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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Average Customer Rating:
4
Rating breakdown 3,150 reviews
5 Stars
1,524
4 Stars
814
3 Stars
407
2 Stars
204
1 Star
201
77%of customers recommend this product.
(
2,172 out of
2,818)
Customer Reviews for GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Customer Rating
5
Microwave
on May 22, 2023
Posted by: npjack5
from Hartfield, VA
This is as close to our GE Professional series microwave when we built 14 years ago. Very satisfied with GE products. Hope this one is as good as my original microwave.
I would recommend this to a friend!
Features
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Incabinet Microwave
on May 23, 2023
Posted by: smk23
from Massachusetts
Works well. Took a little time figuring out how to do the same things that my last microwave did, but I am happy with it.
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
5
Replaced older model purchased over 10 years ago
on May 23, 2023
Posted by: Long Time Microwave user
from Marietta GA
Fits my needs at an OK price and works in the space I have.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheap Replacement for older Spacemaker II
on May 26, 2023
Posted by: Ready Teddy
from Ridgefield, CT
Build quality not even close to the GE Spacemaker II being replaced, that lasted well over twenty years. The fit kit was so flimsy that even though boxed very well in Styrofoam, arrived deformed an had to be hammered back into shape. The fit kit in the unopened box was a different size than printed on the box. I ordered 27" and received a 30" unit. Unlike the fit kit grille with our older unit, which nicely screwed to the fit kit frame, this grille had to be diagonally screwed to the face of our solid cherry cabinets, which leaves them marred forever should we change to some other unit in the future. The new grill vents against the cabinets rather than out the front with older unit. The grille is cheaply made yet costs nearly 40% of the cost of the microwave itself. The microwave unit is also a disappointment. Everything is cheaply made compared to the original, touch screen, door, etc. The mechanical opening latch is terrible. It has to be pressed at just the right angle to get the door to open. Even with a conscious effort to open the door with the best technique, it often requires more than one, sometimes more than two attempts. The door moves up an down and at time has to be repositioned to close properly. I guess GE knows about this because there is a screed indication that appears when not closed properly. The specified power of the unity is about 40% less than the original, but food and liquids seem to heat up nearly as fast as the old unit. My suspicion is that there is reduced copper an iron content in the high power electrical components and that will result in dramatically reduced service life. We were told by the dealer to expect no more that five or so years, not twenty or so we enjoyed with our old unit. I understand that the Governments never ending quest to reduce power consumption plays into why this unit is made so cheaply. I have no doubt that my cost of ownership is going to be far greater than with the last GE purchase no matter how much electricity we save. We have already experienced the cost of shorter term replacements with other appliances. They cost more, last for far shorter a time, and perform poorer than older products. It is sad to see the GE brand diminished after years of loyalty throughout our family. If you need a slimline, I believe this is the only choice. Thanks to GE for at least standing behind us who need a replacement units.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, May 26, 2023
Hello there,
We appreciate you taking the time to share. Your feedback is extremely important and will be submitted to our product design team for review. Please know that we are always looking for ways to improve and we sincerely hope that we can regain your trust. Thank you so much for choosing GE Appliances for your home.
Have a wonderful day. - Tierra@GEA
We appreciate you taking the time to share. Your feedback is extremely important and will be submitted to our product design team for review. Please know that we are always looking for ways to improve and we sincerely hope that we can regain your trust. Thank you so much for choosing GE Appliances for your home.
Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Expensive Dents and Door Rattle
on May 28, 2023
Posted by: James440
from Pell City, AL
Returned first oven for reasons of dented cabinet in two places. Second oven has a rattling noise in the door during use. Quality control doesn't seem to exist on these GE Microwaves but should given the cost of this unit.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, May 30, 2023
Hello,
We're so sorry you haven't had the best experience with your microwaves. We understand how disruptive something like this can be and we want to help. For the rattling noise coming from the door, we recommend service. Your appliance is under warranty. Please take full advantage and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate the feedback. Have a great day. - Tierra@GEA
We're so sorry you haven't had the best experience with your microwaves. We understand how disruptive something like this can be and we want to help. For the rattling noise coming from the door, we recommend service. Your appliance is under warranty. Please take full advantage and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate the feedback. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fits Perfectly & Does the Job!
on May 31, 2023
Posted by: ECandAMommy
from San Francisco, CA
We recently had our kitchen remodeled and needed a new microwave to fit in the space provided for the microwave. We had a heck of a time finding one we liked and FINALLY Hubby found this one! It works as great as our past GE over the range just smaller which is what we needed!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Our fourth one
on May 31, 2023
Posted by: Philt1
from Swansea, MA
Love the undermount feature, turntable and touchpad
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Very upset #pes2772eles
on June 4, 2023
Posted by: md32
from Manitowoc, WI
I purchased all GE appliances in Slate several years ago and love them! I need to replace my microwave 2.2 GE profile countertop in Slate and it is discontinued!!!!! I want to know if you are replacing this item soon, I could just cry because I LOVE the slate appliances and would like to buy in the future ;(
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 7, 2023
Hello,
We are thrilled to have you as a part of our wonderful GEA family.
We know that replacing a microwave isn’t always an easy task. The PEM31EFES would make a great replacement for your model. We do not have other options in slate color. However, we recommend checking with the local retail shop.
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@GEA
We are thrilled to have you as a part of our wonderful GEA family.
We know that replacing a microwave isn’t always an easy task. The PEM31EFES would make a great replacement for your model. We do not have other options in slate color. However, we recommend checking with the local retail shop.
Please contact us again if you have additional questions or concerns. Kind regards -Charlie@GEA
Written by a customer while visiting geappliances.com