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Customer Reviews Collected from geappliances.com |
GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Average Customer Rating:
4
Rating breakdown 3,150 reviews
5 Stars
1,524
4 Stars
814
3 Stars
407
2 Stars
204
1 Star
201
77%of customers recommend this product.
(
2,172 out of
2,818)
Customer Reviews for GE - Profile Series 1.1 Cu. Ft. Built-In Microwave with Sensor Cooking and Defrost - Stainless Steel
Customer Rating
1
No power
on March 27, 2023
Posted by: Sheerbs
from Orange County California
It takes twice the time heat than my old one. I oaid the same amount so it doesn’t seem right to pay more for less power.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 29, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new microwave. We know it’s frustrating when a new appliance seems to have less power than an older model, and that is not something we want or expect from our products. We take your feedback seriously and we will work hard going forward to ensure that our microwaves are more powerful and cook faster. We truly appreciate you taking the time to leave us a review and please feel free to reach out with anything else you may need. Best regards. -MichaelB@GEA
We’re sorry to hear that you’ve been less than impressed with your new microwave. We know it’s frustrating when a new appliance seems to have less power than an older model, and that is not something we want or expect from our products. We take your feedback seriously and we will work hard going forward to ensure that our microwaves are more powerful and cook faster. We truly appreciate you taking the time to leave us a review and please feel free to reach out with anything else you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Works well and quiet but has design weaknesses
on June 23, 2023
Posted by: jp88
This is the only microwave made that will fit a limited depth cabinet (15inches} as a "built-in".
The standard microwave functions work well and it is very quiet in operation.
This model is 800 watts and replaces an earlier version that was 1300 watts which is ok for my use, but a notable difference.
Except for the clock, the touch panel does not have backlighting so operation in low light requires a flashlight or dedicated switchable lamp - that's an annoyance.
The latch spring is very strong and closing the oven door gives a loud, cheap-sounding 'clang'. This can be overcome by depressing the latch and carefully closing the oven door while releasing the latch spring - a two-handed operation unless you have long fingers and train yourself to handle door closure and spring control with one hand - it can be done.
For the price paid, the touch panel should be lit and door closure should be one-handed easy, smooth, and mostly silent.
The standard microwave functions work well and it is very quiet in operation.
This model is 800 watts and replaces an earlier version that was 1300 watts which is ok for my use, but a notable difference.
Except for the clock, the touch panel does not have backlighting so operation in low light requires a flashlight or dedicated switchable lamp - that's an annoyance.
The latch spring is very strong and closing the oven door gives a loud, cheap-sounding 'clang'. This can be overcome by depressing the latch and carefully closing the oven door while releasing the latch spring - a two-handed operation unless you have long fingers and train yourself to handle door closure and spring control with one hand - it can be done.
For the price paid, the touch panel should be lit and door closure should be one-handed easy, smooth, and mostly silent.
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 26, 2023
Hello - Thank you so much for taking a moment to get in touch and share your feedback on this microwave. We are glad that you are getting good performance and that it fits your space well. However, we are sorry about the control panel being dark and the door not closing smoothly.
We are going to take this review and forward the information you've shared with our design team. This way we can take a look and find out ways to make improvements for our models going forward. We appreciate you sharing this.
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We are going to take this review and forward the information you've shared with our design team. This way we can take a look and find out ways to make improvements for our models going forward. We appreciate you sharing this.
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Malfunctioning in less than 2 years
on August 17, 2023
Posted by: Ams44
from Scottsdale, AZ
Our microwave is less than 2 years old and it has started making buzzing/humming sound when plugged in with the door closed, and not ‘on.’ If I open the door the buzz stops, close the door and it begins buzzing again, while not turned on. This appears to be a common problem with GE and unacceptable at less than 2 years old at the price point. This is the second one we’ve had to buy in recent years and neither have lasted. GE is not what it used to be, not even close.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 18, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave is making buzzing sound when turned off.
We stand behind our appliances and we want to ensure you receive assistance. . Please respond to the email at your earliest convenience. We are looking forward to speaking with you. - Charlie@GEA
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave is making buzzing sound when turned off.
We stand behind our appliances and we want to ensure you receive assistance. . Please respond to the email at your earliest convenience. We are looking forward to speaking with you. - Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Rusted Out after less than 2 years
on October 30, 2023
Posted by: TTEE
from Akron, Ohio
Disappointed. Purchased new in 2021. In less than 2 years, the interior and metal door frame rusted, requiring me to replace the unit. Unit only used about 6 mo. of the year, as it is installed in second home. Poor manufacturing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 31, 2023
Hello,
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that your microwave is rusting.
We recommend referring to the link below to prevent and correct the rusting on your appliance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16698
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that your microwave is rusting.
We recommend referring to the link below to prevent and correct the rusting on your appliance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16698
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Very disappointed!
on March 27, 2024
Posted by: Provie
from Virginia Beach, VA
We feel very fortunate to have found a replacement for our old GE Profile microwave (12 years old) as our built-in cabinet is a small size and the 1.1 cu.ft. size is extremely difficult to find today. We loved everything about our old GE Profile microwave, from the outer appearance to the many features. I can’t say that about the new replacement.
1. The push buttons are difficult to maneuver.
2. The door is difficult and noisy to close.
3. The quality of the stainless steel is not the same quality as our previous one. Very dull looking.
4. There is only ONE warning sound when the timer goes off.
5. The “Potato” feature does not function as well—no stopping to turn the potato over during the cycle.
6. Cost for new microwave is not in keeping with the quality.
2. The door is difficult and noisy to close.
3. The quality of the stainless steel is not the same quality as our previous one. Very dull looking.
4. There is only ONE warning sound when the timer goes off.
5. The “Potato” feature does not function as well—no stopping to turn the potato over during the cycle.
6. Cost for new microwave is not in keeping with the quality.
It seems that since GE has the market on this microwave size, your company should provide a better quality product or to at least equal to the one that was produced 12 years ago. I have two more GE Profile appliances in my kitchen to replace when they are no longer functioning. I most likely will not replace them with another GE product.
The one feature that I do like on the recently purchased microwave is the ability to turn on/off the turntable.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, March 28, 2024
We'd like to assist you with the microwave features. To use the potatoes feature we recommend referring to page 15 of the manual at this link: https://products-salsify.geappliances.com/image/upload/s--47APkoTr--/ff57badc3913908f16fe34270e1a90db1cd5ae19.pdf?_ga=2.105108992.225557027.1711375753-1676878804.1700237661
Written by a customer while visiting geappliances.com
Customer Rating
1
Short Life
on April 21, 2024
Posted by: kanhai
from CA
1. Microwave running even after cook time complete
2. Microwave fanning running even after cook time complete and door open.
3. Microwave eventually dies
2. Microwave fanning running even after cook time complete and door open.
3. Microwave eventually dies
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 24, 2024
We're here to assist you with your microwave. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst product
on June 24, 2024
Posted by: Four time loser
This is the forth microwave…same model that I have bought in the last 15 years. The most recent only lasted 16 months. Horrible experience but I am stuck with the opening size of my cabinet. Couldn’t be more disappointed with this product. GE should be ashamed of producing something that fails in such a short period of time. Borderline criminal
Response from geappliances.comBy Jonathon, GE_Appliances, June 26, 2024
We are sorry to hear about you needing to replace your microwave. We want to help. We're going to be having one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Only under 12" cabinate microwave
on July 11, 2024
Posted by: Our2nd
from Fremont, CA
This is the only under 12" cabinate microwave that we can find.
Of course it works like a charm. But, it is sleek, good looking, easy to clean inside and outside.
We love it
Of course it works like a charm. But, it is sleek, good looking, easy to clean inside and outside.
We love it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com