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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
5
under cabinet fit is nice and out of the way
on November 15, 2022
Posted by: DVLB
from lebanon
Nice under cabinet fit,leaving countertop free for a larger work area
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Some good features
on November 15, 2022
Posted by: QuiltingLinda
from Nashville
Overall, I like it fairly well. Heating is not always consistent. Same wattage as old unit but takes more heating time. Don't like that unless pushing in the door open button, I have to slam the door to shut it - noisy.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 16, 2022
Hello - while we're happy to see that you rated this unit high on multiple categories, we're also very sorry to hear that the microwave's performance and door mechanism haven't met your expectations.
We find this feedback very valuable, and please know we will share your thoughts with our product and design teams for future design consideration.
If you find that your microwave door closes loudly or is harder to close than your previous model, this difference in the door noise is due to a firmer spring in the door latch and this is a normal condition for the microwave.
Please know you can also reach out to us on social media if any other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We find this feedback very valuable, and please know we will share your thoughts with our product and design teams for future design consideration.
If you find that your microwave door closes loudly or is harder to close than your previous model, this difference in the door noise is due to a firmer spring in the door latch and this is a normal condition for the microwave.
Please know you can also reach out to us on social media if any other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Broke in 2 years!
on November 19, 2022
Posted by: SS139
from Boston
It functions as any other microwave. Nothing extraordinary. The only thing special is its life isn’t too long. Won’t survive many days after warranty expires.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , November 22, 2022
Hello- We are so sorry to hear your microwave failed so soon. We can understand how upsetting this is for you and your family. We'd like to get a little more information and will be reaching out to you via email soon. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Door latch failed within 6 mo
on November 28, 2022
Posted by: Bos_2345
from Boston
Scheduled a tech via website as it was still under warranty and no one showed up or called!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, December 2, 2022
Oh no! We hate to hear that you have had issues scheduling service via our website, and we can certainly imagine your frustration. Please give us a call at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, and we would be happy to assist you with this. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Solid working basic microwave
on November 29, 2022
Posted by: Meg40
from PA
Bought this particular model as it was the only one I could find with exact dimensions needed for a cabinet install space. No complaints other than the actual button to open the door is persnickety (you have to press the large button directly in the center for it to open). Otherwise zero complaints. Works great!
I would recommend this to a friend!
Features
3
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
GE PROFILE MICROWAVE
on November 29, 2022
Posted by: 90274
from PVE
POOR QUALITY ON KEY PAD. WORN/ SCUFFED LOOK AFTER ONE MONTH USE
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, November 30, 2022
Hey there,
We're sorry that the keypad of your new microwave is looking worn and scuffed after only a month of use. We know how disappointing it must be to have a new product that does not hold its appearance as long as we're expecting, and we apologize for your inconvenience. If you'd like, please look at page 19 of the use and care manual for some cleaning tips here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf&_ga=2.219025630.619470035.1669654388-2137639162.1669040993. We hope this helps! Kindly reach out to us again if you have additional questions.
Kacie@GEA
We're sorry that the keypad of your new microwave is looking worn and scuffed after only a month of use. We know how disappointing it must be to have a new product that does not hold its appearance as long as we're expecting, and we apologize for your inconvenience. If you'd like, please look at page 19 of the use and care manual for some cleaning tips here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf&_ga=2.219025630.619470035.1669654388-2137639162.1669040993. We hope this helps! Kindly reach out to us again if you have additional questions.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Quietest Ever!
on November 29, 2022
Posted by: JanaK29414
from CHS
My husband comments daily about how quiet this is when running. Could be because it is 800 watts. But closing the door quietly is impossible, LOL!
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect fit
on November 30, 2022
Posted by: Lahkitchen
from Bristol RI
I bought this to fit in a small built in opening and had to downsize from a larger microwave. It works great and I am impressed with the performance; especially the defrost feature . I don't miss my old microwave at all
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com