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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
5
Nice Small Microwave
on February 16, 2022
Posted by: Starman72
from Macomb MI
This microwave was purchased to replace another GE Spacesaver microwave we purchased back in 1996. The old microwave was still working perfectly but the metal insides were starting to show signs of wear. Our new Spacesaver microwave worked perfectly right out of the box. It is very easy to use, and we love some of the features, such as being able to turn the turntable on and off and the 30 seconds of extra cook time button.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features and Performance!
on February 17, 2022
Posted by: OakParkMom
from Oak Park, CA
Unlike most products that have more bells and whistles and non essential controls, GE remains as a quality, solid and durable product that consumers rely on for performance. It's a microwave not a rocket ship. With more controls and electronics come more complications and things that could go wrong. GE makes Generally Exceptional products that are reliable and efficient. I don't need to watch a soap opera on it, I need a microwave - to microwave.
Thank you GE!
Thank you GE!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality
on February 27, 2022
Posted by: Poor Quality GE Microwave
from Santa Rosa, CA
I am very disappointed in this GE microwave. This replacement unit is not nearly the quality of the previous unit. The door opening mechanism and keyboard are loud and clunky instead of the smooth operation of the previous unit. I purchased this unit with a phone call to the local dealer. If I had seen the unity prior to purchase, I would have
selected another brand. This GE unit looks and sounds cheap>
selected another brand. This GE unit looks and sounds cheap>
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, February 28, 2022
Hello,
Thanks for choosing our brand and telling us how you feel about your microwave. We understand that you're disappointed that this replacement does not operate the same as your previous unit, and that the quality is different. We apologize for any inconvenience.
Your microwave door closes loudly or is harder to close than your previous model, because of a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension. We strive to continuously improve, and your comments will be used so that we can keep improving.
If we can ever help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for choosing our brand and telling us how you feel about your microwave. We understand that you're disappointed that this replacement does not operate the same as your previous unit, and that the quality is different. We apologize for any inconvenience.
Your microwave door closes loudly or is harder to close than your previous model, because of a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension. We strive to continuously improve, and your comments will be used so that we can keep improving.
If we can ever help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on March 8, 2022
Posted by: kt215
Needed to replace the same model and size (15 years old). This is the only microwave I could find that fit the space. Very noisy when opening and especially when closing. Some of the quick functions are quite picky and have to input a function several times for success. For the price, expected a much more updated and quiet version of its predecessor. You're GE, do better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 14, 2022
Hi - Thank you for taking the time to share your experience with your new GE microwave. We are truly sorry to hear you are disappointed with the design and operation of your microwave. If you feel there is an issue with the unit, please call 1-800-432-2737 to discuss your options under the terms of your warranty. In the meantime, we will share your concerns with our product design team. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks great - that’s about it
on March 9, 2022
Posted by: KLSMom
from Boston, MA
The microwave is brand new, and upon installation none of the upper functions work - F4 error code. Called for service, took a week to come out, said they need to order parts and no idea how long it will be. Bought this microwave because of the look and dimensions, didn’t have any illusions about power given it’s only 800w and reviews weren’t good. It’s way overpriced, and still I am being told to wait for parts instead of just getting it replaced with a brand new one that works! Unacceptable, don’t buy it!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 15, 2022
Hello there. Thank you for taking the time to leave a review on your new microwave. We are so sorry to hear you're having issues with the unit so soon after purchase. This is not what we expect from one of our appliances and are glad to know you have taken advantage of your warranty. We are confident service will be able to remedy the situation for you and would recommend you reach out to the servicer directly for a status update. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Replacement Microwave
on March 30, 2022
Posted by: Funks Grove
from Funks Grove, Illinois
I purchased this PEM31DF2BB model to replace my old GE under the cabinet microwave that was 10 years old. I was told the mounting holes would would line up with my existing holes They did not. The power cord was on the opposite side of the machine which caused some difficulty in installation as well. The most frustrating feature is that none of the display control buttons illuminate. They are almost impossible to read ! The clock numbers illuminate nicely. Even if the control buttons indications were in white paint it would help. You have to almost put your nose on the panel to see what each button's function is. Also, the timer only gives one beep signal when it is finished. If you are out of the room and don't hear it then you missed your only signal. My old GE microwave timer beeped until you turned it off, constantly reminding you that time was up! And my old GE Microwave had illuminated control buttons. Why would you change these features??? I am disappointed that installation was difficult and these features make the unit that much more difficult to use.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Profile PEM31SFSS
on May 5, 2022
Posted by: loyal for convieniance
from Rhode Island
This my 3rd GE Profile Microwave. I got my 1st as a gift in 1989. Each time I replace I am disappointed. My first was great. The design and quality have gone down hill. The only reason I continue to get it againn is because of the size-the only thing that has not changed. I have a custom space under my cabinets for it.
You eliminated the original glass interior bottom and put in a turntable-boo. The upper built in mixer was so much better. I could cook or warm in a 13x9 pan.. The overall power has decreased with each model. My original had a probe and a rack. You have diminished the appliance and kept the large price.
You eliminated the original glass interior bottom and put in a turntable-boo. The upper built in mixer was so much better. I could cook or warm in a 13x9 pan.. The overall power has decreased with each model. My original had a probe and a rack. You have diminished the appliance and kept the large price.
No, I would not recommend this to a friend.
Features
2
Response from geappliances.comBy Gina@GEA, GE_Appliances, May 11, 2022
Thank you for taking the time to review your microwave. We’re sorry to hear you’re unhappy with the design changes and can imagine your disappointment. Your insight is important to us, and we’ll be sure to pass it along to our product team. Please let us know if you ever need assistance as we’re always here and willing to help. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke down
on May 27, 2022
Posted by: Birddoodle
from Maine
I had the microwave for a week and a half and the turn table stopped going around....have to replace the entire microwave. I'm NOT impressed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , June 2, 2022
Hello- We are so very sorry to hear you've had this issue with your microwave. This is definitely not the ownership experience we want for you and your family. We would like to get a little more information and will be reaching out to you via email. We appreciate your questions in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com