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Customer Reviews Collected from geappliances.com |
GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Average Customer Rating:
4
Rating breakdown 3,160 reviews
5 Stars
1,528
4 Stars
819
3 Stars
407
2 Stars
205
1 Star
201
77%of customers recommend this product.
(
2,181 out of
2,828)
Customer Reviews for GE Profile - 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Electronic Touch Controls - Black on Black
Customer Rating
5
Size
on June 1, 2021
Posted by: Kaks7878
from Bethesda. Md
Exact size I needed to fit in space from same GE microwave I had 15,years ago
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Quiet operation
on June 1, 2021
Posted by: JMN53
from Berlin, CT
The unit runs well and is very quiet. Door opening button is fairly hard to push; requires finger strength. Do not like the set up of the touch panel. The location of the cook button in the middle of the options display is awkward; Would be much easier to maneuver if it was placed at either the top or bottom of this column. Easy to confuse it with the Timer On/Off button directly above it. More thoughtful placement of the display buttons would make this unit more user friendly. Door close is very loud.
I would recommend this to a friend!
Features
3
Performance
5
Quality
4
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 2, 2021
Hi, Thanks for your purchase! We're pleased to hear your microwave is doing a good job and you're enjoying it's quiet operation. We'll be sure and pass along your comments about the touch panel set up to our product design team for review and future consideration. Thanks for the valuable feedback. We're glad to have you in the GE Appliances family! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Upgrade looks nice
on June 29, 2021
Posted by: Nadia2021
from New York, N.Y.
The upgrade looks nice but at the same time it looks like the original. Easy to use, stainless steel, easy to clean!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Mike@GEA, GE Appliances, June 30, 2021
Good day,
We're glad to hear that you are enjoying this microwave and that it's easy to use. We appreciate you being part of the GE family. Have an amazing day! Mike@GEA
We're glad to hear that you are enjoying this microwave and that it's easy to use. We appreciate you being part of the GE family. Have an amazing day! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very unreliable
on July 13, 2021
Posted by: Jemzzz
from Plymouth, MN
The microwave stopped heating within a month of getting it. It has very little usage in a small office. Maybe used 4 times per week to heat up soup, leftovers. Had a warranty repair. Now about a year later, after no use during COVID, it’s not heating again. It runs, fan and lights on, but no heat is generated. Will buy something else. Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 14, 2021
Hello, We're so sorry to hear about the difficulties that you've experienced with your microwave and know this must be incredibly frustrating. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE microwave PEM31SFSS
on July 13, 2021
Posted by: chimster
from California
Looks nice….door closes loudly. About 8 months using this unit and already having issues with the door switch. Internal fan/light come on as soon as you close the door. I have to open/close the door several times to get the fan/light to go off. The microwave does not operate when the fan/light come on so you must open/close the door to reset the switch. Probably means I’ll be repairing/replacing this unit soon.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 14, 2021
Hi, Thanks for your valuable feedback! We apologize for the issues you are having with your microwave and know this must be incredibly frustrating for you. To make a warranty claim you can call GE Appliances at 800- 432-2737. Please have the model number and serial number available. We're so sorry for any inconvenience you've experienced and truly hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not comparable to its predecessor!!
on September 11, 2021
Posted by: CDolan
from Colorado
This microwave pretty much sucks compared to its predecessor (PEM31DM4BB)! The buttons are harder to push (you have to be very deliberate and directly over the center of pad), the door feels clunky, cheap and is VERY loud when it's shut. The button to open the door is flimsy. The logo is not centered on the door, instead it's centered on the microwave and is awkwardly noticeable. The glass tray in smaller - even though my larger one fits and rotates without any issues. The door has a piece of plastic that protrudes for some strange reason which I'm sure will break soon! Basically everything about this microwave looks and feels like a cheaper manufacturer. The buttons are also placed in an odd configuration compared to my previous microwave (not intuitive) - especially the 30 sec option.
It's seriously like they took a great microwave and made it really crappy.
It's seriously like they took a great microwave and made it really crappy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , September 14, 2021
Hello- We are very sorry to hear you are not happy with your new microwave. We can understand your frustration when a new appliance doesn't meet your expectations. We appreciate your feedback and will be sure to share this with our engineering and design teams. If you have additional questions, please reach back out to us and we will be happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Non response controls
on November 14, 2021
Posted by: Crap appliances
from New York
When setting “time cook” feature it fails to activate after pressing start.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 16, 2021
Hi,
Thanks for your review. Sorry to hear about the issues that you've had with the Cook Time function. We can understand how that'd be frustrating.
When you press the Cook Time pad, you will then use the number pads to input the amount of time that you'd like for the microwave to cook. Then you would press Start. The microwave would then begin warming the food inside.
Pages 7 and 8 in your Use and Care manual talk a bit more about the controls for your unit. You can view that manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf
Hope this is helpful for you.
All the best,
Michael@GEA
Thanks for your review. Sorry to hear about the issues that you've had with the Cook Time function. We can understand how that'd be frustrating.
When you press the Cook Time pad, you will then use the number pads to input the amount of time that you'd like for the microwave to cook. Then you would press Start. The microwave would then begin warming the food inside.
Pages 7 and 8 in your Use and Care manual talk a bit more about the controls for your unit. You can view that manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf
Hope this is helpful for you.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Choice
on March 10, 2022
Posted by: Fran O
from Lynnfield,Ma
Good fit for our needs as well as the price being favorable.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com