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Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 648 reviews
5 Stars
403
4 Stars
137
3 Stars
39
2 Stars
23
1 Star
46
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
3
Adequate, but can do much better for the money.
on October 28, 2022
Posted by: Dan M E
from Pismo Beach, CA
Very poor ice maker. Having trouble replacing unit as LG has changed to a 12 pin plug from 10. Ice maker frequently over fills tray and drips into bin freezing cubes together. Poor design says says repairman.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, October 31, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Joannis
from Portsmouth RI
Verified Purchase:Yes
Not even 10 year old refrigerator and last November, compressor failed. It was changed for another. 1 year later...to the day, refrigerator fails again. After spending money on service call...it was diagnosed irreparable because of the line that runs throughout is leaking and cannot be repaired.
LG? NEVER AGAIN
LG? NEVER AGAIN
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 14, 2022
We're sorry to hear this, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Chris Onuorah
from Mesquite TX
Verified Purchase:Yes
I bought this fridge 8 years ago. It suddenly stopped working recently. LG Technician Umberto came around and fixed it. He was very knowledgeable, friendly and on time.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Size is perfect and has all the features we need.
on January 2, 2023
Posted by: Refridgerator
from Wilmington, NC
Verified Purchase:Yes
Bought this product 6 years ago and still works and looks new.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 18, 2026
Hi, there. We appreciate you taking the time to share your experience with your LG Refrigerator (LFXS25974S) model. It’s wonderful to hear that your refrigerator has been running strong for six years — this model is built for long‑lasting reliability and efficient cooling, and it’s great to know it’s serving your home well. You can explore more support information for your model here: https://www.lg.com/us/support/product/lg-LFX25974S. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ — LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Posted by: Jess O
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this product a few years ago. Water and ice maker dispenser stop working!
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
5 Years and Still Perfect! No Issues!
on January 26, 2023
Posted by: CHIRSTKING
from TAVARES,FLORIDA
5 YEARS OLD. NO ISSUES. LOVE IT! JUST BOUGHT AN EXTENDED PLAN JUST IN CASE BUT ITS BEEN GOOD TO OUR FAMILY!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG inverter refrigerator
from San Jose, CA
Verified Purchase:Yes
Mr. Dong did a great job and provided great service
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 10, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Ray Nettleton
from Queen Creek, AZ
Verified Purchase:Yes
This refrigerator is a lemon. The repairman has been here 3 times. He has replaced the ice maker, dryer assembly, compressor,set assembly, he has replaced the circuit board twice and is comping back to replace it a third time. I want my purchase price or replacement refrigeratior. I haven't had a refrigerator for 2 weeks, we need this taken care of now.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 17, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
Written by a customer while visiting lg.com