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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 642 reviews
5 Stars
401
4 Stars
137
3 Stars
39
2 Stars
21
1 Star
44
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Andrea24
from Phoenix, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this refrigerator for almost 6 yrs and love it. Lots of space and no issues to-date.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kjkhm
from Smyrna
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG French Door stainless steel fridge 11/11/15, compressor went out 9/20/19. Told that it is a sealed part and if unseal it and fix it, it will have more issues in a few years. Ordered a new non LG product.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, October 3, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Love this frig!
on November 15, 2019
Posted by: Sarah03
from Rapid City, SD
I bought this 3 yrs ago moving into a new built house. The only surprise was smaller ice cubes. I could use the dual ice maker as my family (mainly grand kids) goes through a lot of ice. Over all I have no complaints, has enough room to fit food I get and like the door alarm when I don't close it all the way. Hope to take this frig with me moving into another new built home next year.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
DON'T BUY LG! HORRENDOUS CUSTOMER SERVICE
on November 17, 2019
Posted by: DontBuyLgEver2020
Stay away from LG! If it breaks, and mine did, good luck in getting it serviced. Mine broke and I first notified of On October 11. Today is November 17 and it's still broken without anyone even being out to work on it. Their warranty has proven useless since they won't honor it. Lg will answer calls and return customer service emails but they won't send someone to fix it. It was bought 15 minutes from my home but they say that No one will come to my area to fix it. On top of this, hardly anyone else will work on their products even if they would come to.my house. Buyer beware!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 18, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
DON'T BUY LG! HORRENDOUS CUSTOMER SERVICE
on November 17, 2019
Posted by: DontBuyLgEver2020
Stay away from LG! If it breaks, and mine did, good luck in getting it serviced. Mine broke and I first notified of On October 11. Today is November 17 and it's still broken without anyone even being out to work on it. Their warranty has proven useless since they won't honor it. Lg will answer calls and return customer service emails but they won't send someone to fix it. It was bought 15 minutes from my home but they say that No one will come to my area to fix it. On top of this, hardly anyone else will work on their products even if they would come to.my house. Buyer beware!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 18, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: larrydem
from Sioux City, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the design features of this product, meets my needs!
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Excellent Frig/Freezer
on April 4, 2020
Posted by: Dave677
from Pineville,La
Purchase my model in 2013 haven't had one problem with it so far
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Stay away
on May 16, 2020
Posted by: Lucas1111
from Texas
Stay away from this. Most of the system works but oh the ice maker. Already on my third replacement ice maker and it’s already having problems. They ice tray never fully dumps all the ice so then the water over flows and causes the whole thing to freeze and excess water everywhere. Like I said have already had to order 2 separate ice makers and same thing will eventually happen. Just go a different route with your refrigerator needs.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com