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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
5
Perfect replacement for our previous GE microwave
on October 24, 2020
Posted by: Anonymous
from California
Fast, easy installation in our kitchen cabinet with the GE trim kit. Works well and very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very disappointed in this product
on October 26, 2020
Posted by: ChristyJ
from Madison, Wisconsin
Had to replace previous model as it died; this was the only option that fit into the space. This replacement is a downgrade from the previous GE Profile Spacemaker Microwave although it is the same wattage - 800 - rather than 1000 which is the standard these days. Not as many useful features and constantly get error messages for no reason. Buttons need to be pressed very hard or hit once or twice to get microwave to work. VERY disappointed that GE changed the measurements just slightly enough that we had to also buy a new trim kit (overpriced!) which is cheap in both construction and appearance. Both microwave and trim show fingerprints much more than previous one did. If there had been any other option that fit into this built-in space we have, we would have not purchased this. Our only other option was to tear apart cabinetry and/or remodel kitchen. All of our other products are GE Profile, but we will not be replacing them with the same as we have lost respect for the integrity of the GE product.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 27, 2020
Hello CJB2U - We appreciate the candid feedback. Your comments are invaluable and since we are always striving toward making improvements in our products, we'll be sure to share your comments with our microwave design team. They review these on a regular basis as part of our ongoing commitment to improve quality. Thanks again.
Written by a customer while visiting geappliances.com
Customer Rating
3
Broke already
on October 28, 2020
Posted by: Anonymous
from Janesville, WO
We loved this sweet microwave, but it stopped working the other day....just 3 years after purchasing. I am planning to buy another unit. My question for your is, do I need to order a new undercabinet mounting kit? Or may we use the kit on the unit we have that just broke down? It appears to be the same model?
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 29, 2020
Hi Sookie - We're so sorry to hear your microwave stopped working. Please try disconnecting power by unplugging or turning off the breaker for 30 seconds to reset the electronics to see if that resolves the issue. If it does not, replacement is recommended. We have good news! You can use the same undercabinet mounting kit (JXA019K) if you replace your PEM31SFSS model with exactly the same model.
Thanks for being a loyal GE Appliances customer. We wish you all the best!
Thanks for being a loyal GE Appliances customer. We wish you all the best!
Written by a customer while visiting geappliances.com
Customer Rating
5
Still Going Strong After 11 Years
on November 1, 2020
Posted by: snakeplisskin
from metro DC
Pretty amazing that any appliance lasts more than a few years in these days of our disposable, wasteful society. But this microwave is a gem - - still chugging along with zero problems, ever, since 2009. It's 800 watts, not 1100. However, no problem at all, if it ain't broke... This is a marvelous microwave. GE got it right.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
great features!
on November 6, 2020
Posted by: Anonymous
from East Setauket, NY
It is just like the one we had before this. It works great here at work!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Does a good job
on November 7, 2020
Posted by: CopeIam
from Wisconsin
This microwave is very eye-appealing and quiet. The reheat and sensor cooking is pretty good. We have to add about 20 seconds if reheating pasta in a bowl and not a plate but the sensor is very much on target.
Really, the only thing that let us down was the one we looked at had a badge logo on the bottom front, and the one that was shipped has a painted logo. We chose the badge logo as it matched our other GE appliances. Not sure why the images show it with a badge and they ship it with a painted logo.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 4, 2020
Hi Copelam - Thanks for choosing GE Appliances! We're so glad to hear you like the appearance, sensor cooking and quiet operation of your new microwave. We'll be sure and share your comments about the badge with our microwave design team for review. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Quality
on November 9, 2020
Posted by: unexceptable
from Florida
Unit fits space well above stove. works fast and looks good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
It fits in my space
on November 10, 2020
Posted by: Babs56
from Utah
This microwave fits in my space that I have in my new cabinets. Wish it had more wattage. The turntable makes a noise when it is running. Expensive.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, December 8, 2020
Hello Babs56 - Thanks for your review. We are glad to hear that your microwave fits in your space. Please make sure the turntable installed properly. If you have any further concerns, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com