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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
1
Works whenever it feels like working.
on February 22, 2023
Posted by: MarcoNYC
from New York, NY
The “sensor” feature makes it impossible to use consistently. I can’t re heat my coffee because the oven will start, but without power. There have been times when I have to put an additional cup of water along with the food I want to reheat. Even after adding items to the oven, it might or might not work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 22, 2023
Hello,
We truly apologize that you are experiencing these issues with your GE Appliances microwave. As homeowners ourselves, we understand the inconvenience and frustration this causes to your household flow and operation when you do not have a functioning microwave, and we truly apologize.
From what you have described, this does not sound like normal operation. We would like to do what we can to get this resolved for you. With that being said, we would recommend that you schedule a service appointment with our GE Appliances Factory Service Team. We are confident that they will be able to provide a resolution on this for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful, and again we truly apologize for the inconvenience. We want you to be 100% happy and satisfied with your purchase, and we want to make it up to you!
Thank you for your review. -Devin@GEA
We truly apologize that you are experiencing these issues with your GE Appliances microwave. As homeowners ourselves, we understand the inconvenience and frustration this causes to your household flow and operation when you do not have a functioning microwave, and we truly apologize.
From what you have described, this does not sound like normal operation. We would like to do what we can to get this resolved for you. With that being said, we would recommend that you schedule a service appointment with our GE Appliances Factory Service Team. We are confident that they will be able to provide a resolution on this for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful, and again we truly apologize for the inconvenience. We want you to be 100% happy and satisfied with your purchase, and we want to make it up to you!
Thank you for your review. -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Optimal size
on February 28, 2023
Posted by: BLSHANK
from South Central PA
I first bought a new GE microwave when I built my house over twenty years ago. After ten years of heavy use, the microwave quit working. At that time I couldn’t afford to purchase another one. Since then, I could finally afford to purchase another GE microwave to fit in the space I had for the original one. I’m glad I could find one to fit the space.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Just Okay
on March 1, 2023
Posted by: OxfordRKB
from Hanford, CA
I bought this to replace our 10 year old GE Spacemaker Microwave. I bought it because it’s literally the only one I could find that fit the space I have.
There’s nothing wrong with it but like its predecessor it’s a little under powered. My main disappointment is that it looks so utilitarian. It’s just a stainless steel box without the more streamline design of the previous model. It was also listed as fingerprint resistant which is definitely not the case. I find myself wiping it down after practically every use. I’d only recommend it if someone was looking for an under powered, small, not very attractive microwave that shows every fingerprint. Other than that it’s fine.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 2, 2023
Greetings!
We're so sorry to hear that you are not completely satisfied with your GE Appliances microwave. We appreciate you taking the time to provide your feedback!
With that being said, this model is not one that has the fingerprint resistant stainless finish. We truly apologize for any confusion on that. It is simply a stainless steel finish.
As far as the power level, you can adjust the power level on your microwave from settings 1-10. You can find more information on this on page 8 at the link below:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf&_ga=2.42804645.1026936183.1677508132-1100713441.1674245189
We hope this is helpful. Thanks again for your review!
-Devin@GEA
We're so sorry to hear that you are not completely satisfied with your GE Appliances microwave. We appreciate you taking the time to provide your feedback!
With that being said, this model is not one that has the fingerprint resistant stainless finish. We truly apologize for any confusion on that. It is simply a stainless steel finish.
As far as the power level, you can adjust the power level on your microwave from settings 1-10. You can find more information on this on page 8 at the link below:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf&_ga=2.42804645.1026936183.1677508132-1100713441.1674245189
We hope this is helpful. Thanks again for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Old, good features missing from this one
on March 1, 2023
Posted by: Sueallie
I have had two previous GE microwaves since 1988 that mount under the cupboard and they were excellent. They changed the mounting hardware so this one did not fit in like our other two. Had to do a lot of "revamping". Sad that it didn't slide right in like our two previous GE microwaves. Also, when the timer is done, there is one beep and that's it. Our other two kept beeping until we shut it off so if you aren't close by, you'll never hear it. You have to use a separate timer or your cell phone. Also, the interior is just a little smaller than our other two GE microwaves were so if you put something in that doesn't fit exactly on the plate (example - a bacon platter), it will slide off to the side and not rotate.
Features
1
Performance
2
Quality
2
Value
2
Response from geappliances.comBy GE_Appliances, March 2, 2023
Hey there - Thank you for entrusting our brand with your home again.
This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens.
We hope that there will be an opportunity in the future to regain your trust. Wishing you the best. -Charlie@GEA
This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens.
We hope that there will be an opportunity in the future to regain your trust. Wishing you the best. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Okay microwave, but under powered
on March 2, 2023
Posted by: RogerN2559
from Virginia
This microwave works fine, runs nice and quiet, but it takes a good bit longer to heat things up than many other microwaves I've used.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Krystal@GEA, GE_appliances, March 3, 2023
Hello there-. We are very happy to hear that this microwave runs well for you and it is quiet. We are sorry to hear that you would like the microwave to heat up your food faster, we know how important it is to have hot food fast. Thank you for you your feedback it is appreciated, and we'll be sure and share your comments with our product development team for necessary improvements. We wish you the very best!-Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Smaller in size
on March 9, 2023
Posted by: Lilfoz
eventhough smaller it has all important features and is powerful and quick
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Appliance
on March 11, 2023
Posted by: Tsfletch
from Waxhaw, NC
Looks great and works great. This is our 3rd one. Great buy.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Microwave that replaced the space saver
on March 11, 2023
Posted by: Krusher58
from Fairfield, CT
I really liked the GE Space-saver microwave which was discontinued. I believe this is the model which took its place? I liked not having a turntable and in the space saver microwave I was able to fit a 9x13 dish in there. The buttons on this new model are extremely hard to push.
I don’t know why the space saver microwave was discontinued but I think I would consider bringing it back.
I don’t know why the space saver microwave was discontinued but I think I would consider bringing it back.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com