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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
2
Fairly disappointed
on April 7, 2022
Posted by: ots808
from Hawaii
Purchased this microwave to replace my broken one that I've had for almost 20 years. It's supposedly the same model, just a current version. I was disappointed to learn that the wattage is reduced on the current models. The one I had previously was 1100 or 1200 watts, vs. this one is 900 watts. Not sure why they reduced the wattage, but it's not as powerful as it's previous model. It is a nice looking microwave, though.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 8, 2022
Hi - Thanks for sharing your experience with your new microwave. We're glad to hear that you're enjoying its updated appearance. Your comments on the decreased wattage power are greatly appreciated and will be taken into consideration for future improvement. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Solid microwave
on April 8, 2022
Posted by: Bay Area Kay
from Marin County, CA
This is a pretty solid microwave. We bought pretty much the same microwave for our old house. It lasted about six years, then the button you push to open the door started malfunctioning. It feels like that door open button is still the weak link. But we had to get this one as it was the ONLY one that would fit our pre-cut kitchen cabinets. Don't know why no other brand makes this size. It is nice looking and so far is working fine.
Features
4
Performance
4
Quality
4
Response from geappliances.comBy Mike@GEA, GE Appliances, April 11, 2022
Hey there,
Your review is certainly appreciated. We're happy to hear you think this unit is quite solid and that it looks good. Your comments mean a lot to us and we do use them to make improvements. Thank you for choosing GE appliances. Stay well. Mike@GEA
Your review is certainly appreciated. We're happy to hear you think this unit is quite solid and that it looks good. Your comments mean a lot to us and we do use them to make improvements. Thank you for choosing GE appliances. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good GE Replacement Microwave
on April 8, 2022
Posted by: marick57
from Milwaukee, Wisconsin
My old microwave oven that we had for 8 years just quit working. It was too expensive to fix so we were happy that GE still made the undercabinet model identical to our old one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Overpriced microwave
on April 9, 2022
Posted by: Mer27
from Boca Raton, FL
Stopped working after only 2 years. Only used for boiling water, not for cooking. Very disappointed in GE.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, April 11, 2022
Hello,
Thanks for reviewing your microwave. We're sorry to hear that it stopped working after 2 years. The disappointment is understood, and this is not the experience we want for you.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're sorry to hear that it stopped working after 2 years. The disappointment is understood, and this is not the experience we want for you.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Very Quiet
on April 10, 2022
Posted by: Mpleuchet
from Cincinnati, OH
This unit replaced a GE microwave used for 11 years. It may not have as many features and it may take an extra few buttons to reheat something but it is quiet, and I really appreciate it at night when I want to use it and the rest of the household is asleep.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great space saving microwave.
on April 10, 2022
Posted by: Howieb38
from Kinneoln, NJ
Great space saving microwave. This replaced an older GE microwave that was designed to fit in a certain space. This is an exact replacement, however with very modern features. I like it a lot.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Unbelievably disappointed
on April 10, 2022
Posted by: Grunge
from California
Had to get this model to fit into prescribed space. So disappointed. One thinks that appliance quality, design and features would improve over time - but no! It’s a microwave so one deals with this decline in quality but the disappointment is key. Cheap features, no robust features but it fits - barely - the space it hast to. Not sure why GE has to promote poorer design and features.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, April 11, 2022
Hello,
Thanks for sharing your feedback about your microwave. We're sorry to hear that you are not pleased with the design and features. Your satisfaction is important to us, and we'll use your feedback to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for sharing your feedback about your microwave. We're sorry to hear that you are not pleased with the design and features. Your satisfaction is important to us, and we'll use your feedback to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
No Longer Fits
on April 11, 2022
Posted by: JamT
from Monterey, CA
We bought this GE Profile Microwave to replace the one we had and loved for 16 years. We positioned the first one as an under-cabinet microwave and had the new one installed in the same space. We were very disappointed when we found that because of a change in the door configuration, (unlike the old oven where the door did not go all the way to the edge of the microwave, the new one has a larger door that does go to left edge of the oven), and we can only open the door 2 - 3 inches before it binds with the cabinetry on the left. The space was perfect for the former model but doesn't work for the newer model for this reason. I would add that as a result of having a larger door, it closes rather loudly.
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Kianna@GEA, GEA, April 12, 2022
Hello,
Thanks for letting us know how things are going with your microwave. We're happy to hear that you are enjoying the features, but sorry to hear that it does not fit as well as your older model.
If you find that your microwave door closes loudly or is harder to close than your previous model, the difference in the door noise is due to a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension.
Your feedback will be used to make improvements, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for letting us know how things are going with your microwave. We're happy to hear that you are enjoying the features, but sorry to hear that it does not fit as well as your older model.
If you find that your microwave door closes loudly or is harder to close than your previous model, the difference in the door noise is due to a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension.
Your feedback will be used to make improvements, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com