 |
Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Customer Rating
1
Very Disappointed…major rust issues
on October 19, 2023
Posted by: Jhinkel
from Austin TX
I bought this microwave to replace one they had functions at home for over 20 years. I’ve had this year for less than five years and have major rust issues in the base wear the ring rotates. Every few months I have to clean the base, exposing the rusty areas and use spray paint to revisit, which is only a temporary solution lasting a few months before repeating the process…very disappointing that I have to do this. It will be the last GE appliance I ever purchase
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 20, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave is rusting from inside and we're happy to look into this for you.
An agent is going to be reaching out to your via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder. We’re looking forward to connecting with you.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave is rusting from inside and we're happy to look into this for you.
An agent is going to be reaching out to your via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder. We’re looking forward to connecting with you.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
FIRE HAZARD
on October 21, 2023
Posted by: Kaliman
from Texas
HAZARD: Do not recommend. I also had my microwave sparking and almost catch the whole built in assembly on fire (Along with ALL of the many customers that are experiencing this). It is obviously a very known issue. I would like GE to reach out and let me know how you intend to fix this issue.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 24, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with sparking. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GE MICROWAVE DEAD IN 52 SECONDS
on October 21, 2023
Posted by: MGK8
from Loudon, TN
Saturday night popcorn - NOT! 52 seconds into cooking GE microwave arched and flames 🔥 inside right panel. Quickly cancelled and flipped off the breaker. Glad I was standing there when it happened rather my cabinet catching on fire!!! Want to replace with non-flaming model to fit this unit’s cabinet trim piece. Burnt photo available.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, October 24, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is experiencing issues with arching and flamming while in use. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
GE MICROWAVE DEAD
on October 21, 2023
Posted by: MGK8
Saturday night popcorn - NOT! 52 seconds into cooking, GE microwave arched and flames 🔥 shot out of inside right side!!! Glad it stopped after I clicking off circuit breaker. I see this model no longer manufactured - want replacement to fit stainless cover. Photos available.
Response from geappliances.comBy Jonathon, GE_Appliances, October 23, 2023
Hello - Thank you so much for taking a moment to connect and share your experience. We're sorry to hear about the arcing that happened. That is never something we expect.
We are going to forward this over to our product team for review, this way we can start looking for improvements we can make going forward. Also, if you are looking for a replacement. We recommend PEB7227ANDD, it does require a different trim kit. Our trim kits are model specific. We're going to share a link here: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We are going to forward this over to our product team for review, this way we can start looking for improvements we can make going forward. Also, if you are looking for a replacement. We recommend PEB7227ANDD, it does require a different trim kit. Our trim kits are model specific. We're going to share a link here: (https://www.geappliances.com/appliance/GE-Profile-2-2-Cu-Ft-Built-In-Sensor-Microwave-Oven-PEB7227ANDD).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
fire hazard
on October 23, 2023
Posted by: GE is bad
had this microwave for over 5 years - (2018) - first started arcing/sparking in 2020... then didn't do it again until recently ... multiple occasions just heating up food and you'd see the sparks flying and arcing occurring. scared me to death. don't buy this for sure. and of course they discontinue it and hten make you buy a new trim kit to fit the new model they 'recommend'. terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 24, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave arced
on October 23, 2023
Posted by: Goak
from Texas
This microwave is 6 years old and just arced repeatedly. Oir previous GE microwave lasted 17 years. Too dangerous to repair. Very disappointed in the quality and longevity.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, October 24, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave did not last longer than anticipated.
There are a few reasons arcing may be seen. We recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16605
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Popping when in use.
on November 3, 2023
Posted by: Michael G00
Owned my current one for 7 years and the paint chipped and not it is popping when I use it.
I think 7 years is too short of a life span.
I think 7 years is too short of a life span.
Response from geappliances.comBy Adrian, GE_Appliances, November 6, 2023
Hi! We appreciate your feedback. We are so sorry that your microwave's paint has chipped and is now making a popping sound while in use.
This is not normal operation, and we recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . Due to the age of your appliance, it may be more cost effective to replace the appliance opposed to repairing the unit.
Thank you for choosing GE Appliances for your home. Please let us know if you have any additional questions or concerns. We're always here to help. - Adrian@GEAppliances
This is not normal operation, and we recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . Due to the age of your appliance, it may be more cost effective to replace the appliance opposed to repairing the unit.
Thank you for choosing GE Appliances for your home. Please let us know if you have any additional questions or concerns. We're always here to help. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Sparks in the microwave everytime
on November 5, 2023
Posted by: gates2010
from issaquah, wa
It worked fine so, but now getting sparks when microwaving anything inside. This is the 2nd time this is happening.
Its too soon for fail for a ge profile appliance.
Its too soon for fail for a ge profile appliance.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, November 7, 2023
Hello,
We're sorry to hear that you're having issues with your microwave . That is the last thing we want when someone chooses our appliances.
If the microwave is arching we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
We're sorry to hear that you're having issues with your microwave . That is the last thing we want when someone chooses our appliances.
If the microwave is arching we recommend referring to the troubleshooting steps at this link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16197
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com