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Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Customer Rating
1
I am done with Kwikset
on October 2, 2018
Posted by: Cina
from Topeka, KS
Gender:Female
[This review was collected as part of a promotion.] This lock works half of the time. It won't work with my Alexa without a conversion kit. Kwikset is starting to become the new dumb lock sets. I use them for our property management portfolio and I have opted to start using the August Smart Lock. Catch up Kevo.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Great
on October 17, 2018
Posted by: Jay N
from Ridgefield NJ
Gender:Male
[This review was collected as part of a promotion.] Works as intended easy set up and use convenient !!!!!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Great features
on October 29, 2018
Posted by: NellyMcKee17
from Sonora ca
Gender:Female
[This review was collected as part of a promotion.] Works great easy to use and set up looks good nice features
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Good concept, but needs work
on October 31, 2018
Posted by: BradW
from Indianapolis, IN
Gender:Male
[This review was collected as part of a promotion.] I purchased the Kevo and Kevo Plus about six months ago. I've had to troubleshoot both more than once; and the Kevo Plus needed to be replaced. Kevo has worked generally but not reliably. I'm hoping that this concept gets developed further for next generation.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
4
Looks like a regular lock
on March 22, 2019
Posted by: DonnaK
from North Port, FL
Gender:Female
I like that it looks like a regular lock but works with my phone. Wish I didn't have to have the app open got our to work. Like being able to see this status of the lock regardless of where I am
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Impressive
on April 26, 2019
Posted by: jcap18
from Tampa Bay Area, FL
Gender:Male
[This review was collected as part of a promotion.] The Kēvo 2 is outstanding. Not having to shuffle for keys is a nice feature. Opens most times on the first try.;)
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
This is a product that I wanted to love . . .
on July 10, 2021
Posted by: Petros
from Tallahassee, FL
Gender:Male
[This review was collected as part of a promotion.] I installed this about 5 years ago and continue to find it a struggle.
Touching the unit to lock and unlock via bluetooth is hit and miss (mostly a miss).
So, until yesterday, I used Alexa to lock and unlock the unit, which worked okay, until it didn't. It requires a pin to unlock (for good security). My pin suddenly didn't work, and now the Kevo app tells me that I need to re-program a new pin after two many attempts to enter a pin which wasn't recognized, but has worked for the last five years.
There are no easy instructions for re-setting the pin. So, I'm still struggling.
Also, even though the lock is installed in a standard door, in standard cutouts, it often (usually jams), which is also a problem with my other Kevo deadbolts.
I can usually lock and unlock via the iPhone app, but it's easier to just get out the key.
This lock was expensive and has provided more than its share of grief.
I'm waiting for a model that lives up to the advertised features.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 13, 2021
Hello Petros,
We're here to help with what you're experiencing. We recommend deleting the Kevo app and reinstalling it on your phone, ensure that the Kevo lock is connected to the Kevo Plus, then attempt to repair the lock to Alexa again. If the lock is jamming, please follow these steps to fix this: measure the door frame jamb hole to ensure that it's at least 1 inch deep for the latch to extend fully. Check that your door is aligned properly, that the interior mounting screws are not too tight, and perform the manual door handing step below.
1. Open the door and extend the latch to the locked position.
2. Remove the battery pack.
3. Press and HOLD the Program button while reinserting the battery pack. Release button once the battery pack is installed. The status LED will flash red and green.
4. Press the Program button once more.
5. The latch bolt will retract about halfway in and then extend to learn the orientation of the door.
For additional support, please call us at 1-800-327-LOCK (5625).
Thank you,
Kwikset
We're here to help with what you're experiencing. We recommend deleting the Kevo app and reinstalling it on your phone, ensure that the Kevo lock is connected to the Kevo Plus, then attempt to repair the lock to Alexa again. If the lock is jamming, please follow these steps to fix this: measure the door frame jamb hole to ensure that it's at least 1 inch deep for the latch to extend fully. Check that your door is aligned properly, that the interior mounting screws are not too tight, and perform the manual door handing step below.
1. Open the door and extend the latch to the locked position.
2. Remove the battery pack.
3. Press and HOLD the Program button while reinserting the battery pack. Release button once the battery pack is installed. The status LED will flash red and green.
4. Press the Program button once more.
5. The latch bolt will retract about halfway in and then extend to learn the orientation of the door.
For additional support, please call us at 1-800-327-LOCK (5625).
Thank you,
Kwikset
Written by a customer while visiting kwikset.com