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Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Customer Rating
2
Not Happy
on April 20, 2017
Posted by: Roque
from Grand Prairie, TX, United States
Gender:Male
I was excited when the Kevo was delivered to my door. But was very disappointed to how bad it works. I bought it so I wouldn't have to use my key but all I got was a very expensive lock that doesn't work as described. I have to use my key almost 90 percent of the time. I only use my key now because its a waste of time trying to lock and unlock my door with a touch. its faster with a key. I made a big mistake!
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Features
on April 21, 2017
Posted by: MJ 2548
from Sioux City, IA, United States
Gender:Female
Have had it for 3yrs now & it's been a love/hate relationship & now since they starting doing all the updates on it & these last updates really screwed ours up. It doesn't want to lock or it unlocks on its own w/o my phone even being by it. Just about ready to trash it. Just really frustrating sucks!! At this point definetly would not recommend to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
2
on April 26, 2017
Posted by: BStonickname
from Ocala, FL, United States
I stepped out to get the mail and Kevo locked me out of the house....Twice with the keys inside!
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
3
does not always work
on April 29, 2017
Posted by: Frustratedlockowner
from Chicago, IL, United States
Gender:Male
The fob works about 10% of the time, the phone works but very slow. Plus when I go out the door before I can close the door it is already placing in locked mode. very frustrating. Not sure I would purchase another one.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
2
Disappointing.
on May 17, 2017
Posted by: CarleyQ17
from Orlando, FL, United States
Gender:Female
Purchased this lock for convenience and b/c it's a cool tech kinda thing. Main purpose was for when we are out walking the pets & don't want to bring a set of keys. We always have our phones with us, so thought it would be perfect.
Far from it. The app is always shutting down. Sometimes takes up to a minute for the door to connect and unlock (even when connected to the house wifi). We also purchased a booster and plugged it in right behind the door. That doesn't help either. Sometimes it doesn't work, I'll get my keys out to manually unlock & by the time I go to shut the door, the Kēvo magically starts working & locks the door even before it gets shut.
Very disappointed. Wish we would have just purchased one with the keypad.
Far from it. The app is always shutting down. Sometimes takes up to a minute for the door to connect and unlock (even when connected to the house wifi). We also purchased a booster and plugged it in right behind the door. That doesn't help either. Sometimes it doesn't work, I'll get my keys out to manually unlock & by the time I go to shut the door, the Kēvo magically starts working & locks the door even before it gets shut.
Very disappointed. Wish we would have just purchased one with the keypad.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
4
work good but sometimes have to wait
on May 18, 2017
Posted by: grandma
from California, United States
Gender:Female
[This review was collected as part of a promotion.] got it about 3 years ago, works good but sometimes i have to wait for a while before the app can activate to open or lock. anyways, looking forward to have this to support Google Home.....
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Irratic operation
on August 7, 2017
Posted by: John K
from Copiague, NY, United States
Gender:Male
I have had this more than a year - I constantly have to reprogram my wife's iPhone and then go back and reprogram mine as it becomes disabled. I would say the lock only opens 5 out of 10 times I try to use it, and at times the lock will open or close randomly even though I am no where near it. My wife has given up and only uses a key - I continue to try using it although I am reaching a point of total frustration. Its a great idea - if it would work!
No, I would not recommend this to a friend.
Response from kwikset.comBy Kwikset Social, August 15, 2017
Hello John, Thank you for sharing your feedback. We have a customer support team that would be happy to troubleshoot why your deadbolt does not work properly. At Kwikset, our products are also backed by a lifetime mechanical and finish warranty. A customer service representative should reach out to you shortly to troubleshoot. In the meantime, we've created warranty case #201708173976 for your reference. Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Thought I liked it until it locked me out
on August 25, 2017
Posted by: LuckyLindy
from Danville, CA, United States
Gender:Female
My husband's phone died. When it came back online, he needed his kevo password to relaunch the app. I couldn't remember it. He couldn't remember it and he was locked out. No after-hours service at Kevo or password retrieval on the app. You've got to be kidding?!
No, I would not recommend this to a friend.
Response from kwikset.comBy Kwikset Social, August 29, 2017
Hello, Thank you for your feedback. At Kwikset, we are committed to providing quality products that make our customers feel safe in their homes. Our products are also backed by a lifetime mechanical and finish warranty. We've created warranty case #201708195535 for you, and a customer service agent should reach out to you shortly to help troubleshoot. Thank you, Kwikset
Written by a customer while visiting kwikset.com