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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Average Customer Rating:
4
Rating breakdown 3,150 reviews
5 Stars
1,524
4 Stars
814
3 Stars
407
2 Stars
204
1 Star
201
77%of customers recommend this product.
(
2,172 out of
2,818)
Customer Reviews for GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Customer Rating
2
Way too loud
on November 4, 2024
Posted by: built cheap
We had an earlier model - same size - that lasted almost 20 years. This new model is lighter but is also cheaper in quality. Metal is thinner. Door closure and operation makes way too much noise. Buttons take a lot of pressure to activate.
Response from geappliances.comBy Tierra, GE_Appliances, November 6, 2024
We value this feedback. Your comments regarding your new microwave are extremely important to us. We will be sure to pass this information along to our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect for new cabinetry
on November 9, 2024
Posted by: Alexscott86
We liked our previous GE microwave and got this one when we installed a microwave cabinet to get it off the counter. This was the only model that fit a 12” deep microwave cabinet. It looks great and works well. The High power setting is a bit lower than our older GE model, which is a good thing, as that was always too high.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor features
on November 15, 2024
Posted by: Denoya
from New York
The microwave PEM31SFSS has poor illumination both inside and outside key controls. I have to use an external light to press the monitor panel keys. The glass door is dark, and the poor light inside makes it difficult to know when it is done. Thankfully, the sound informs the finish. I wish I could send it back, but unfortunately, because this micro is built-in, the measurements are limited. The previous Spacemaker I and II were excellent!! This one, Spacemaker III, is awful!
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, November 19, 2024
We want to provide a quality product, and your feedback regarding your experience with this model will be shared with our team for review. We strive to always improve both our products and the experience we provide for our consumers, so your feedback is very appreciated.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on November 17, 2024
Posted by: nanu32
from California
The quality of the GE Profile microwave is poor. The front panel is difficult to see unless you get up really close. The clock is the only light on the front. The door is hard to open and close. It doesn’t have all the features of our old one. The buttons are stiff and hard to push. GE even changed their symbol and it’s now flat and dull. All of our appliances are GE Profile, purchased 14 years ago, and it used to mean quality, but that’s no longer the case. Too bad so sad.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 21, 2024
We are honored to have you as a part of the GE Appliances family. We know the importance of a new appliance meeting your expectations, and we will be sure to pass these comments along to our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on December 23, 2024
Posted by: Ree59
from Madera,ca
I love the finish look of this microwave . It looks great in my kitchen and the size was perfect for my cabinet opening. The last GE microwave lasted for twenty years I hope this one does the same, Thank you GE Glenda
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
What to do when you care as much about the "look"
on March 14, 2025
Posted by: Finnian 4
We replaced this microwave with another one of the same model. It was such a wonderful opportunity as our first one was framed and installed fairly high above the kitchen pantry. The effort for the install was very easy. Thankfully, we were able to mic our food and still maintain a very nice decor.
Written by a customer while visiting geappliances.com
Customer Rating
1
Things that push my buttons...
on April 12, 2019
Posted by: Duh61
Our PEM31SM (the previous model Spacemaker microwave) died after 10 years of light household usage. The symptoms suggested a controller board or maybe a power supply. I think it's reasonable to expect white goods to last at least 15 years and be readily handyman serviceable. Part of my negative review is for this previous model.
The microwave was mounted under a 24" cabinet with panels on each side. That pretty much restricted us to buying this model. The new one is 7/32" wider than the old one, enough of a difference to make me concerned that it would not fit (although it ultimately did). The bolt pattern changed as well. Why did the marketing product requirements for this model not specify that it be a drop-in replacement for the previous model?
The box contained a "Quick Use and Care Guide" and a warranty card, but not a user manual, installation instructions or a template. Worse yet, there are no installation instructions online, and the online template is not full-sized, nor is it scaled to print at full-sized, and therefore useless. I finally ended up making my own template and drilling oversized holes to make it fit. There are no directions for clearance on the back, and I had to assume that the strain relief on the power cable is the minimum depth. It would have helped if the spec sheet and/or installation instructions had described what was needed to replace the earlier model.
In short, what should have been a simple swap-out became a Project for no good reason.
Fit and finish is fair at best. The inside looks cheap. The ventilation holes in the sides look like they're going to retain food splatter. The access panel for the light bulb is not powder coated like the rest of the inside, and looks like it's there only for shipping. The door has just enough play that it sometimes scrapes the bottom of the cabinet. I do give it credit for being relatively quiet and having a better touch pad than its predecessor.
I have only used it once, so defer comment on operation.
The oversized GE logo is much too prominent. It would be even if GE were a luxury brand. Our kitchen is not a billboard.
We bought this microwave because it was the only one on the market that would fit into our cabinets. Had there been an alternative, we would have probably bought it instead.
No, I would not recommend this to a friend.
Features
3
Quality
2
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 15, 2019
Hello! Thanks for posting a review on your microwave. Your comments are important to us and we appreciate your feedback. We'll be glad to share your comments with our engineering staff as we strive to continually improve our products. Thanks for buying GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not as good as previous GE Profile Microwave
on December 15, 2020
Posted by: Guress
from Upper Marlboro, MD
Clock is lighted but control panel is not lighted. Need a bright light to see and find buttons on the control panel.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
4
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 7, 2021
Hello Guress - We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Have a good day!
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com