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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 639 reviews
5 Stars
400
4 Stars
136
3 Stars
39
2 Stars
21
1 Star
43
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: Chris Onuorah
from Mesquite TX
Verified Purchase:Yes
I bought this fridge 8 years ago. It suddenly stopped working recently. LG Technician Umberto came around and fixed it. He was very knowledgeable, friendly and on time.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Size is perfect and has all the features we need.
on January 2, 2023
Posted by: Refridgerator
from Wilmington, NC
Verified Purchase:Yes
Bought this product 6 years ago and still works and looks new.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jess O
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this product a few years ago. Water and ice maker dispenser stop working!
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
5 Years and Still Perfect! No Issues!
on January 26, 2023
Posted by: CHIRSTKING
from TAVARES,FLORIDA
5 YEARS OLD. NO ISSUES. LOVE IT! JUST BOUGHT AN EXTENDED PLAN JUST IN CASE BUT ITS BEEN GOOD TO OUR FAMILY!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG inverter refrigerator
from San Jose, CA
Verified Purchase:Yes
Mr. Dong did a great job and provided great service
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 10, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Ray Nettleton
from Queen Creek, AZ
Verified Purchase:Yes
This refrigerator is a lemon. The repairman has been here 3 times. He has replaced the ice maker, dryer assembly, compressor,set assembly, he has replaced the circuit board twice and is comping back to replace it a third time. I want my purchase price or replacement refrigeratior. I haven't had a refrigerator for 2 weeks, we need this taken care of now.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 17, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Written by a customer while visiting lg.com
Posted by: Retired couple
from Wexford, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator to install with our then new home. Only two issues in the 9 years that we owned it - (1) the appliance stopped freezing and refrigerating almost 9 years to the day after installation. That may sound like a long time, however, we are a family of two, so there has not been a lot of in-and-out over the years. And I am old enough to remember when appliances routinely lasted much longer. (2) The second issue is that the ice cubes in the in door ice maker would often freeze together if ice was not dispensed every day or two. Otherwise, no problems or issues until it suddenly stopped working. .
Pros: Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: LuluS
from Austin Tx
Verified Purchase:Yes
I bought my refrigerator 4 ago and now is not cooling and working. I will need to buy new one.
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social , May 30, 2023
Hi, thank you for taking the time to write your review and making us aware of the cooling issue. We're here to assist and will do our best to get your fridge back in working condition should you wish to get it repaired. Please contact us -https://www.lg.com/us/support/contact. We'll go over your warranty and look over possible repair options. Looking into your warranty now, we see that your fridge model comes with a 5 year parts and labor Sealed System (Condenser, dryer, connecting tube and evaporator) warranty. It also has a 5 year parts and labor compressor warranty. Finally, it has a linear/ inverter compressor only parts only warranty 6-10 years from the original date of purchase. ^Chris
Written by a customer while visiting lg.com