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Customer Reviews Collected from sony.com |
Sony - 55" Class (54-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range
Average Customer Rating:
3.8
Rating breakdown 26 reviews
5 Stars
15
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
5
69%of customers recommend this product.
(
18 out of
26)
Customer Reviews for Sony - 55" Class (54-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range
Posted by: WillSquared
Gender:Male
Verified Purchase:Yes
I bought this product a couple of years ago, upon unboxing and setting it up. It worked well for the first month and then did this power cycle boot upon installing the firmware. The t.v was replaced by the same model, after that, it worked beautifully for a couple of years until now where the firmware update once again destroyed the product. As far as the t.v goes it is a wonderful product packaged with many features. The Android operating systems lets you take it to a whole other level. The T.V hower is susceptible to many things going wrong with it. I would avoid this product until they work out the kinks.
No, I would not recommend this to a friend.
(click to see the video)
Response from sony.comBy Zac, Sony North America Customer Support, October 8, 2018
Hi WillSquared,
We regret to hear that you're having issues with this television. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900c/articles/00165623
We regret to hear that you're having issues with this television. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900c/articles/00165623
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I love this TV, it looks great and was a breeze to set up and operate. The sound gets on my nerves some when I use my sound bar, wasn't an issue with the Samsung that the Sony replaced and my sound bar was purchased this year so its should be up to date. Sound level during commercials is the main issue.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Dickie C
Gender:Male
Verified Purchase:Yes
Bought it 2 1/2 yrs ago...Mother Board just went out...Sony replaced at no cost
Very nice picture...Bright , clear and sharp
Has many features...I have no idea really how to use the TV as designed...many features...no real instruction re the use of the product
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: edhjeff
Gender:Male
Verified Purchase:Yes
My wife and I are very happy with the ease of use and performance of this TV
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: merchatv
Gender:Male
Verified Purchase:Yes
I bought this TV couple years back and after the software update as recommended by Sony the 3D features disabled, all HDMI ports & LAN network stopped working. Bad product,wast of money.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, April 22, 2019
Hi merchatv, Thank you for your feedback on your experience with your TV. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. In relation to the issue you have encountered, please send us an email at socialsupport@am.sony.com and include your case number if any so we can check and review your file.
Regards,
Erin
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: Nightkeeper
Gender:Male
Verified Purchase:Yes
I have had this Sony 4K smart TV for 3 years and still love it. Has 3D everthing
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: jkelly2365
Gender:Male
Verified Purchase:Yes
I bought this 3 yrs. ago. It has been a great tv. Good sound , quality picture, easy to use. I would buy a Sony product again.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, August 19, 2019
Hi, jkelly2365!
Thank you for choosing the great product that delivers good quality that provides outstanding performance.
Thank you for choosing the great product that delivers good quality that provides outstanding performance.
Written by a customer while visiting sony.com
Posted by: JohnnyJ12321
Gender:Male
Verified Purchase:Yes
AVOID this product. Less than 4 years old and it has completely failed with only mild use. Can't imagine with a product of this low quality that you'd find anything worth purchasing from Sony
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , February 25, 2020
Hi JohnnyJ12321,
We're sorry if the TV lasted less than 4 years of mild use. We'd like to know more about the issue that you've encountered so we can see if we help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
We're sorry if the TV lasted less than 4 years of mild use. We'd like to know more about the issue that you've encountered so we can see if we help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com