Nope, the flimsy silver cardboard was supposed to be there, and this is the only microwave that has the cardboard wave guide instead of plastic. I would have returned the microwave, however, the size of the microwave is a perfect fit for the built in space on the boat and can't find another anywhere with the same measurements/wattage.
In the normal course of a month of cleaning using a damp sponge, the cardboard piece didn't hold up at all. The tape holding it in place peeled, and the cardboard tore and fell off. I had to order a new wave guide.
GE profit rose 22% this year. One would think they use a piece of cheap plastic instead of cheap cardboard that falls apart in less than a month.
GE profit rose 22% this year. One would think they use a piece of cheap plastic instead of cheap cardboard that falls apart in less than a month.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com