Not even 10 year old refrigerator and last November, compressor failed. It was changed for another. 1 year later...to the day, refrigerator fails again. After spending money on service call...it was diagnosed irreparable because of the line that runs throughout is leaking and cannot be repaired. LG? NEVER AGAIN
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 14, 2022
We're sorry to hear this, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
I bought this fridge 8 years ago. It suddenly stopped working recently. LG Technician Umberto came around and fixed it. He was very knowledgeable, friendly and on time.
[This review was collected as part of a promotion.] Bought this product a few years ago. Water and ice maker dispenser stop working!
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
5 Years and Still Perfect! No Issues!
on January 26, 2023
Posted by: CHIRSTKING
from TAVARES,FLORIDA
5 YEARS OLD. NO ISSUES. LOVE IT! JUST BOUGHT AN EXTENDED PLAN JUST IN CASE BUT ITS BEEN GOOD TO OUR FAMILY!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 10, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
This refrigerator is a lemon. The repairman has been here 3 times. He has replaced the ice maker, dryer assembly, compressor,set assembly, he has replaced the circuit board twice and is comping back to replace it a third time. I want my purchase price or replacement refrigeratior. I haven't had a refrigerator for 2 weeks, we need this taken care of now.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 17, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
[This review was collected as part of a promotion.] We bought this refrigerator to install with our then new home. Only two issues in the 9 years that we owned it - (1) the appliance stopped freezing and refrigerating almost 9 years to the day after installation. That may sound like a long time, however, we are a family of two, so there has not been a lot of in-and-out over the years. And I am old enough to remember when appliances routinely lasted much longer. (2) The second issue is that the ice cubes in the in door ice maker would often freeze together if ice was not dispensed every day or two. Otherwise, no problems or issues until it suddenly stopped working. .