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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 642 reviews
5 Stars
401
4 Stars
137
3 Stars
39
2 Stars
21
1 Star
44
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: rara123456
from LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 5years ago my refrigerator broke down 2 times.
But LG service was very good fixing and take care of it.
But LG service was very good fixing and take care of it.
Quality
4
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Odessa home
from Odessa, Mo
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has always been an item I wanted, ours came with our new home.
Unfortunately I am not impresses of the drawer freezer, and it is difficult to find anything without emptying a shelf. Will try to rearrange the shelves again; but wouldn't choice to buy this style.
I do enjoy the icemaker and water dispenser, it doesn't make ice fast enough though.
Side by side will be next choice!
Unfortunately I am not impresses of the drawer freezer, and it is difficult to find anything without emptying a shelf. Will try to rearrange the shelves again; but wouldn't choice to buy this style.
I do enjoy the icemaker and water dispenser, it doesn't make ice fast enough though.
Side by side will be next choice!
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 5, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: CWard
from Austin
Verified Purchase:Yes
Broke just after warranty expired. LG washer needs work after 2 years. I'll never buy LG AGAIN!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jasetum
from Rhinelander wi
Verified Purchase:Yes
I have had this fridge and it was amazing and now I trying to get repaired and it taking a long time would like a better schedule for service !!
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Atef101
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my few years ago, it is elegant and stylish even few years later
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Grandma Tappy
from Highland Park, IL.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this 5 years ago, the Wednesday before this Christmas the compressor died. Opened freezer to soft meat! Bad part is that the temperature sensor on the door still said zero. . Since this unit has the same compressor for the refrigerator all that food was warm too. That sensor said 36 degrees. With Covid the repair service couldn’t get here for a week and new parts are taking 3 weeks. Had my last refrigerator- freezer for 15 years. So sad.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Great features when I first bought this L G.
on January 10, 2022
Posted by: yukon19
from Shreveport, La
Verified Purchase:Yes
We have had this L G for almost 10 years, this is the 3rd refrigerator I have bought but it proved not to last very long. It's hard to find a repair person to work on it.
Very disappointed customer.
Very disappointed customer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cindy0603
from Signal Mountain, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this fridge for 9 years. I have not had a problem with it staying cold so that is good. However, the ice maker has broken and I can’t get the panel to fix it. Not sure if it’s discontinued or constantly out of stock. And the door stopper has broken which prevents the door from catching upon closing. This also is an impossible task to replace.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com