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Customer Reviews Collected from geappliances.com |
GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Average Customer Rating:
3.7
Rating breakdown 2,194 reviews
5 Stars
1,025
4 Stars
417
3 Stars
205
2 Stars
142
1 Star
405
70%of customers recommend this product.
(
1,441 out of
2,065)
Customer Reviews for GE - Profile Series 2.2 Cu. Ft. Full-Size Microwave - White on White
Customer Rating
1
Keeps breaking
on February 15, 2023
Posted by: Katham
from Texas
We’ve had to replace the heating element 4 times. Only lasts about 7 months.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, February 18, 2023
Hi there-We are very sorry to hear that you had several issues with your heating element, we know that is very frustrating. We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
breaks and no stainless replacement- horrible
on May 11, 2023
Posted by: sucksgeforever
from dallas texas
unit breaks in 4 years and there is no other in wall replacement. trash. stay away from GE. no planning and ---- product
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, May 11, 2023
Hello there! Thank you for your feedback. We are so sorry to hear that your microwave has stopped working after 4 years. We definitely understand the inconvenience this causes. We will be sure to send this feedback to our product design teams for improvement on future models. We are honored to have you as a part of the GE Appliances family, and our hope is to gain your trust back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Fire Hazard
on July 29, 2023
Posted by: andminer89
This model started arcing for NO reason. It had been running for about 5 seconds and started with large, bright sparks. There was only a microwave safe dish with some chocolate chips inside at the time. Thankfully I was standing right there and hit cancel immediately, but in just that short amount of time there were scorch marks on the side. I have tried to add a photo, but it's not working on my phone. I have scheduled a maintenance appointment on this site for this coming week, but after reading how many people have had the same issue with this model I am afraid to have it repaired only to cause problems again in the future. I no longer trust it and I think a new microwave would be the safest option. I am so frustrated that we may need to buy a new microwave due to what seems to be a manufacturers defect (probably why they no longer make this model), and I am angry that my family could have been put in danger. STAY AWAY.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 31, 2023
Hello,
We hope you are safe and doing well. We're so sorry to hear that your microwave sparked while it was in use.
This is certainly not the experience we wish our consumers to have, therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
We are confident that our service team will be able to provide a resolution. We hope your microwave gets fixed soon enough so that you can start using it. If you have any further questions or concerns, please let us know. -Charlie@GEA
We hope you are safe and doing well. We're so sorry to hear that your microwave sparked while it was in use.
This is certainly not the experience we wish our consumers to have, therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
We are confident that our service team will be able to provide a resolution. We hope your microwave gets fixed soon enough so that you can start using it. If you have any further questions or concerns, please let us know. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Caught on fire
on September 4, 2023
Posted by: Osman
Horrible, caught on fire. Came with my brand new home and it started sparking and the inside is black with spark. Will GE send me a new replacement one?
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 6, 2023
Good morning,
Thank you for taking the time to leave a review. We are truly sorry to hear that your microwave has sparked and caught fire. This is certainly not normal operation, nor the quality that we expect. We want to do what we can to ensure this gets resolved, so an agent is going to be reaching out to you directly via email. Please be on the lookout for this email, and respond at your earliest convenience.
Thank you,
-Devin@GEA
Thank you for taking the time to leave a review. We are truly sorry to hear that your microwave has sparked and caught fire. This is certainly not normal operation, nor the quality that we expect. We want to do what we can to ensure this gets resolved, so an agent is going to be reaching out to you directly via email. Please be on the lookout for this email, and respond at your earliest convenience.
Thank you,
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Fire Hazard
on September 4, 2023
Posted by: Camaro Guy
Worked fine until 30 days ago. It tripped our cursuit breaker and we noticed a burning odor. Removed the microwave from the cabinet and took the cover off. Noticed wring had melted at 2 connectors on a thermo switch of some kind. After reading of others doing the same and some catching fire, GE should definitely recall these unsafe models before someone looses their home and family. We purchased all our appliances new in May of 2017 when we moved into our new home. This appliance hasn't seen much use and we are disappointed with both this and our GE Dishwasher which has failed as well.
Response from geappliances.comBy Adrian@GEA, GE_Appliances , September 7, 2023
Greetings! Thank you for taking the time to leave us a review. We are so sorry to hear that your microwave has experienced melting wires. This is not normal operation and is definitely not the consumer experience that we strive for. We certainly understand the apprehension this causes, and we hope to gain your trust back with our appliances in the future.
We will be sure to share this feedback with our product design teams, so they can make the necessary changes to this product. We appreciate you choosing GE Appliances for your home, and again, we are deeply apologetic. - Adrian@GEA
We will be sure to share this feedback with our product design teams, so they can make the necessary changes to this product. We appreciate you choosing GE Appliances for your home, and again, we are deeply apologetic. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Needs to be recalled
on September 6, 2023
Posted by: Jaizee
Should be recalled. Ours caught fire on the metal plate interior right side.
Response from geappliances.comBy MichaelBatGEA, GEAppliances, September 11, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your microwave caught fire. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that your microwave caught fire. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Potential safety issue
on September 10, 2023
Posted by: Seanathon
Bought our house a couple of year ago with GE appliances. I will definitely think twice before going with GE in the future. The microwave spontaneous started arcing behind the wave guard and when I removed it the unit had started to char.
Response from geappliances.comBy Jonathon@GEA, GE Appliances , September 13, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're incredibly sorry to hear about the arcing you noticed. We know that can be surprising to see.
With this in mind, we will be taking this information and sending it over to our product team for review. This will allow them to review the situation and look for ways that we can make our appliances better going forward. We want to apologize again for letting you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
With this in mind, we will be taking this information and sending it over to our product team for review. This will allow them to review the situation and look for ways that we can make our appliances better going forward. We want to apologize again for letting you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Burst Into Flames!
on September 13, 2023
Posted by: Anonymous
from Carrollton
Electrical Fires: As other consumers have reported on safety, this model GE profile microwave during normal use emitted a loud bang like a gunshot as it burst into flames at the right interior plate and burned the inside black. Terrifying. This model is allegedly no longer being manufactured. Hope that’s true!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, September 15, 2023
Oh no!
We're sorry to hear that your microwave busted into flames. This is definitely not the experience we want for our consumers to have.
We stand behind our appliances and we want to ensure you receive assistance. Please respond to the email at your earliest convenience. We are looking forward to speaking with you. -Charlie@GEAppliances
We're sorry to hear that your microwave busted into flames. This is definitely not the experience we want for our consumers to have.
We stand behind our appliances and we want to ensure you receive assistance. Please respond to the email at your earliest convenience. We are looking forward to speaking with you. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com