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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 642 reviews
5 Stars
401
4 Stars
137
3 Stars
39
2 Stars
21
1 Star
44
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: millie1945
from cape coral fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge recently and so far I love it.Every thing about it is great. Large capacity, great cooling and I especially like the door alarm. It is a great looking and working addition to my newly remodeled kitchen.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GrandmaJulie
from Elkhart, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love everything about this fridge! Much bigger inside than I thought, even the freezer. Quiet, too.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: rush123
from Shawnee, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been very happy with our purchase so far! Lots of room in the fridge and freezer, and fits well in our small kitchen.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Lisa06804
from Brookfield, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit about a month ago. So far everything is great. I love how bright the light is on the inside and the alarm. Three things that I must note are; 1. The water that dispenses from the door is not cold. 2. The doors on this unit are squarer than other refrigerators I have had, so more room is needed in order to swing the doors fully open, which is required to use the large tray drawer in the bottom of the refrigerator section. 3. The top tray in the freezer doesn't pull out as far as the actual freezer door, so it is awkward to reach the back of the drawer.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Unit did not last.
on May 1, 2019
Posted by: KW757
from Virginia
Purchased this model in 12/2013, as of 4/2019 the unit no longer works. The compressor needs to be replaced, which is covered by LG but the service and labor are not. They only cover service up to 5 years, and I’ve had my unit for 4 months too long. Cost to repair would be almost equal to a new refrigerator. LG customer service was rude and unhelpful. When I stated that an expensive refrigerator should last longer than 5 years, I got the reasons “Well that’s life.” We will not be purchasing any other LG products as they do not last and they clearly lack customer service.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 1, 2019
That's not good! We're sorry to see that you've run into cooling issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Poor product
on November 8, 2019
Posted by: Lboogie20
from NJ
I bought this is aug 2016 and nov 2019 freezer and ice maker stopped working. This is horrible to spend this much money on a product and the company knows there is a problem. I will never buy another LG product and I have a house full of them. You should not spend over $1000 and three years later need to buy a new one. Craziness!!!! Not at all happy! They know there is a problem with the linear compressor they should fix it for nothing!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, November 8, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
on December 8, 2019
Posted by: Carole Em
from Illinois
[This review was collected as part of a promotion.] I would love to know how my fridge knew exactly when the warranty ended before one of it's components failed. It's a lovely refridgerator. Big and roomy. Keeps things cold. But about 13 months after purchasing and 10 months plugged in after a 3 month kitchen remodel, I am back to making ice cubes like my grandma made. Yay for ice cube trays! But since the warranty expired, I will probably have to wait until after the holidays before I can afford to have someone out to figure out why my ice dispensor leaks like a sieve. I'm keeping my fingers crossed my other appliances haven't heard about the manufacturer warranty expiring.
Pros: Style/Design, ease of use, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, December 9, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: cold clear ICE
from Las Vegas. Nv.
Verified Purchase:Yes
[This review was collected as part of a promotion.] we bought this lovely LGRefrigerator seven years ago for are new home. This was just the right size and it works great. Never a problem then the ice maker stop and seen some water on the floor. It turn out that the compressor stop making cold enough air for the freezer. Thank goodness that the warranty on the compressor was for ten years. We paid for labor that was quite a saving. This still looks like a new refrigerator and good for another ten years plus.What was so special was the fact that we just called the LG and they told us to place the phone up to the refrigerator door. They were able to tell us that it was the compressor that was going out and gave us three numbers of comtractors in the area to do the repairs right here in the house. This is a great service. Thank you.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com