 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Customer Rating
2
Manufacture default
on October 18, 2021
Posted by: AftabS
from Houston
Looks like most of the users are having same issue, Microwave stop heating after few years of use, I think a manufacture issue. I had issues since it was installed 4 years ago it will just die on me inside light was on but there was no display and will come on by itself after 10-15 minutes. GE send technician but they could not find the problem, they have visited few times and even told me if anything happens again they will replace it but when I called them last year they said I am out of warranty. I stopped heating since last month and makes a loud noise. They do not manufacture it anymore and cannot find similar product to fit in.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 19, 2021
Hello, thank you for leaving a review of your microwave. We're so sorry to hear that it has stopped operating properly despite your multiple service appointments and that you have not been able to have it replaced yet and truly understand your frustration. If you haven't seen it already, the direct replacement for your microwave is model PES7227SLSS. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
A problem from the start!
on October 20, 2021
Posted by: ricejk
from 94596
It’s a nice looking microwave, but it has always had problems with the latch/ door not opening, and always made a strange noise. But now the noise has gotten louder, & it won’t heat food.
After having its predecessor for 15 years, I thought this model would be great, too. But it’s been nothing but trouble. So now I’m afraid to replace it or anything new from GE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, October 21, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly and that the door is not opening as it should. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Does not last
on November 2, 2021
Posted by: AlanCa
from Forney, tx
Have not been using product long, and already does not heat up anymore
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, November 3, 2021
Hello there, we're so sorry to hear your oven isn't heating as it should. We would never expect this for our consumers so we're sure this has been very frustrating for you.
To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician can get you squared away. All the best.
Guy@GEA
To have this fixed, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician can get you squared away. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Broke after 2 years
on November 12, 2021
Posted by: Poochie 62
from Mansfield texas
Bad experience have to replace after two years. Thought they last at least 4-5 years st least.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 15, 2021
Hi there,
Thanks for leaving a review. We're terribly sorry to hear about the poor experiences you had and that you're having to replace your unit. We do hope that we can work hard in the future to earn your trust back.
All the best,
Michael@GEA
Thanks for leaving a review. We're terribly sorry to hear about the poor experiences you had and that you're having to replace your unit. We do hope that we can work hard in the future to earn your trust back.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice looking but didn’t last
on November 18, 2021
Posted by: CHChrista25
from Powder Springs, GA
We are pretty disappointed in the slate GE products we purchased 6 years ago. In today’s standards maybe 6 years is a long time but appliances should last longer in my opinion. We have had issues with 3 out of the 5 GE slate appliances we purchased. This microwave will no longer work. Repairing it costs as much as replacing almost IF parts are available. We cannot replace with a matching microwave because they no longer make this one. Not happy!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 19, 2021
Hi there,
Thanks for taking the time to leave a review. We're terribly sorry to hear about the issues that you've had with your appliances. We can understand how this would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. We're terribly sorry to hear about the issues that you've had with your appliances. We can understand how this would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Sparking - No guidance on replacement model
on November 21, 2021
Posted by: Renee 1919
from atlanta
Same as Andre, this model is sparking and must be replaced. I have matching GE oven and both are installed in wall with matching trim kits I need replacement that will work with existing oven.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 23, 2021
Hi there, We really appreciate you being a loyal member of our GE Appliances family and are glad that you’ve reached out to us for help! While we’re sorry to hear that you’re having trouble with your current microwave, we’re thankful that it served you so well over the years and will be happy to recommend a replacement.
The current model most comparable to your existing unit is our GE Profile™ 2.2 cu. ft. built-in microwave model# PEB7227ANDD. We suggest viewing the following link for compatible trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf
We hope this helps! If you have any questions, please know we're always here for you. Have a safe and wonderful Thanksgiving! - Sharon@GEA
The current model most comparable to your existing unit is our GE Profile™ 2.2 cu. ft. built-in microwave model# PEB7227ANDD. We suggest viewing the following link for compatible trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf
We hope this helps! If you have any questions, please know we're always here for you. Have a safe and wonderful Thanksgiving! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Replacement Model
on December 28, 2021
Posted by: Mansoor81
Hello,
The GE microwave Model # PEB7226SF1SS came with the house we purchased. It is not working now and is not available to purchase anywhere. What is the like for like replacement model - dimension wise so that it can fit in the built in section where the current one is installed?
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, December 30, 2021
Hi there,
Thank you for sharing your review with us. We're so sorry to hear that your microwave is not working and certainly understand how aggravating that is. We'll be happy to help you find a replacement model. An agent will email you soon. Best wishes. Mike@GEA
Thank you for sharing your review with us. We're so sorry to hear that your microwave is not working and certainly understand how aggravating that is. We'll be happy to help you find a replacement model. An agent will email you soon. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave NOT WORKING
on January 4, 2022
Posted by: Bijal Gala
from San Jose
The GE microwave Model # PEB7226SF1SS came with the house we purchased. It is not working now and is not available to purchase anywhere. What is the like for like replacement model - dimension wise so that it can fit in the built in section where the current one is installed?
It sparked and the silver plate on the right wall burned. No aluminum foil or and cups with trim have never been used.
It sparked and the silver plate on the right wall burned. No aluminum foil or and cups with trim have never been used.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com