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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
1
Terrible microwave
on October 5, 2016
Posted by: SelenaG
from Byron Center, MI
Doesn't heat/cook food well and under pops or burns your popcorn. Also you cannot pop single server bags at all. I don't recommend this microwave and would not buy this model again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
Not much power for the price
on January 7, 2017
Posted by: Revgirl
from Ohio, United States
We bought the microwave about 2 months ago. We picked it based on nits size as we have a cabinet it needed to fit into. It looks great and has plenty of pre programs options but on the highest power it takes twice as long as my last microwave to cook anything especially a potato.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Not enough power
on March 6, 2017
Posted by: Cisco B
from Boxford, MA, United States
Not happy with it....Wanted to replace it with EXACT model....Was NOT THE CASE !
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Small microwave big power
on March 8, 2017
Posted by: marietay
from Pittsburgh, PA, United States
Downsizing from 1800 watt, I expected radical differences in duration of cook times but that has not been the case. I use it generally just for reheating and for cooking vegetables that "steam in bag". I did not want it over my range. It is cabinet-depth which made off-the-counter an option.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Died 1 Month after 1 Year Warranty Ended
on April 26, 2017
Posted by: lucianomarq29
from Hasbrouck Heights, NJ, United States
I expected this capable microwave to have lasted at least 7 years, not barely 1 year.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, April 28, 2017
Hello. Thank you for taking the time to write your review on your microwave. We’re sorry to hear you are experiencing this issue and would like to help. If you haven’t already done so, please try plugging another small appliance into your microwave outlet to be sure it has power to it.
If the outlet is fine, you might want to try leaving the microwave unplugged for a short period of time or reset your circuit breaker to reset the internal circuitry.
We hope this helps. If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Thank you, again, for your feedback.
If the outlet is fine, you might want to try leaving the microwave unplugged for a short period of time or reset your circuit breaker to reset the internal circuitry.
We hope this helps. If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing
on April 29, 2017
Posted by: abcd9999
from Seattle, WA, United States
I bought this model to replace my GE JEM31BF undercabinet microwave oven that no longer heated. This is the only model of the same power that could be mounted the same way under the cabinet. So basically I had to buy this model to replace my old one. So here are the disappointing differences:
1. Screw holes were not in the same place for mounting
2. Size is a bit taller so that items I stored on the counter under the old microwave will no longer clear the new microwave
3. Even though the new microwave is supposedly larger (ie., by cubic feet), it has a smaller turntable and less clearance from the back to the front such that I can no longer use my splatter cover - it is now too large for the new microwave
4. The controls on the older microwave were easier to see due to lighter background on the numbers/lettering. With the new one I have to shine a light on the controls to see what I am programming.
5. Quality is not as good in the assembly -- there are uneven gaps in the way the wall fit inside the microwave
6. The controls are harder to activate. Sometimes I cannot get a connection when I press the numbers/functions pads. And they are flimsy compared to the old controls - They are easily dented when pressing on them.
7. Although I have only used the microwave for a day, it appears that at least one of the best features of the old one has disappeared. This is to select "reheat" and let the microwave figure it out. Now you have to push "reheat" and select a code for the type of dish you are warming up - the few selections to pick from are not very useful to me.
8. This is an expensive microwave oven for what it does. One can get much more powerful and higher quality for half the price - however if you want it to mount to your cabinet with just 4 screws this is all that is out there. A better option for me next time is to make a bracket under the cabinet to hold a microwave oven.
2. Size is a bit taller so that items I stored on the counter under the old microwave will no longer clear the new microwave
3. Even though the new microwave is supposedly larger (ie., by cubic feet), it has a smaller turntable and less clearance from the back to the front such that I can no longer use my splatter cover - it is now too large for the new microwave
4. The controls on the older microwave were easier to see due to lighter background on the numbers/lettering. With the new one I have to shine a light on the controls to see what I am programming.
5. Quality is not as good in the assembly -- there are uneven gaps in the way the wall fit inside the microwave
6. The controls are harder to activate. Sometimes I cannot get a connection when I press the numbers/functions pads. And they are flimsy compared to the old controls - They are easily dented when pressing on them.
7. Although I have only used the microwave for a day, it appears that at least one of the best features of the old one has disappeared. This is to select "reheat" and let the microwave figure it out. Now you have to push "reheat" and select a code for the type of dish you are warming up - the few selections to pick from are not very useful to me.
8. This is an expensive microwave oven for what it does. One can get much more powerful and higher quality for half the price - however if you want it to mount to your cabinet with just 4 screws this is all that is out there. A better option for me next time is to make a bracket under the cabinet to hold a microwave oven.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
I had no other choice
on May 2, 2017
Posted by: dallasdave
from Napa, Ca
For our home remodel, I purchased this microwave. It last 17 months. I had to go buy a new one today. Because of the type of other appliances I have, and the cabinet that was made just for this one, I had to buy the exact same model. I had no other choice.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, May 3, 2017
Hello. Thank you for taking the time to write your review on your microwave. This is not the evaluation we like to hear and we regret your experience. We have forwarded your feedback to our product quality team. We do not expect for you to have any issues with your new model. Thanks for giving us another opportunity to restore your faith in our appliances. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
No Other Option
on September 18, 2017
Posted by: Senior Citizen 9999
from Pennsylvania, United States
The 'board' on my SpaceSaver II burned out after 12 years. My appliance store said this is my only option for my under-the-cabinet location. I expected this new oven to be the same or better .. it is not! It is tinny, cheap quality in comparison to my old oven, TIMER dings 'once' quietly (hard to hear even in the kitchen), and the REHEAT function is poor requiring additional information which is hard to discern. I now just use a time selection. The feet/underside is visible and looks like a countertop model was 'stuck' up under the cabinet. My review is same as abcd9999. Not a happy camper!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy BRENDAat GE, GE Appliances, September 19, 2017
Hello,
Thank you for taking the time to write a review on your brand new microwave. We truly regret your experience. We do really strive to learn form our customer's experiences, positive or negative, this is what helps us improve our products.
We have shared your comments with our engineering staff. Thank you for your feedback.
Thank you for taking the time to write a review on your brand new microwave. We truly regret your experience. We do really strive to learn form our customer's experiences, positive or negative, this is what helps us improve our products.
We have shared your comments with our engineering staff. Thank you for your feedback.
Written by a customer while visiting geappliances.com