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Customer Reviews Collected from kwikset.com |
Kwikset - Kevo Bluetooth Deadbolt - Venetian Bronze
Average Customer Rating:
3.3
Rating breakdown 439 reviews
5 Stars
120
4 Stars
99
3 Stars
79
2 Stars
56
1 Star
85
58%of customers recommend this product.
(
240 out of
417)
Customer Reviews for Kwikset - Kevo Bluetooth Deadbolt - Venetian Bronze
Customer Rating
2
Great idea, but unreliable
on March 7, 2017
Posted by: hopefulbutdisappointed
from Boston, MA, United States
Gender:Male
[This review was collected as part of a promotion.] I installed two of these, one on the front door, one on the back door, and bought the kevo plus system so I could control it remotely. When it works, it's great. The problem is that most of the time it doesn't work. Very rarely can I just walk up to the door with my phone in my pocket and touch the bezel to unlock. At best, I have to take the phone out, open the Kevo app, and open the lock with the app. The amount of time this takes its faster to just hit the keypad on my garage door and go in that way. This makes the whole installation pretty much useless. I wish this worked reliably so that I could recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
4
Works great
on March 8, 2017
Posted by: Wolffang
from Bc
Gender:Male
[This review was collected as part of a promotion.] Purchased this lock in sept of 2016 from home depot. Had to return the original as it turned out to be a previous return lovk that was previously opened and bits were missing. Second lock was sealed new. Lock was quik and easy to install and easy to set up. Never had an issue with lock jam. Every once while it does not want to vonnect with the phone but this issue is far and few and usually corrects itself promptly after the second touch.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Good bt lock - can be great
on March 13, 2017
Posted by: Ma Family
from Los Angeles, CA, United States
Gender:Male
[This review was collected as part of a promotion.] I have a Kevo 2 lock for 9 months now. It's a good lock but can be great with a few changes (see below)
- Installation: Not as simple as it seems but not difficult. Took about 30 minutes. Had an issue with the screw but contacted support and support provided a new set of screws quickly. Support was awesome. Love the ability to "re-key" so I use can my existing keys.
- Usage: Deadbolts lock very smooth from the inside. Able to use my phone to lock from the outside with no issues. Set up on grandma's iPhone and now she loves the keyless entry. Love that it's no unlimited virtual keys.
- Improvement opportunities (to make this a great lock)
1. faster response time from the iOS app. Sometimes have to wait while the iPhone connects to the lock
2. Better fit - my lock fit isn't perfect. My kevo 1 fit was perfect.
1. faster response time from the iOS app. Sometimes have to wait while the iPhone connects to the lock
2. Better fit - my lock fit isn't perfect. My kevo 1 fit was perfect.
I would recommend this to a friend!
Response from kwikset.comBy Devon Jordan, Community Manager, April 4, 2017
Hi Ma Family,
Thank you so much for your feedback, we truly appreciate it. We are continuously working to improve the application response time, so look out for future updates!
Thank you,
Kwikset
Thank you so much for your feedback, we truly appreciate it. We are continuously working to improve the application response time, so look out for future updates!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Plastic Internals
on March 30, 2017
Posted by: BertyBeetle
from Canberra, Australian Capital Territory, Australia
Gender:Male
Bought two and had a locksmith install them - only to be told that he doesn't rate them at all because when you take them apart, there's a week plastic link which is the only thing preventing it from being secure. He also mentioned that it's not rated (in Australia at least) for an external door lock (so when your insurance asks if you have deadlocks to all doors, you have to say no).
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 4, 2017
Hi BertyBeetle,
Thank you for your feedback. Kevo 2nd Generation is rated by ANSI and the BHMA as a Grade 2 deadbolt, and is UL Fire Rated. The SmartKey cylinder inside your Kevo is our most advanced version yet and was released in 2016. We had locksmiths with over 130 combined years of experience try to pick, bump, and force their way through our SmartKey cylinder, the results can be seen here: https://www.youtube.com/watch?v=RWCmEvp4zq0
If you have any additional questions about your Kevo product, we're happy to help you at 1-800-327-5625.
Thank you,
Kwikset
Thank you for your feedback. Kevo 2nd Generation is rated by ANSI and the BHMA as a Grade 2 deadbolt, and is UL Fire Rated. The SmartKey cylinder inside your Kevo is our most advanced version yet and was released in 2016. We had locksmiths with over 130 combined years of experience try to pick, bump, and force their way through our SmartKey cylinder, the results can be seen here: https://www.youtube.com/watch?v=RWCmEvp4zq0
If you have any additional questions about your Kevo product, we're happy to help you at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Never opens with a touch - have to use the app!
on April 18, 2017
Posted by: PerrysburgOH
from Perrysburg, OH
Gender:Male
[This review was collected as part of a promotion.] I bought this thinking it would be a lifesaver with a 2-year old as well as newborn (meaning my hands are always full when trying to get in the door), and the tap-to-unlock functionality would save us from fumbling for keys without a free hand, as well as losing keys, getting locked out, etc. Unfortunately, the lock almost NEVER opens when just using the app with bluetooth. The only way I can get it to work is to open the app and manually tap the button. This doesn't save any time, and is a big hassle. So much for convenience!
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Unpredictable
on April 18, 2017
Posted by: Oski
from San Antonio, TX, United States
Gender:Male
It does not meet merchantability criteria. The touch feature does not work and have reported this several times to Kevo.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Problem free
on April 18, 2017
Posted by: MarkP
from Seattle area
Gender:Male
I have had my Kevo for over a year and it has been flawless. It's great that they expanded the number of keys. Great when you have someone caring for your animals while you are gone.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
wont update dosent work
on April 18, 2017
Posted by: Eagles Nest
from Antioch, IL, United States
Gender:Male
went to Arizona for the winter gave my son access to the house to check on it nad water plants..
plants died, basement flooded because he could not ge3t into the house
plants died, basement flooded because he could not ge3t into the house
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com