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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 648 reviews
5 Stars
403
4 Stars
137
3 Stars
39
2 Stars
23
1 Star
46
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Stay away
on May 16, 2020
Posted by: Lucas1111
from Texas
Stay away from this. Most of the system works but oh the ice maker. Already on my third replacement ice maker and it’s already having problems. They ice tray never fully dumps all the ice so then the water over flows and causes the whole thing to freeze and excess water everywhere. Like I said have already had to order 2 separate ice makers and same thing will eventually happen. Just go a different route with your refrigerator needs.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, there are policies and procedures in place to provide an alternative resolution. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
I Want to Love my Fridge!
on June 8, 2020
Posted by: smartshopper1520
from Wisconsin
I have this unit and loved it at first...the size is perfect and I really like the freezer. My water unit just recently started to gush out water on the inside though and we are just starting to look into repair costs and services. Hoping that LG will extend great service! We've had other refridgerators where the ice/water unit lasted for 12-13 years. we were surprised that this happen to a unit that is 5 years old. We bought an LG because we thought they were top of the line ... we'll see how the servicing goes.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gaspipe
from Aurora, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 10 years ice maker malfunction. Following discussion and exchange of needed information with local repair personnel a plan was put in place. Upon arrival to repair, quick check of reported problems, unit was replaced in short order and unit is operating same as once new. Thank you for the quick service !
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: lisa green
from st pete FL
Verified Purchase:Yes
I have had service out 3 times to fix my ice maker and it still doesn't work. Now my freezer is not keeping things frozen. I have yet another call into service for ANOTHER repair.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nilesh K
from PA, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had this for 10 years without any issue. Great Features.....My wife loved this freeze.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MpyrB
from Sayreville
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased several years but needed to replace "10 year" compressor twice, and Ice maker has always performed inconsistently. Ice maker issue is most likely due to intermittent use so We'll take partial blame for that. Otherwise, the appliance looks good, has plenty of storage and served us well except for the compressor issues.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: G money 0003
from Denver Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this refrigerator for about a month now and my family and I just love all the features of this refrigerator . My grandkids especially love the knock knock door light on the refrigerator . I did not realize that LG made such wonderful fridge Raiders I knew about their TVs but not their refrigerators love it !
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Keste
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this fridge for a while now and I have very clear feelings about it. The filters have never fit correctly, even buying directly. The water filter doesn’t work well, likely die to filter issues. The location of the filter is inconvenient also.
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com