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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 648 reviews
5 Stars
403
4 Stars
137
3 Stars
39
2 Stars
23
1 Star
46
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Cindy0603
from Signal Mountain, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this fridge for 9 years. I have not had a problem with it staying cold so that is good. However, the ice maker has broken and I can’t get the panel to fix it. Not sure if it’s discontinued or constantly out of stock. And the door stopper has broken which prevents the door from catching upon closing. This also is an impossible task to replace.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jerry1500
from Mesa. AZ
Verified Purchase:Yes
Bought in 2015. Compressor has already been replaced.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy Jennifer, Social Media, February 1, 2022
Sorry to see that happened, but happy to know that it was repaired. Thanks for the feedback. ^Jennifer
Written by a customer while visiting lg.com
Posted by: G Diddy
from Liberty Lake, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have enjoyed this refrigerator for many years. So easy to adjust and use. Love the in-door water feature.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MegE2022
from Philadelphia, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge a little over 3 years ago. It has been reliable. Remember to change your water filters and you will be good to go. We just had to change the water tank but I would say that this being the first thing in 3 years to go, we have made out well. The only thing I would change is the water dispenser. It is a bit confusing and many times our guests are not quite sure where the water comes out and it causes a bit of a mess on the floor till people realize where exactly the water comes out. Overall, I recommend this fridge.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Tom 1941
from Las Vegas,NV
Verified Purchase:Yes
We bought another LG refrigerator/freezer after owning a larger unit, which gave us reasonably good service for nine years. We chose LG again because it did not appear as cheaply made as many of the other brands. We've only had the new one (a smaller unit which should be enough for two Seniors), for about a week. Being Seniors we do not take to change very well.
First of all the wrong Model # is shown above, probably from our old unit. A few things we'd like to comment on are that the unit is indeed smaller which requires more forethought in buying and storing. The external controls for the water/ice feature are confusing and do not work as easily as on the old unit, the feature does not have a large enough shelf in the door, and no liquid catch tray. For some reason, the handles of the plastic bins inside the refrigerator have been relocated from the top of the bins to the bottom; this is confusing and difficult to get used to. There are also not enough shelf placement "notches" on the inside of the cabinet.
First of all the wrong Model # is shown above, probably from our old unit. A few things we'd like to comment on are that the unit is indeed smaller which requires more forethought in buying and storing. The external controls for the water/ice feature are confusing and do not work as easily as on the old unit, the feature does not have a large enough shelf in the door, and no liquid catch tray. For some reason, the handles of the plastic bins inside the refrigerator have been relocated from the top of the bins to the bottom; this is confusing and difficult to get used to. There are also not enough shelf placement "notches" on the inside of the cabinet.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: BrianCPSr
from Levittown
Verified Purchase:Yes
[This review was collected as part of a promotion.] it was a few years old but broke after only about two years in our ownership. kick'em when they are down
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: RPSL
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned this refrigerator for a few years and I recently had a problem but LG was extraordinary in their responsibility.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG12345678
from Auburn IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful unit had eight years now still works as it did when new
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com