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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 642 reviews
5 Stars
401
4 Stars
137
3 Stars
39
2 Stars
21
1 Star
44
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
4
ICE MAKER ISSUES.
on May 7, 2019
Posted by: ericdb
from southern california
Ice maker stopped working. went out of town for 4 days. came back, worked for a few days and stopped again.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
on May 16, 2019
Posted by: Jack 12
from Las Vegas
The fridge did not last long.LG technician say it needs maintenance. He replace the compressor the fridge work for 3 days then broke down again.
He diagnose it again and say the condenser and the evaporator it's the problem.He say he had to charge me $500 to fix it.because it's maintenance problem.this is ridiculous he just saw a little bit dust at the back of the and he say it's a maintenance problem.WHAT KIND OF MAINTENANCE?RIDICULOUS! I'm a owner of another fridge for 13 years more cheaper than the LG,but still working I don't do maintenance.the LG refrigerator is like 3 1/2 to 4 years old.
He diagnose it again and say the condenser and the evaporator it's the problem.He say he had to charge me $500 to fix it.because it's maintenance problem.this is ridiculous he just saw a little bit dust at the back of the and he say it's a maintenance problem.WHAT KIND OF MAINTENANCE?RIDICULOUS! I'm a owner of another fridge for 13 years more cheaper than the LG,but still working I don't do maintenance.the LG refrigerator is like 3 1/2 to 4 years old.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, May 17, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Love our fridge good size for our family
on June 12, 2019
Posted by: Emma1010
from Palos hills illinois
[This review was collected as part of a promotion.] I would love to give a great review but my fridge broke I called May 17th 2019 and they still have not sent a repairman the trouble shooting says it’s a compressor that is bad ...
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dtheone
from Cleveland Ohio
Verified Purchase:Yes
I bought my lg refrigerator in 2014 and the compressor went out. Well after calling lg and explaining my problem they gave me some companies to call and and in a day I was called. The company came out to determine the problem and ordered my parts it will be repaired tomorrow so far smooth transaction.thanks lg for a trouble free
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Did not last 3 years
on July 20, 2019
Posted by: Euless Paul
from Euless, TX
I bought this refrigerator 3 years ago. Chose LG because they are the top-quality consumer line and I have had good experiences to date with LG (I have oven, washer, dryer, microwave). Anyway, got this thing, it worked great, loved it, then about 2.8 years in, it quit getting cold. Not gradually, just one day, kaput.
I know there is a warranty (somewhat), but a multi-thousand dollar refrigerator has no business going out under 3 years.
The warranty is 1-year, parts & labor, 7 year just parts. That is in my humble opinion pretty skimpy for a top-shelf appliance. I don't know exactly what is wrong, could be one of a handful of things, but to deal with this is going to be substantial hassle and an unknown amount of extra money. Most likely I'm going to dump this for chump change, and get something else brand-new and delivered.
I buy multi-thousand dollar refrigerators so I don't have to deal with hassle and extra money after only 3 years.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, July 22, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
Very expensive fridge that didn't last very long
on July 26, 2019
Posted by: Thunderwolf89
from Arizona
[This review was collected as part of a promotion.] I've had this fridge for 1.5 - 2 years. Yesterday it just started pouring water all over the floor from the dispenser. Luckily I can turn off the water to the fridge and luckily I was home at the time. I have unplugged and plugged it back in with no changes. The push button panel has every light on along with the courtesy light and the ice maker rotates the auger about every half hour for no reason. I will NOT be buying another LG fridge and I DO NOT reccomend them to anyone.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, July 26, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Will no longer purchase LG appliances of any kind
on August 6, 2019
Posted by: Christofr
from Augusta, GA
We enjoyed the look and hopeful function of LG appliances, purchasing the LFX25975ST2F00 refrigerator, a microwave and washer and dryer. The microwave just decided to stop working after 3 years, the washer lasted 5 years, the dryer 7 years, but the refrigerator was the most fun to deal with. After replacing the filter as instructed, the water pressure in the in-door dispenser slowed to a trickle. The repairman, after charging a large fee, told us that LG no longer made the little part needed to repair it--he said they wear out quickly and break. So we lived with that. Now after replacing the filter again, the ice maker--the same one on which the lever broke and had to be repaired with duct tape a couple of years ago--has now stopped working completely. I've performed all the tests to repair. Just. Doesn't. Work. If certified repairmen cannot repair the appliance just a few years after purchase--because parts are no longer being made, that should tell you something about a company's ethic and customer service. I did not pay thousands of dollars for these appliances, to be unable to fix the cheaply made parts when they fail. Bad business decisions has lost them a fairly loyal customer. Products look nice, but turn out to be inferior. Do yourself a favor--buy something more reliable with service-able parts that are actually available.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 6, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: Tommyx3
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was talking in the chat with someone, when I ask to replace my compressor she or him hang done the chat , lg don’t sent anyone to fix the refrigerator, it was just 5 year old, after this experience I don’t reccomende to anybody this company.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 4, 2019
That's not good! We're sorry to see that you've run into these issues with trying to get your refrigerator repaired. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com