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Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Venetian Bronze
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Venetian Bronze
Customer Rating
1
on July 26, 2015
Posted by: sav4210
from Severn, MD, United States
Gender:Male
FOB stopped working after 2 months. Called Kwikset and they sent a free replacement. It stopped working after 4 weeks. Own (4) FOB s @ $25 each, not one of them works. Don't spend your money on this unless you intended to use it with an iPhone (which we do not own).
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, July 30, 2015
Hi Sav4210,
We're very sorry that your FOBs are not working, it is very odd to see so many failures! We do see that we sent you a FOB in March of last year, but since that did not seem to help we'd like to get back in touch. A member of our consumer service team will be reaching out to you shortly to help troubleshoot with you.
Thank you,
Kwikset
We're very sorry that your FOBs are not working, it is very odd to see so many failures! We do see that we sent you a FOB in March of last year, but since that did not seem to help we'd like to get back in touch. A member of our consumer service team will be reaching out to you shortly to help troubleshoot with you.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Getting better
on July 30, 2015
Posted by: trevsky
from Minnesota, United States
Gender:Male
I have had the kevo for over 6 months and have found it to be unreliable at first. With the new software updates I can trust it to work more consistently then before.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
easy to set up and use. worth having but not 100%
on August 1, 2015
Posted by: peter727moreno
from Seattle, WA, United States
Gender:Male
I bought this since I live in a condo and sometimes carry a lot of bags/groceries, pulling out the key to open the door while setting the bags down is what I was trying to avoid. I have used it for about a year now, and have been pretty happy. Sometimes it doesn't read my phone and I just watch the spinning blue circle, and that's a hassle when I have a lot of things in hand and I have to do it 3 times to get in. 85% of the time it works on the first try and no issue. My roommate uses the fob since he couldn't get his phone to work and the fob seems a bit more reliable.
I especially like that this cool lock is designed to look like 'any other lock' in their line up. Nothing fancy or flashy and it blends right in, especially in a condo when there are strict HOA rules about appearance and visible changes.
There are 4 AA batteries that make it work, and in the past year I only had to replace them one time which was great, I thought I would be buying batteries every month.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Love my new Kēvo
on August 24, 2015
Posted by: kosherhamm
from San Jose, CA, United States
Gender:Male
The hardest part about installing this new lock was trying to figure out how to get the old lock off. Easy installation, easy setup, awesome product!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Responds less than half the time
on September 3, 2015
Posted by: mikelock
from Pennsylvania, United States
Gender:Male
I have had this for two months and I have never been locked out, but sometimes it takes 5 minutes for it to finally respond to my phone and work!
Response from kwikset.comBy Corinne, Community Manager, September 8, 2015
Hi mikelock,
We're very sorry to read about the trouble you have had with your Kevo, and understand it can be frustrating if your lock isn't working properly. We'd like to connect you with a Kevo Specialist on our consumer service team to help troubleshoot what is causing this delay in response from your phone to your lock. We'll be reaching out to you soon via email. Thank you for taking the time to share your experience with us. We've created case number 201509141277 for you, please keep this number in your records.
Kwikset
We're very sorry to read about the trouble you have had with your Kevo, and understand it can be frustrating if your lock isn't working properly. We'd like to connect you with a Kevo Specialist on our consumer service team to help troubleshoot what is causing this delay in response from your phone to your lock. We'll be reaching out to you soon via email. Thank you for taking the time to share your experience with us. We've created case number 201509141277 for you, please keep this number in your records.
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Just does not work
on December 2, 2015
Posted by: jkupch
from Boston, MA, United States
Gender:Male
Installed, electronic touch worked great, lasted about 2 days, recalibrated lasted about 2 days. Can connect with bluetooth, so antenna works fine. Just flawed technology, my car touch locks work flawlessly
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, December 3, 2015
Hi Jkupch,
We're so sorry to see that you have had trouble using your Kevo smart lock. Since you have already tried recalibrating and replacing the FOB, we'd like to follow up with you for further trouble shooting. A member of our consumer service team will contact you shortly with more details.
Thank you,
Kwikset
We're so sorry to see that you have had trouble using your Kevo smart lock. Since you have already tried recalibrating and replacing the FOB, we'd like to follow up with you for further trouble shooting. A member of our consumer service team will contact you shortly with more details.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
4
Excellent choice
on December 12, 2015
Posted by: luisorba
from Toluca, Mexico
Gender:Male
[This review was collected as part of a promotion.] When I saw this product immediately I say. "This is for me". I'm a geek guy and I love the idea to use my smartphone or key fob instead a regular key to enter my home.
The only miss here is no Windows Phone app.
The only miss here is no Windows Phone app.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Ease of use
on January 14, 2016
Posted by: Nylocksmith
from Brooklyn, NY, United States
Gender:Male
[This review was collected as part of a promotion.] I installed this and set it up quite easily!
Fantastic Bluetooth.
Fantastic Bluetooth.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com