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Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Customer Rating
2
version 1.0
on July 15, 2015
Posted by: evil
from seattle
Gender:Male
i generally don't buy v1 products, i prefer to wait for v2 or v3, after the bugs have been worked out. i made an exception here and got what i expected, an ok, but buggy, product. sometimes it works great, sometimes it's very slow, sometimes it just doesn't work, sometimes it needs to be re calibrated and sometimes that process is frustrating ... it's gotten better as the software has been updated, and it's great when it works
Response from kwikset.comBy Devon Jordan, Community Manager, July 16, 2015
Hi Evil,
Thank you so much for taking the time to write a review on your Kevo Smart Lock. User feedback like yours is what helps us to improve the product, and we're very happy to hear that you have experienced improvements over time.
However, we want you to have a GREAT experience with Kevo, and we'll be having one of our Kevo Specialists reach out to you to help trouble shoot any issues you are experiencing.
Thank you,
Kwikset
Thank you so much for taking the time to write a review on your Kevo Smart Lock. User feedback like yours is what helps us to improve the product, and we're very happy to hear that you have experienced improvements over time.
However, we want you to have a GREAT experience with Kevo, and we'll be having one of our Kevo Specialists reach out to you to help trouble shoot any issues you are experiencing.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Love it
on July 19, 2015
Posted by: PennyD
from Toronto
Gender:Female
We have had this lock for a couple years. My husband and I are not very handy so thought it prudent to hire a locksmith and save the marriage. I have the program on my iPhone and he uses the fob. Since both of our cars turn on with the push of a button, we have no need to have our keys in our hand when entering the house from the garage. The Kevo lock is perfect for us. We have set up the kids with access on their iPhones and I rave about the convenience all the time. Get one, you'll love it!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Poor Exectuion Kwikset
on July 19, 2015
Posted by: jrc438
Gender:Male
This is a great product in concept, but execution is extremely poor. I've had mine well over a year and am beyond the point of trying to get the bluetooth to function properly. I use it as any other lock. Except on the occasions when i walk out of the house when my phone is still inside and the door locks behind me. Of course when I'm outside touching the lock, it doesn't work or sometimes it does - you just never know. I'm normally pretty presistent, but after numerous attempts, just gave up - poor working technology wins. Been through the software upgrades and they didn't improve performance.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, July 20, 2015
Hi Jrc438,
We're very sorry to read about the trouble you have had with your Kevo, and understand it can be frustrating if your lock isn't working properly. We'd like to connect you with a Kevo Specialist on our consumer service team to help you troubleshoot. We'll be reaching out to you via email.
In the meantime, if there is anything else we can do to help, please let us know at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're very sorry to read about the trouble you have had with your Kevo, and understand it can be frustrating if your lock isn't working properly. We'd like to connect you with a Kevo Specialist on our consumer service team to help you troubleshoot. We'll be reaching out to you via email.
In the meantime, if there is anything else we can do to help, please let us know at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
on July 19, 2015
Posted by: gmwiebe
from Edmonton, AB, Canada
Gender:Male
I have had this lock for over a year and use an Iphone with it. I find that it can be very slow to respond, the good old key would be faster. It is great when your hands are full and plan old cool factor.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, July 20, 2015
Hi Gmwiebe,
Thanks for your review! We're continuing to make updates to the Kevo app and lock firmware, so be sure to push those updates as they can help with the slow response you are experiencing.
If you have any other questions, or need any other assistance, please let us know at 1-800-327-LOCK (5625).
Thanks,
Kwikset
Thanks for your review! We're continuing to make updates to the Kevo app and lock firmware, so be sure to push those updates as they can help with the slow response you are experiencing.
If you have any other questions, or need any other assistance, please let us know at 1-800-327-LOCK (5625).
Thanks,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked well when I first installed it, But then...
on February 23, 2016
Posted by: airhawker
from Stevenson Ranch, CA, United States
Gender:Male
[This review was collected as part of a promotion.] After a few days of positive use, I felt comfortable leaving my keys at home when I went on my walk. The lock worked well for the first few weeks. Unfortunately, that's as long as it lasted. Now I consider myself LUCKY when the lock actually opens. More times than not, I'm left crawling through the bedroom window on the side of my house (after climbing my gate) to get inside my house! The lock has been getting stuck in the lock position and will not open until I manually turn the lock! This is absolutely not what I expected and now I have to leave the front door unlocked when I leave the house! I should have never bought this lock! Be warned!
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
The best keyless lock I ever use.
on February 25, 2016
Posted by: Stanry
from Singapore, Singapore
Gender:Male
[This review was collected as part of a promotion.] I have been using it for over 1yr+. Prior to purchase Kevo, I did a lot of research how other keyless works. Many others were inconsistent, some uses GPS where touch isn't required at all, the problem I found others was I am living in an apartment building where GPS could be showing me I am at another building or worst another location.
The other reason I choose Kevo was externally it looks like a normal key lock but can open by touch sensor. In year 2014 when I first got it, only my Samsung Note 4 were able to open the door, now I can use my Huawei Watch (Android Wear) to open it too. Thanks to Kwikset Kevo and thanks to David Krauser for actively improving.
From Singapore.
The other reason I choose Kevo was externally it looks like a normal key lock but can open by touch sensor. In year 2014 when I first got it, only my Samsung Note 4 were able to open the door, now I can use my Huawei Watch (Android Wear) to open it too. Thanks to Kwikset Kevo and thanks to David Krauser for actively improving.
From Singapore.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Not there yet!
on March 19, 2016
Posted by: ChuckS
from Torrance, CA, United States
Gender:Male
I really liked the concept. I travel a lot and liked the idea of being able to use smart keys if I needed a friend to check on my place... unfortunately too many problems. The lock worked fine at first and then it started to lock on its own whenever the door would close... almost locked myself out when I stepped outside a few times. I contacted customer service to disable to "auto lock" feature. Puzzled they told me there wasn't an auto lock feature. They suggested I put tape on some wires inside. The problem persisted, so I eventually took the lock back and exchanged it for a new one. About a month later the new one starts doing the same thing all the time. I eventually had enough and retired the lock. This was in 2015, so maybe they have it working better now, but I'm not ready to try it again.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
4
Kevo Lock
on April 27, 2016
Posted by: Nate K
from Iowa City, IA, United States
Gender:Male
[This review was collected as part of a promotion.] I use this lock everyday for the past 10 months. I have had only two issues with the lock since I have owned it. #1 was trying to tie in the kevo hub so I could use my cell phone from anywhere to unlock the door. Turned out I needed to do a software update on my Kevo to get it to work. #2 lock has stopped working twice, I figured out the battery pack wasn't making contact so I bent up the contacts and issue was fixed. Other than those two issues the lock works great. I have mine setup so I can tap it and walk away and it locks. I think if I get smart things I can set it up so if the door is unlocked for 45 minutes it auto locks. That would be great.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com