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Customer Reviews Collected from sunbeam.com |
Sunbeam - 4-Slice Wide-Slot Toaster - White
Average Customer Rating:
1.9
Rating breakdown 36 reviews
5 Stars
6
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
25
20%of customers recommend this product.
(
7 out of
35)
Customer Reviews for Sunbeam - 4-Slice Wide-Slot Toaster - White
Customer Rating
1
Worst ever!!! Do not buy!!!!!!
on November 26, 2014
Posted by: Kerry111
from Kentucky, United States
Gender:Female
Level of expertise:Advanced
The toaster doesn't work!! The handles you use to get the toaster activated once toast is in place will not stick this not allowing elements to heat even when you hold the handles down!!!
No, I would not recommend this to a friend.
Response from sunbeam.comBy Sunbeam, Consumer Care, April 22, 2020
Oh no! Thank you for bringing this to our attention. We're sorry to hear about this. Please allow us to make it up to you. Please send us a message via live chat here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting sunbeam.com
Customer Rating
1
Do not buy!
on July 31, 2014
Posted by: Dana
from Bowling Green, KY, United States
Gender:Female
Level of expertise:Intermediate
I bought is 4 months ago. In the beginning both sides worked. However, after awhile only the right side would work. This is a total waste of money!
No, I would not recommend this to a friend.
Response from sunbeam.comBy Consumer Care , December 8, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting sunbeam.com
Customer Rating
1
do not buy!!!!!!!
on January 2, 2015
Posted by: mike1985
from Florida, United States
Gender:Male
Level of expertise:Beginner
Bought one, did not work. Replaced with same model, new one did not work. This toaster is a joke.
No, I would not recommend this to a friend.
Response from sunbeam.comBy Sunbeam, Customer Care, March 19, 2015
Thank you for sharing your comments, your feedback is very important to us.
Written by a customer while visiting sunbeam.com
Customer Rating
1
Junk!!
on August 8, 2015
Posted by: Tom Thumb
Level of expertise:Advanced
Bought it to replace another that had half the elements not working. New out of the box, this had the same amount of elements NOT working as the old one. The middle on all four sides barely, if at all glows.
As others have said, too small for modern sized bread, the bagel feature does not seem to work(all elements, that work, still heat/toast) and it is inconsistent on any setting and burns the bread if not watched carefully.
As others have said, too small for modern sized bread, the bagel feature does not seem to work(all elements, that work, still heat/toast) and it is inconsistent on any setting and burns the bread if not watched carefully.
DON'T BUY IT!!!!
No, I would not recommend this to a friend.
Response from sunbeam.comBy Sunbeam, Customer Service, August 10, 2015
Definitely sounds like a heating element malfunction. To have 2 toasters do the same thing is very annoying, so I understand your frustrations. Please contact Sunbeam direct at (800) 458-8407, and i am sure our Sunbeam specialists will be more than happy to get you back to making delicious toast in no time. Thanks!
Written by a customer while visiting sunbeam.com
Customer Rating
2
Decent at best
on May 29, 2014
Posted by: Air77
from Littleton, CO, United States
Gender:Male
Level of expertise:Intermediate
This toaster does a decent job toasting, though it seems a bit inconsistent. It's the simple user interface things that aren't very good. For example, the dial for lighter/darker doesn't have any markings on it to tell you what number you have it on. I had to color in parts of the dial with a marker at 1 and 6 to make it easier. Also, the bagel button doesn't seem to actually do anything. I tested it with a piece of bread and it came out exactly the same both times. Finally, I can't get a piece of bread out if there without manual intervention. The eject doesn't bring it high enough. Customer service was very good, but the two products I've had have been pretty poor.
No, I would not recommend this to a friend.
Written by a customer while visiting sunbeam.com
Customer Rating
5
Very good toaster after 7 years
on December 27, 2015
Posted by: GF11
from McKinney, TX, United States
Gender:Female
I have had this toaster for about 7 years, purchased during a JC Penny sale. The toaster is still operating as well as when it was new. I have only found one minor fault with mine, but it has an easy work around. When toasting bread back to back, the second batch of toast tends to over toast in comparison to the first batch. I found that by letting the toaster rest about a minute between batches works fine. I leave mine set to the bagel setting all the time. I have not experimented with the setting, I just want toast. Bagels come out as crispy or soft as you want them. I have also found that I get more consistent results by using the 1-2 setting, and re-toasting if necessary, rather than going to a higher setting. Is it a perfect appliance....no, but once I figured out the idiosyncrasies, I can get consistent toasted bread, bagels, or English muffins. Durability goes a long way in my book, even with the minor quirks.
I would recommend this to a friend!
Written by a customer while visiting sunbeam.com
Customer Rating
1
Junk Toaster!
on September 17, 2016
Posted by: Mjmoore
from Seymour, IN, United States
Gender:Male
Level of expertise:Intermediate
I've had this toaster for approximately 3 months. I've used it maybe 5 times successfully. After that, one side just wouldn't clasp and I was stuck with one side. I've used it about 10 times since then and go to use it today and nothing. Neither side will catch and it sparks each time I push the lever down. This thing is a piece of junk and a joke. Won't be buying Sunbeam products ever again.
No, I would not recommend this to a friend.
Response from sunbeam.comBy Sunbeam, Customer Service, September 26, 2016
We want to make this a great sunbeam experience, If you can give us a call at (800) 458-8407 we would love to turn this around for you. We are available Mon - Fri from 9am-6pm EST. Thank you!
Written by a customer while visiting sunbeam.com
Customer Rating
1
had trouble with handles
on June 28, 2015
Posted by: Gurney
from NC, United States
Gender:Male
Level of expertise:Advanced
The handle you press down for the bread to go into the toaster broke this morning
No, I would not recommend this to a friend.
Response from sunbeam.comBy Sunbeam, Customer Service, June 29, 2015
Oh no! That is pretty much a bad way to start off breakfast in the morning. I want to help with this problem so you can get back to making great toast. Please contact Sunbeam direct at (800) 458-8407, our Sunbeam specialist are more than capable of taking care of that handle for you. Thanks!
Written by a customer while visiting sunbeam.com