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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Average Customer Rating:
4
Rating breakdown 3,150 reviews
5 Stars
1,524
4 Stars
814
3 Stars
407
2 Stars
204
1 Star
201
77%of customers recommend this product.
(
2,172 out of
2,818)
Customer Reviews for GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Customer Rating
4
Time will tell
on April 4, 2023
Posted by: Bill from Cary
from Cary, il
Not. Sure why they discontinued the JEM31 but this worked with modifications to my cabinets . Also why change the hole pattern that’s rediculous also why such a big GE logo I do not get paid to advertise for GE . I will remove it as soon as I can
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Worked fine until it didn’t
on April 10, 2023
Posted by: Galogod
from Orange County CA
We had our first microwave (same model) installed 17 months ago and it stopped working last week. Service + parts would have been too costly since outside of 1yr warranty. Since we have the custom trim kit we purchased another one today. Praying this one lasts longer! A 17month life is ridiculous.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
4
Response from geappliances.comBy Tierra@GEA, GE Appliances, April 11, 2023
Hi,
Thank you for taking the time to share and we're so sorry to hear that your first microwave unit stopped working.
We truly appreciate you choosing GE Appliances for your home once again. We sincerely hope that everything will workout with your new unit. Please let us know if there is anything we can do for you. We're always here to help out in any way we can.
Best wishes. - Tierra@GEA
Thank you for taking the time to share and we're so sorry to hear that your first microwave unit stopped working.
We truly appreciate you choosing GE Appliances for your home once again. We sincerely hope that everything will workout with your new unit. Please let us know if there is anything we can do for you. We're always here to help out in any way we can.
Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Too expensive
on April 21, 2023
Posted by: Sweet j
from Villanova
This is an exact replacement of my old GE microwave purchased in 2015. I searched every brand for a microwave that was as big but only had a depth of 13” or less. I was hoping after 8 years there might be another choice, but ,alas, this was it. 800 watts is not very powerful, but I have learned to adjust the times.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
5
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, April 21, 2023
Hello,
Thank you for making GE Appliances a part of your home. We’re glad you’ve been able to adjust to using a lower power microwave, but we’re sorry to hear that you were limited in options when it came to a model that would fit in your space. We will forward your experience to our product team, and we may introduce more shallow-depth microwaves in the future. Thank you for your review and please know we are here should you need any other assistance. -MichaelB@GEA
Thank you for making GE Appliances a part of your home. We’re glad you’ve been able to adjust to using a lower power microwave, but we’re sorry to hear that you were limited in options when it came to a model that would fit in your space. We will forward your experience to our product team, and we may introduce more shallow-depth microwaves in the future. Thank you for your review and please know we are here should you need any other assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Yes! A microwave can be sexy.
on May 10, 2023
Posted by: RobertECorrado
from New York
I love my GE microwave. I use it more than once a day. It works great, it looks great and most of all they last a long time. My last GE microwave lasted 15 years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 12, 2023
Hello there,
We’re thrilled that you’ve been impressed by your beautiful new microwave; the sensational stainless-steel finish is sure to look fabulous in any kitchen, and we’re so happy that you’ve been getting so much use from it. We really love the delicious results you get when using the sensor cooking controls, and this model offers so much flexibility when it comes to installation. We truly appreciate your loyalty and for GE Appliances part of your home. Please know we’re here should you need any assistance. -MichaelB@GEA
We’re thrilled that you’ve been impressed by your beautiful new microwave; the sensational stainless-steel finish is sure to look fabulous in any kitchen, and we’re so happy that you’ve been getting so much use from it. We really love the delicious results you get when using the sensor cooking controls, and this model offers so much flexibility when it comes to installation. We truly appreciate your loyalty and for GE Appliances part of your home. Please know we’re here should you need any assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
maintance/engeer
on May 31, 2023
Posted by: Rich battel
from Buffalo N Y
I like it cause its easy to install and people here find it easy to use
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Low quality - broke after a year
on August 6, 2023
Posted by: Greg277
Heating element broke after 1 year and 1 week, just in time for the warranty to expire. Don't waste your money on this overpriced microwave.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 7, 2023
Hi there! We appreciate you providing us with your feedback. We are so sorry to hear that the heating element in your microwave stopped working right outside of your warranty. This is in no way the consumer experience that we strive for. We will be sure to share these comments with our product design teams, so they can make the necessary improvements. Thank you for choosing GE Appliances for your home. We hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Perfect fit
on August 18, 2023
Posted by: Baybugjen
Replaced our original 9 year old GE Spacesaver under cupboard microwave with this one and is a good fit and gets the job done! Wish it had a door grab bar to eliminate finger prints.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on September 28, 2023
Posted by: Tim H2
Ordered it on line at ge appliances , it didn’t work properly when I received it. Registered it like I was supposed to. Tried getting ge to fix it but they cannot get anyone to come out. 3months several hours of holding on the phone. Explaining to different agents every time. Still no resolutions.
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 29, 2023
Hi,
We're sorry to hear you're having this experience with your microwave oven. Our records show that you have been in contact with our consumer relations team about this issue. We appreciate your cooperation throughout this process and ask that you continue doing so until this is resolved.
Thank you for your time and consideration.
-Sylvia@GEAppliances
We're sorry to hear you're having this experience with your microwave oven. Our records show that you have been in contact with our consumer relations team about this issue. We appreciate your cooperation throughout this process and ask that you continue doing so until this is resolved.
Thank you for your time and consideration.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com