 |
Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Satin Nickel
Customer Rating
3
Good concept few flaws
on April 16, 2015
Posted by: Mars1
from Hermosa Beach, CA, United States
Gender:Male
I've had this lock for three months and have noticed a few bugs. The installation was flawless but execution is noisy, and the lock will only give you a green light if the hole is as deep as the deadbolt. It should learn the depth of the hole for the deadbolt.
Written by a customer while visiting kwikset.com
Customer Rating
4
on April 16, 2015
Posted by: AndyW
from Davie, FL, United States
Gender:Male
I have owned this since the day it went to public yes a few issues but even with issues i have had great customer support that stands by the product.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Great thought but...
on April 16, 2015
Posted by: Geecare
from Cypress, CA, United States
Gender:Male
Very sensitive and inconvenient at times. But when it works, it's a nice thought.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hi Geecare,
We're so sorry that your Kevo is overly sensitive. We'd like to have a team member reach out to you to help troubleshoot as soon as possible. We hope your future Kevo experience is great!
Thank you
We're so sorry that your Kevo is overly sensitive. We'd like to have a team member reach out to you to help troubleshoot as soon as possible. We hope your future Kevo experience is great!
Thank you
Written by a customer while visiting kwikset.com
Customer Rating
3
Great feature
on April 16, 2015
Posted by: Warden
from Elmont, NY, United States
Gender:Female
I bought this lock a month ago. My only complaint is that it locks itself randomly every so often.
I would recommend this to a friend!
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hi Warden,
We're going to have a member of our customer service team member reach out to you as soon as possible to troubleshoot why your Kevo is randomly locking.
If you need any additional help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625). We apologize for any frustration you have experienced, and hope to make your future Kevo experience great!
Thanks
We're going to have a member of our customer service team member reach out to you as soon as possible to troubleshoot why your Kevo is randomly locking.
If you need any additional help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625). We apologize for any frustration you have experienced, and hope to make your future Kevo experience great!
Thanks
Written by a customer while visiting kwikset.com
Customer Rating
3
Kevo's Onboard Demon
on April 16, 2015
Posted by: CPT Don84
from Fresno, CA, United States
Gender:Male
Bought more than a year ago and installed it between the garage and the laundry room of our home (our back entrance). After about four (4) months of ownership I noticed it would lock in a position that took all my strength to open from the inside. My wife could not open it so it was my duty. Anyway I called your Customer Service and they basically had me do a "reset" which worked. Well after about a month it happened again and I fix it every few months. So much for that irritating problem. The second problem is that I tap it to enter, the deadbolt opens and the green light turns on and I go in. As soon as I enter the darn thing does a reverse deadbolt lock without any action from me (I did not touch anything) and the open deadbolt in my spring loaded back door slams into the door frame causing a nice dent. This action happens about once a week. Now I pause and hold the door so it does not slam into the door frame. So, together with the previous problem I wonder if your Quality Control department has a fix for this or what? Being a stubborn techie I am always ready to buy something that works like your advertising says it does. Third what is this problem about ANDROID. As you know the Android world is bigger than the iphone world. So does the android app work on my problem riddled lock or not? At this point I have no desire to give another task to this deadbolt failure.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hi Don84,
Our apologies for both the issues you are experiencing with Kevo. We'll have a customer service team member reach out to you as soon as possible to help you troubleshoot and solve the both issues you have described.
Our Android app has launched, and we are rolling out support to phones with both Android 5.0 (Lollipop) and Bluetooth Smart Peripheral capabilities. For more information on why we need both Lollipop and Full Bluetooth Smart capabilities, please see this blog post from Unikey, http://www.unikey.com/blog/2014/08/12/why-doesnt-unikey-have-an-android-kevo-app-yet/.
Thank you,
Our apologies for both the issues you are experiencing with Kevo. We'll have a customer service team member reach out to you as soon as possible to help you troubleshoot and solve the both issues you have described.
Our Android app has launched, and we are rolling out support to phones with both Android 5.0 (Lollipop) and Bluetooth Smart Peripheral capabilities. For more information on why we need both Lollipop and Full Bluetooth Smart capabilities, please see this blog post from Unikey, http://www.unikey.com/blog/2014/08/12/why-doesnt-unikey-have-an-android-kevo-app-yet/.
Thank you,
Written by a customer while visiting kwikset.com
Customer Rating
5
Kevo Bluetooth
on April 17, 2015
Posted by: jasmine10
from Maryland, United States
Gender:Female
I bought this product 9 months ago, love it. it works well for my family
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
LOVE the concept
on April 17, 2015
Posted by: Njfoor
from Ere, Pa
Gender:Female
My husband and I have iphones and this has been a challenge to sync. Sometimes the device works sometimes not. I have to carry the fob with me at all times
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Njfoor,
We're very sorry to read about the sync and locking issues you are experiencing, and we'd like to help you get the most out of your Kevo Lock. A customer service team member will be in contact with you soon to help troubleshoot and solve the issues you have described.
Should you need any help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625).
Thank you.
We're very sorry to read about the sync and locking issues you are experiencing, and we'd like to help you get the most out of your Kevo Lock. A customer service team member will be in contact with you soon to help troubleshoot and solve the issues you have described.
Should you need any help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625).
Thank you.
Written by a customer while visiting kwikset.com
Customer Rating
5
Wonderful Product
on April 18, 2015
Posted by: GreatDad
from Atlanta, GA, United States
Gender:Male
It is so very nice to be able to unlock the house without having to dig out a key - especially when you are carrying something i.e. groceries.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com