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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Average Customer Rating:
4
Rating breakdown 3,150 reviews
5 Stars
1,524
4 Stars
814
3 Stars
407
2 Stars
204
1 Star
201
77%of customers recommend this product.
(
2,172 out of
2,818)
Customer Reviews for GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Customer Rating
5
New Microwave Definite Upgrade
on October 3, 2022
Posted by: DBoensch
from Chicago
Our 18 year GE microwave finally died. Where can you find a 12 x 24 by 12 deep microwave to fit perfectly in our cabinet? GE. This newer model is sleeker, quieter and more powerful. Happy all around.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on October 21, 2022
Posted by: KazKhan68
from Montgomery NJ
This is a replacement for an older model of the GE Profile microwave. This newer model looks very cheap and poor quality. Also takes longer to warm up food! Very disappointed with this newer model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , October 26, 2022
Hello- We appreciate your loyalty to our brand and are sorry to hear you aren't happy with your new microwave. We can understand how upsetting it is when a new appliance doesn't meet your expectations. We will be reaching out to you via email. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
too small cheaply made
on October 25, 2022
Posted by: Jane 70
Too small & is a VERY poor replacement for my previous builtin microwave
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , October 31, 2022
Hello- We are sorry to hear you aren't happy with your new microwave. We can understand how upsetting it is when a new appliance doesn't meet your expectations. This model does have a 1.1 cubic ft interior with 800 Watts. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
sleek slim footprint with exceptional performanceH
on November 15, 2022
Posted by: sleek powerhouse
from Chico CA
The footprint of this microwave fit under a counter where an initially purchased microwave did not. Not only is the product sleek and refined in appearance it is a powerhouse in delivering all the options needed to accomplish any type of cooking task. Love it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Inferior to its predecessor in nearly every way
on January 3, 2023
Posted by: Bksdggfe
from Minneapolis, MN
Replaced a 17 year old SpaceMaker II with this microwave, which is inferior in every way.
* The screw holes don’t line up, so you’ll be drilling new holes in your cabinet to hang it.
* It has two-thirds the power
* It’s smaller on the inside
* It’s ever so slightly larger on the outside, which makes installing it an exercise in scratching the sides of your cabinets with the screw poking out of the right side
* The timer beeps but one time, and then is silent forever; better not miss it!
* It has two-thirds the power
* It’s smaller on the inside
* It’s ever so slightly larger on the outside, which makes installing it an exercise in scratching the sides of your cabinets with the screw poking out of the right side
* The timer beeps but one time, and then is silent forever; better not miss it!
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 4, 2023
Hi there,
We're very sorry to hear you're not completely satisfied with your new microwave. We understand how disappointing it is to have a new product that doesn't meet your expectations.
Please know that each hanging kit is model specific so it will be different than your previous model.
We strive to provide quality products, yet we know there is always an opportunity to improve. We will share your feedback with our team about the power, interior size, exterior size, and the timer for possible future updates. Thank you for bringing this to our attention. We wish you all the best moving forward. Let us know if you have any additional questions.
Kacie@GEA
We're very sorry to hear you're not completely satisfied with your new microwave. We understand how disappointing it is to have a new product that doesn't meet your expectations.
Please know that each hanging kit is model specific so it will be different than your previous model.
We strive to provide quality products, yet we know there is always an opportunity to improve. We will share your feedback with our team about the power, interior size, exterior size, and the timer for possible future updates. Thank you for bringing this to our attention. We wish you all the best moving forward. Let us know if you have any additional questions.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
very disappointed!
on January 10, 2023
Posted by: RKGG
from Charlotte
Door very hard to close. You have to hold the microwave with one hand to avoid pushing all over the place. Also, settings pad does not light up and the print on it is very difficult to read in low lighting. And finally, some settings don't seem to always take. Really disappointed.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 11, 2023
Hey there - We're sorry to hear this microwave is not meeting your expectations. We understand how disappointing this must be that the door isn't closing properly, that the settings pad is hard to see and that the settings aren't working as they should. We strongly recommend you take advantage of your one-year warranty with us by calling our GE Appliances Consumer Service at 1-800-432-2737. One of our technicians would be happy to fix your unit. Please reach back out to us if you have additional questions. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Microwave safe dishes cracking
on February 1, 2023
Posted by: vikramsurya
from Washington, DC
Hi, we've purchased this as a built in our new home which had a kitchen renovation 5 or so years ago. Unfortunately it has cracked and broken multiple microwave safe dishes we had no problems with in our prior home microwave for many years. What is going on?
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 2, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your microwave is breaking and cracking your dishes. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Works whenever it feels like working.
on February 22, 2023
Posted by: MarcoNYC
from New York, NY
The “sensor” feature makes it impossible to use consistently. I can’t re heat my coffee because the oven will start, but without power. There have been times when I have to put an additional cup of water along with the food I want to reheat. Even after adding items to the oven, it might or might not work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 22, 2023
Hello,
We truly apologize that you are experiencing these issues with your GE Appliances microwave. As homeowners ourselves, we understand the inconvenience and frustration this causes to your household flow and operation when you do not have a functioning microwave, and we truly apologize.
From what you have described, this does not sound like normal operation. We would like to do what we can to get this resolved for you. With that being said, we would recommend that you schedule a service appointment with our GE Appliances Factory Service Team. We are confident that they will be able to provide a resolution on this for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful, and again we truly apologize for the inconvenience. We want you to be 100% happy and satisfied with your purchase, and we want to make it up to you!
Thank you for your review. -Devin@GEA
We truly apologize that you are experiencing these issues with your GE Appliances microwave. As homeowners ourselves, we understand the inconvenience and frustration this causes to your household flow and operation when you do not have a functioning microwave, and we truly apologize.
From what you have described, this does not sound like normal operation. We would like to do what we can to get this resolved for you. With that being said, we would recommend that you schedule a service appointment with our GE Appliances Factory Service Team. We are confident that they will be able to provide a resolution on this for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful, and again we truly apologize for the inconvenience. We want you to be 100% happy and satisfied with your purchase, and we want to make it up to you!
Thank you for your review. -Devin@GEA
Written by a customer while visiting geappliances.com