 |
Customer Reviews Collected from lg.com |
LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 640 reviews
5 Stars
400
4 Stars
136
3 Stars
39
2 Stars
21
1 Star
44
87%of customers recommend this product.
(
503 out of
575)
Customer Reviews for LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Posted by: LuluS
from Austin Tx
Verified Purchase:Yes
I bought my refrigerator 4 ago and now is not cooling and working. I will need to buy new one.
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social , May 30, 2023
Hi, thank you for taking the time to write your review and making us aware of the cooling issue. We're here to assist and will do our best to get your fridge back in working condition should you wish to get it repaired. Please contact us -https://www.lg.com/us/support/contact. We'll go over your warranty and look over possible repair options. Looking into your warranty now, we see that your fridge model comes with a 5 year parts and labor Sealed System (Condenser, dryer, connecting tube and evaporator) warranty. It also has a 5 year parts and labor compressor warranty. Finally, it has a linear/ inverter compressor only parts only warranty 6-10 years from the original date of purchase. ^Chris
Written by a customer while visiting lg.com
Posted by: JennyP640
from Hoffman Estates, Illinois
Verified Purchase:Yes
Like the refrigerator, but do not like the icemaker. It continuously clumps the ice which I have to empty. When I had problems with water/ice in the bottom of the freezer, I had a very hard time finding someone to service it. Many said they don't repair LG refrigerators, or I wasn't in their area. I used the list on the LG website...very frustrating. I finally found a wonder repair company, but it shouldn't be so hard.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: NLH2
from Maryland
Verified Purchase:Yes
Have used frig/freezer for a week. Nice size for both refrigerator and freezer. Much prefer French door bottom freezer than side by side. Shelves are clean lines and door shelves are big and hold alot. We have purchased freezer storage bins to use in the freezer so that it is not just one big mess of frozen food. These can be pulled out easily versus finding 3 year old frozen food at bottom.
Improvements I'd like to see: Bring back the little sliding shelf under the water/ice dispenser. Before you could easily fill a pitcher or tall water bottle without worrying about angles.
Secondly, I'm not sure of the value of the wifi. When the frig was first installed, I was disappointed it would only tell me what the temp settings were, not the actual temps. Unless I want to change the temp of the frig from my bed (which I would never do), I am not sure the value of this feature. I thought it would give real time info.
Improvements I'd like to see: Bring back the little sliding shelf under the water/ice dispenser. Before you could easily fill a pitcher or tall water bottle without worrying about angles.
Secondly, I'm not sure of the value of the wifi. When the frig was first installed, I was disappointed it would only tell me what the temp settings were, not the actual temps. Unless I want to change the temp of the frig from my bed (which I would never do), I am not sure the value of this feature. I thought it would give real time info.
Pros: Style/Design
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Timothy S 999
from Newport Beach, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Leon was awesome and super communicative. He was punctual and followed up via text with some extra informartion.
Pros: ease of use, Style/Design
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Claudia C
from Azusa, Ca 91702
Verified Purchase:Yes
Love our refrigerator it has lasted us these many years till recently that the compressor gave up. And LG came thru replacing it for us because they backed up their warranty!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Richard 100
from Shrewsbury, PA
Verified Purchase:Yes
Purchased August 2018. Sealed refrigeration system has failed 2 times. Repaired both times under warranty. Extremely inconvenient. Food loss and waited days for repair. If not for this I would have given a 4 or 5 star overall rating. There is a lot to like about this refrigerator.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Jai., LG Social., June 28, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Customer Rating
5
6 years - no problems!
on July 2, 2023
Posted by: truffles111
from TX
We bought this refrigerator 6 years ago and have been very happy with it! No problems, no repairs. I really like the "Ice Plus" booster when we are going to have visitors over. I plan to buy LG again whenever we need another refrigerator.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
4
Value
4
Response from lg.comBy Jai., LG Social., July 3, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: AKent
from Memphis
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator in 2012 and is sad that it just stop working (2023). It is still looking good. The Doors have small dings in it. The compressor has gone out. I was told that ll yrs is well beyond expectation of an LG. I just was my refrigerator to work.
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com