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Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Customer Rating
1
Lacks App for Windows Phone
on February 19, 2016
Posted by: FinnErik
from Vancouver
Gender:Male
[This review was collected as part of a promotion.] I'm sorry, but a product that requires an app, better have one for Windows Phone as well.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Is not working
on April 20, 2017
Posted by: Admedamr
from Florida, United States
Gender:Female
Because my lock DOSENT work. After I did so many changes
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
2
Super annoying
on August 4, 2015
Posted by: huntington949
from Newport Beach, CA, United States
Gender:Male
In theory, this is an awesome product. Unfortunately about 80% of the time when I go to use it, the application on the iPhone requires you to log in. Doesn't matter if it's been 5 minutes since I last used the lock, or if it's been 5 days. SO ANNOYING! How have they not figured this out yet?! While it's very convenient not to have to use my keys, it's less convenient to have to type in my password every time I use the app. Come on Kwikset, you're better than this!
No, I would not recommend this to a friend.
Response from kwikset.comBy Corinne, Community Manager, August 10, 2015
Hi huntington949,
We're very sorry to read about the trouble you have had with your Kevo app. It is unusual that your ap is requiring you to log in so frequently. Please know this is very unusual, and we'd like to connect you with a Kevo Specialist on our consumer service team to help you troubleshoot. We value your feedback, and aim to resolve this issue for you. Thank you for taking the time to share your feedback. We will be reaching out to you shortly. We've created case number 201508105325 for you, please keep this number for your records.
Thank you, Kwikset
We're very sorry to read about the trouble you have had with your Kevo app. It is unusual that your ap is requiring you to log in so frequently. Please know this is very unusual, and we'd like to connect you with a Kevo Specialist on our consumer service team to help you troubleshoot. We value your feedback, and aim to resolve this issue for you. Thank you for taking the time to share your feedback. We will be reaching out to you shortly. We've created case number 201508105325 for you, please keep this number for your records.
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
on September 8, 2016
Posted by: Brista3
from Philadelphia, PA, United States
Gender:Male
[This review was collected as part of a promotion.] I had the first gen Kevo and installed the 2nd Gen Kevo in its place. I like the single wire connection and the smaller interior side better then the 1st Gen. The lock has been inconsistent in locking and unlocking at first, it is slowly getting better but wish it was more reliable. I made sure to follow the direction on routing the wire but I still need to have my phone out and opened to the app for it to work consistently. I hope it gets better to where I can leave my phone in my pocket. I would recommend the Kevo 2nd Gen but it is with some hesitation as it does not work consistently the way I feel it should.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Doesn't work.....period!
on December 29, 2016
Posted by: SinisterJeff
from Orange County, CA, United States
Gender:Male
I have had this unit for 4 Years now. Even after two years they were nice enough to replace the unit after multiple support calls. Even after that it worked absolutely no different than the first unit. We mostly just use our keys now. It is a huge hastle. It only works if the phone is 6" from the lock and even with that 90% of the time you have to touch the lock at least 2 to 3 times for it to finally unlock. There is no point to this lock if I have to touch my phone to the lock each time I might as will just use my keys, it is actually faster.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Amazing !!!
on December 27, 2018
Posted by: Yesleo
from Paterson NJ
Gender:Male
[This review was collected as part of a promotion.] Great buy. Unique . I feel please. Presentation of device very nice. Love it
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Nice Idea, Disappointing Performance
on February 10, 2015
Posted by: dmooney
from Torrance, CA, United States
Gender:Male
We've been using this Kevo deadlock for several months now and I am somewhat disappointed in how glitchy it is in operation. Nearly half the time it takes two or more tries to get it to lock or unlock and occasionally it activates on its own with opening or closing the door (without touching the lock collar). Logging of lock and unlock operation is spotty at best.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 23, 2015
Hi Dmooney,
We're so sorry to hear about the glitches you are experience, and we'd like to help you troubleshoot them. Our customer service team is available at 1-800-327-5625, and would be happy to walk through any steps we can take to help resolve your issues. We've already created a case number for you, 201502886080, to help expedite the process.
Thanks,
We're so sorry to hear about the glitches you are experience, and we'd like to help you troubleshoot them. Our customer service team is available at 1-800-327-5625, and would be happy to walk through any steps we can take to help resolve your issues. We've already created a case number for you, 201502886080, to help expedite the process.
Thanks,
Written by a customer while visiting kwikset.com
Customer Rating
1
Android - Support limited and little droid support
on April 14, 2015
Posted by: Sad Buy
from Seattle, WA, United States
Gender:Male
I purchased this lock Sept 2014. Had to use the lock fob since Android Kevo App was not available until a couple of weeks ago for the AT&T v.5 Lollipop upgrade. The guidance to use the Kevo app with the Kwikset lock is painful. Kwikset needs to update the installation and user guides so that it is easy to follow. Everything seems to be designed for Apple users.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hi SadBuy,
Thank you for your product feedback, we'll forward it on to our engineers for future Kevo improvements. If there is any other help you need, please give us a call at 1-800-327-LOCK (1-800-327-5625)
Thank you
Thank you for your product feedback, we'll forward it on to our engineers for future Kevo improvements. If there is any other help you need, please give us a call at 1-800-327-LOCK (1-800-327-5625)
Thank you
Written by a customer while visiting kwikset.com