 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Customer Rating
2
not happy
on May 6, 2021
Posted by: KMCVR
from East Norriton, PA
This is my third GE microwave and my first to give me trouble from the start! first the light stopped working only to find out it cant be replaced! Then on day i open the door to see glass, the turn table had a chunk out of the edge.. then a few months later another chunk. and lastly the turntable stopped working.. i've done all the trouble shooting and nothing works! not sure if i'll replace with a GE!
No, I would not recommend this to a friend.
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 12, 2021
Hello. We are sorry to hear that you are not happy with your microwave. We are not sure where you received the information that the interior light cannot be replaced. It does not have a consumer friendly replaceable lamp but an authorized service technician can do it. This is not the type of experience we would want you to have. We will be emailing you to ask for additional information needed from you. Please be looking for our email. Stay well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Looking to replace model PEB7226DFBB
on May 12, 2021
Posted by: Jaypatch
from The Woodlands, TX
It looks like everyone has had the same problem. 3 years and then it dies. GE can you tell me, do the newer profile model ending in DLBB fit the same trim kit as the PEB7226DFBB? I want to replace my broken DFBB.
Response from geappliances.comBy Sharon@GEA, GE_Appliances , May 13, 2021
Hi, Thanks for your loyalty! The PEB7227DLBB microwave you are asking about does not use the same trim kit as your existing PEB7226DFBB model. Microwave trim kits are not interchangeable so you will need to choose a new trim kit. You may view the specs and trim kit information for the PEB7227DLBB microwave here: https://products.geappliances.com/appliance/gea-specs/PEB7227DLBB
We hope this helps. Thanks again for being a loyal customer! - Sharon@GEA
We hope this helps. Thanks again for being a loyal customer! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Horrible quality
on May 19, 2021
Posted by: Chintan
from Maryland
Ours flickered at the site of the plate while in use and the finally stopped heating. We hardly use microwave and it stopped working in less than 2year.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, May 21, 2021
Hi there,
Oh goodness! We're so sorry to hear that your microwave stopped heating. This is not something we'd expect of our products and can understand your frustration! We are going to have an agent reach out to you to gather more information. Stay in touch! Mike@GEA
Oh goodness! We're so sorry to hear that your microwave stopped heating. This is not something we'd expect of our products and can understand your frustration! We are going to have an agent reach out to you to gather more information. Stay in touch! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Light not working. Latch spring broke.
on June 17, 2021
Posted by: RXJJ
from Aldie, VA
Poor design of the door latch spring. 90° bends in spring broke at the joint.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, June 21, 2021
Hello there,
Oh no! We're terribly sorry to hear that the spring has broken. We certainly understand how frustrating that must be. Since any repairs on the microwave door must be done by a technician, we would recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@GEA
Oh no! We're terribly sorry to hear that the spring has broken. We certainly understand how frustrating that must be. Since any repairs on the microwave door must be done by a technician, we would recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope all is well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Paint inside is chipping
on August 8, 2021
Posted by: Anonymous
from Port Jefferson Station NY
The microwave works fine for some reason underneath the glass plate and the plastic ring that rotates the paint is peeling and rusted. I don’t use any harsh cleaner. I only have it 3 years and it started 2 years ago.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 9, 2021
Hello,
We appreciate you taking the time to review your microwave. We're so sorry to hear that the paint is peeling inside your microwave and understand how aggravating that is. If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable.
The cavity coating in our microwave ovens is selected to be safely used as a food-contact surface and meets our and applicable government requirements for such use.
No lead or other toxic materials are added to the cavity coating material used in our microwave ovens.
The inadvertent ingestion of small amounts of peeling coating does not create a health risk.
We do not have an approved repair method for chips, burns or scratches to the interior coating.
If you have any questions, please let us know. Mike@GEA
We appreciate you taking the time to review your microwave. We're so sorry to hear that the paint is peeling inside your microwave and understand how aggravating that is. If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable.
The cavity coating in our microwave ovens is selected to be safely used as a food-contact surface and meets our and applicable government requirements for such use.
No lead or other toxic materials are added to the cavity coating material used in our microwave ovens.
The inadvertent ingestion of small amounts of peeling coating does not create a health risk.
We do not have an approved repair method for chips, burns or scratches to the interior coating.
If you have any questions, please let us know. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Free Fireworks
on August 16, 2021
Posted by: Bob2222227
from Texas
This came with our brand new package of GE new equipment. Fridge, Dishwasher and Microwave in august 2017.
Had to replace the dishwasher already and the microwave keeps catching on fire. It says short in the key pad.
We just want the Fridge to hang on at this point. Never in my life had an issue with a microwave.
Had to replace the dishwasher already and the microwave keeps catching on fire. It says short in the key pad.
We just want the Fridge to hang on at this point. Never in my life had an issue with a microwave.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not made like they used to
on August 17, 2021
Posted by: traceirv
from 98332
Had to replace side plate about a year ago and just now almost had a fire. Granted this microwave is several years old but I feel like they just don’t build appliances like they used to.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not working: stopped heating
on August 30, 2021
Posted by: Princhili
from Brookfield, IL
Purchased 5 years ago with the trim kit. Bought all GE appliances when renovated the kitchen. Stopped working and since I had the extended warranty, I called for service. Was informed that the unit wouldn’t be repaired or replaced; instead I received a check for about 60% of the value. Considering that I had purchased a multi year warranty, I definitely got the short end of the stick as my warranty payments exceeded the amount of the check I received. I do not recommend GE microwaves as they don’t last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 1, 2021
Hello, thank you for your review. We are very sorry that your microwave stopped operating properly after five years of dutiful service. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Written by a customer while visiting geappliances.com