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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 336 reviews
5 Stars
186
4 Stars
87
3 Stars
18
2 Stars
12
1 Star
33
83%of customers recommend this product.
(
268 out of
321)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Does not dry dishes.
on April 17, 2019
Posted by: Peter Theilen
from Spring Hill, Florida
Since the day we got this dishwasher it never dried the dishes.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, May 8, 2019
Peter Theilen, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. Dishes Are Not Dry: http://bit.ly/2DXYl9Q
Thank you for being a part of the Samsung family! ^Cat
1. Dishes Are Not Dry: http://bit.ly/2DXYl9Q
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
You cant even hear it when its working! it works great! every thing come out so clean!
on April 19, 2015
Posted by: Dad38
from Chicago IL
Expertise:Expert
Its Great! for the price! Great Job on dishes, Pots, Glass ware.
Pros: Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product
on April 17, 2017
Posted by: Tffoot
from NJ
Expertise:Expert
Just redesigned my entire kitchen and bought all Samsung appliances. This dishwasher is complete garbage. Do not purchase it. It does not dry anything, you will need to pull everything out and dry it piece by piece. The racks are horribly designed and makes the dishwasher seem smaller than it is. I completely regret this purchase.
Cons: Did not meet expectations, Poor quality, doesn't dry items., racks poorly designed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 7, 2022
Hi Tffoot,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher not drying dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144379225
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher not drying dishes well. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80J3020US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144379225
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
This dishwasher works great!
on October 2, 2015
Posted by: DLV2020
from Arvada, CO
Expertise:Expert
I like how quiet it is and the fact that it doesn't waste energy on a heating coil.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This dishwasher is great.
on May 25, 2015
Posted by: hlo1
from Portland Oregon
Expertise:Expert
This unit replaced a leaking, noisey one and I can not believe the difference. This one is so silent you hardly remember it's running.
Pros: Bright display, Durable, great price, ease of install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on June 5, 2016
Posted by: TBtheGemini
from Texas, USA
Expertise:Intermediate
The dishwasher was stylish and affordable. There is plenty room for the dishes. The dishwasher so far is much more efficient than my previous one.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great product but could be better
on August 15, 2015
Posted by: Dadtou
from upstate ny
Expertise:Intermediate
I bought this dish washer because I liked the fact that it was rated very high as a quite machine and it is, until you get to a cycle when the water pumps out then the soap door vibrates against the stainless steel that's on the inside of the door. The only other thing that my wife tells me is that she would like a rinse and hold selection. I installed the machine myself and the installation went well after after I went through the agony of trying to keep all the wires and water lines in the two channels at the bottom of the machine as the whole bottom hits the ground and slides, as the legs are made of plastic materials, I think that if Samsung put metal strong legs and allowed the machine an inch of space the installation would have gone much better. With all that said I think this machine is a great machine but could be better after some minor changes.
Pros: washes well and is very quiet
Cons: needs some minor changes
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Dishwasher Rack Feature
on August 23, 2015
Posted by: Qualbuyer
from San Jose, CA, USA
Expertise:Intermediate
I like the dishwasher because it cleans the dishes very well and is VERY quiet. What I don't like is that the rack does not accomidate cereal/soup bowls very well.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US