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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
3
A bit of a disappointment
on July 26, 2018
Posted by: LKL in Santa Fe
from Santa Fe, NM
Just bought online to replace a previous GE microwave in which the interior paint peeled and dropped chips on food. Have high hopes GE has figured out the paint problem in this new one. Disappointment: except for clock/timer, the control panel is not backlit and buttons are very difficult to see.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
At best this a mediocre appliance.
on July 8, 2020
Posted by: Mr Neveragain
from Saratoga California
This unit is mediocre at best. Would never recommend to another potential customer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t last
on June 5, 2021
Posted by: Jim232118
from Mansfield, TX
Display issues less than 2 years after purchase. Building products that make it just past the 1 year warranty is a bad business practice.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 8, 2021
Hi there,
Thanks for reaching out. We're sorry to hear about the issues that you've had with your model's display. We can certainly understand how this would be frustrating.
Know that one of our agents will be reaching out via email to investigate further.
Hope this helps.
All the best,
Michael@GEA
Thanks for reaching out. We're sorry to hear about the issues that you've had with your model's display. We can certainly understand how this would be frustrating.
Know that one of our agents will be reaching out via email to investigate further.
Hope this helps.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Quit working in less than 3 months
on June 5, 2021
Posted by: rstarns02
from North Carolina
Quit working in under 3 months. Now I have to set up a service call for GE to come and repair. It should have been a replacement given the short amount of time we have had it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 7, 2021
Hi there,
Thanks for leaving a review. We're sorry to hear about the issues that you've had with your microwave. If you've still got your proof of purchase, we'd recommend taking advantage of your warranty and reaching out to our service team through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps and that your unit is repaired soon!
All the best
Michael@GEA
Thanks for leaving a review. We're sorry to hear about the issues that you've had with your microwave. If you've still got your proof of purchase, we'd recommend taking advantage of your warranty and reaching out to our service team through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps and that your unit is repaired soon!
All the best
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this microwave!
on November 6, 2021
Posted by: Barbara Gren
from SeaTac WA
I love this microwave. It is the second one I’ve bought. Only because I had to leave the last one when I sold my home. It is very easy to use, very powerful, has the perfect useful features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Huge disappointment!
on January 9, 2022
Posted by: MC2022
from Riverdale, NY
I purchased the PEM31SFSS model as a replacement for the PEM31SMSS model which I had installed in a built-in cabinet 14-years ago. I was shocked and disappointed to learn that the new replacement model was larger and will not fit in the existing cabinet. I had to hire a contractor to rebuild the cabinet to accommodate the larger size. I loved the older model's overall look, bright keypad, additional keypad buttons, ease of opening and closing the door - all of which the new model lacks. I'm baffled as to why GE replaced their space saver microwave oven with one larger that contains a smaller turntable.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 14, 2022
We appreciate you reaching out with your review and are sorry to hear that you have not been pleased with the design and size of your new microwave. We truly value your feedback and have passed it along to our microwave design and development team for future improvement and consideration. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on May 7, 2022
Posted by: bluesman881
We bought a GE Profile Microwave in 2008. Our kitchen cabinets were designed to fit that model. The old unit is performing poorly so we bought the GE Profile Series PEM31SF4SS. Unfortunately, the new model does not fit in the same opening. So now we must modify the cabinet to accommodate our new microwave and it is NOT a simple task.
BTW, this is the second new microwave we bought. The first was purchased several weeks ago and it arrived badly damaged. The box and packing material were in perfect condition, however the microwave had the top-rear corner crushed.
BTW, this is the second new microwave we bought. The first was purchased several weeks ago and it arrived badly damaged. The box and packing material were in perfect condition, however the microwave had the top-rear corner crushed.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Elliot@GEA, GE Appliances, May 10, 2022
Hello there, thank you for taking the time to reach out with this feedback. We can definitely understand how frustrating it would be to deal with not only one unit arriving damaged but another not fitting in the same opening that you would expect. We are so sorry for the headache this has caused for you.
For your reference, the recommended cabinet clearances can differ from model to model, and they can be found either in the installation instructions or the quick specs under the "for owners" section of the website. The recommended cutout for this model can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF
We will also be passing along the feedback regarding the damaged appliance to our shipping teams, and we appreciate the insight. We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA
For your reference, the recommended cabinet clearances can differ from model to model, and they can be found either in the installation instructions or the quick specs under the "for owners" section of the website. The recommended cutout for this model can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF
We will also be passing along the feedback regarding the damaged appliance to our shipping teams, and we appreciate the insight. We hope this helps, and please feel free to reach out if there are any ways we can assist you in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
door broken - after a year of use
on September 14, 2021
Posted by: nbb2021
from Alexandria, Virginia
bought it when i upgraded ALL my kitchen appliances to GE.
others are all fine.
this microwave - after about a year of use (about once a day) - the door is broken. can't even shut it.
others are all fine.
this microwave - after about a year of use (about once a day) - the door is broken. can't even shut it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , September 15, 2021
Hello- We appreciate your loyalty to our brand and apologize for the issues you are having with your microwave. This is not the ownership experience we want for you. We would like to get a little more information from you and will be reaching out to you via email soon. We appreciate your patience in the meantime. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com