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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Customer Rating
1
Do not recommend
on April 11, 2022
Posted by: kvl3
from Atlanta, Georgia
This microwave came brand new with my house 4 years ago. While I was microwaving a paper bag of popcorn (I cannot emphasize this enough, I did not microwave anything metal!), my microwave started sparking and caught fire! Luckily it was contained and no one was hurt. If I could give this microwave zero stars, I would.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
2
Great while it lasted
on April 12, 2022
Posted by: geoff77
from Tulsa
We had this microwave under 5 years and it just went out! It was a great unit while it lasted but 5 years is pretty poor in terms of longevity.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, April 13, 2022
Hello,
Thanks for your feedback about your microwave. We're glad to hear that it worked great, but sorry that it went out.
We understand the inconvenience, and recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for your feedback about your microwave. We're glad to hear that it worked great, but sorry that it went out.
We understand the inconvenience, and recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
15 yrs, then 5 years use…..then dead
on July 28, 2022
Posted by: iCooper2
from York, PA
Our first model lasted 15 yrs befor the magnetron went out. We replaced it with the same model, and the second unit lasted only five years. It’s a very good microwave, but we are surprised this one failed so soon.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 9, 2022
Hi there, and thanks for letting us know about your experience. While we’re glad the former model served your needs well for so many years and you overall like this microwave, we do truly regret that your second unit didn’t last as long as the first. We always want to provide quality, durable products, and notice of your experience will be sent to our team for review.
You may want to review the troubleshooting tips on page 25 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40725.pdf&_ . Depending on the specific issue affecting the microwave, resetting the electrical components by unplugging for a couple minutes before plugging back in, or trying one of the other suggested tips, might help.
If you’re not able to resolve the concern using that information, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to address any issues. Going forward, we’ll do all we can to earn back your trust in our brand. We’re happy to help any time if you have any other concerns or questions. Best wishes! -Sarah@GEA
You may want to review the troubleshooting tips on page 25 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40725.pdf&_ . Depending on the specific issue affecting the microwave, resetting the electrical components by unplugging for a couple minutes before plugging back in, or trying one of the other suggested tips, might help.
If you’re not able to resolve the concern using that information, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to address any issues. Going forward, we’ll do all we can to earn back your trust in our brand. We’re happy to help any time if you have any other concerns or questions. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Short useful life
on August 28, 2022
Posted by: DCP1981
from Maryland
Five years. No longer functional. I expected much more out of this product. I have a small GE microwave on my bar top that's 20 years old and is still working perfectly. All of my new GE kitchen appliances purchased in 2017; double oven, dishwasher, microwave exhaust fan and stove top have had to be serviced multiple times and or replaced.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 7, 2022
Hello - Thank you for taking the time to write a review. We appreciate your loyalty to GE Appliances for your kitchen needs. While we're glad you enjoy this model's appearance and features, we regret to hear your microwave no longer works within five years of use. This is certainly not what we'd expect, and we apologize for any inconvenience.
Please know we are still here in the event your appliance fails, or does not work properly. We also offer extended warranties past the limited one-year warranty your appliance comes with. To learn more, you may view the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.230280155.618562806.1662470051-1066202793.1647273406.
We recommend getting in touch with a certified GE Appliances technician who can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your unit working.
We value your feedback and will be sure to share this with our product development team for any improvements. Please contact us directly if you have any questions or concerns; we're always glad to help. -Shayla@GEA
Please know we are still here in the event your appliance fails, or does not work properly. We also offer extended warranties past the limited one-year warranty your appliance comes with. To learn more, you may view the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.230280155.618562806.1662470051-1066202793.1647273406.
We recommend getting in touch with a certified GE Appliances technician who can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We're confident they will get your unit working.
We value your feedback and will be sure to share this with our product development team for any improvements. Please contact us directly if you have any questions or concerns; we're always glad to help. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
We had problems with this after the first 6 months
on October 2, 2022
Posted by: Deano37
from DFW area
Just not happy with the product. It was very temperamental. We have had good luck with all of our other GE products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 5, 2022
Thank you for taking the time to write this review! We’re so sorry to hear that you’re having trouble with this microwave. We understand just how frustrating a situation like this can be, as this is certainly not the experience we wish for our consumers to have. This said, we would like to apologize for any inconvenience this issue has caused.
Additionally, an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we will be happy to investigate this issue further.
Thank you for being part of the GEA family. If you need any additional assistance, please know that you can always reach out to us. Best regards – Matthew@GEA
Additionally, an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we will be happy to investigate this issue further.
Thank you for being part of the GEA family. If you need any additional assistance, please know that you can always reach out to us. Best regards – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Didn’t last seven years
on October 8, 2022
Posted by: JSL_
from Hartford, ct
The best is all I can add here, even though it is only product oriented.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 12, 2022
Hey there,
Thank you so much for taking the time to talk about your microwave. We're awfully sorry to hear that it didn't last seven years and understand your disappointment. Your feedback means a great deal to us and we'll be sure to pass it along to our development team for quality improvements. If there's anything you need, please let us know. All the best. Mike@GEA
Thank you so much for taking the time to talk about your microwave. We're awfully sorry to hear that it didn't last seven years and understand your disappointment. Your feedback means a great deal to us and we'll be sure to pass it along to our development team for quality improvements. If there's anything you need, please let us know. All the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible and unreliable
on July 5, 2023
Posted by: Tiredoffixing
from Texas
Nothing but trouble, door switches went bad, followed by thermal cutoff, a diode and now the magnitron. Just a piece of junk, never GE again.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 6, 2023
Hello,
We’re so sorry to hear that your microwave has given you so many issues. We know that microwaves tend to see a lot of use, and we understand that having yours fail unexpectedly can make your time in the kitchen that much more difficult. This is not something we want or expect from our products. We are constantly working to make better appliances, and we will forward your feedback to our product team so we can continue to improve. Thank you for taking the time to leave your review, and we hope that we can earn your trust back in the future. -MichaelB@GEA
We’re so sorry to hear that your microwave has given you so many issues. We know that microwaves tend to see a lot of use, and we understand that having yours fail unexpectedly can make your time in the kitchen that much more difficult. This is not something we want or expect from our products. We are constantly working to make better appliances, and we will forward your feedback to our product team so we can continue to improve. Thank you for taking the time to leave your review, and we hope that we can earn your trust back in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dangerous - should be Recalld
on October 2, 2023
Posted by: Moxie123
from P
Like many reviews, my microwave arched and now has a brown burnt hole in the side. It filled the whole house with smoke. These Units should be recalled.
Reflects poorly on the GE brand, and GE profile brand.
Reflects poorly on the GE brand, and GE profile brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, October 3, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues arching. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com